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Bluehost Reviews 29,689

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and ability to explain complex issues clearly. Many people appreciate the exceptional customer service, noting quick response times and efficient problem resolution, which makes their overall experience smooth and satisfying. However, some customers were not happy with the website, finding it difficult to navigate or encountering issues with specific features. A few people also mentioned slow response times for support or problems with website migration tools, which led to frustration and additional effort to resolve.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Website

People report ambiguous experiences with their websites. Some customers experienced significant issues, such... See more

Service

Clients share positive opinions on service, with many praising the helpfulness and professionalism of support... See more

Response time

Users describe positive interactions with response times. Many customers appreciate the quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently worked with Harshitha, a Bluehost agent, to upload my website and gain access to the WordPress dashboard — all in one chat. Harshitha was professional, knowledgeable, friendly, and patient... See more

Company replied

Rated 5 out of 5 stars

This review is for Dino G., my website designer! Her design of my entire website is beautiful. I love the colors and the layout of the info boxes and paragraphs. Working with her is a pleasure! She i... See more

Company replied

Rated 5 out of 5 stars

My agent, Manoj was wonderful. Very patient and informative. Guided me through all of questions and responded quickly and professionally. I am not very good at IT and my agent helped me so much in one... See more

Company replied


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. e-Commerce Solution Provider
  4. Software Company
  5. Website Designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 5 out of 5 stars

Harshitha Shivamallappa was able to go…

Harshitha Shivamallappa was able to go above and beyond for me helping with my Wordpress website when some of the icons were not showing up. She made sure to disable and enable each plugins to find the culprit and was able to get my website back and running! Thank you so much again Harshitha!!

27 April 2026
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Reply from Bluehost

Hi Caleb,
Thank you for your thoughtful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Harshitha Shivamallappa of wordpress…

Harshitha Shivamallappa of wordpress was so patient, undertood my problem, took time to help me. I wish they had more like her

27 April 2026
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Reply from Bluehost

Hi Elvis,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Bluehost have great customer service

Bluehost have great customer service. I have used the chat service 3 times lately and was able to fix the issue very quickly

28 April 2026
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Reply from Bluehost

Hi Katherine,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

I have been using Go daddy for many…

I have been using Go daddy for many years and whenI was there I sort of new where everything was so now it is like starting all over but I am sure in. few days it will be just fine

27 April 2026
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Reply from Bluehost

Hi John,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

The web hosting agent

The web hosting agent, Anne, I was connected with was top-drawer! She was so professional and kind and quick to address my issues. Thank you!

27 April 2026
Unprompted review
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Reply from Bluehost

Hi Jessica,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

behaviour

great experience.

28 April 2026
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Reply from Bluehost

Hi Ch,
Thank you for your short and sweet review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

with so many AI and computer bots…

with so many AI and computer bots acting as people it was a real pleasure today when I contacted Bluehost support and got Shreeja... a real person lol. She was awesome! I was frustrated dealing with the issue I was having and even made a few mistakes but Shreeja was patient, helpful and knowledgeable throughout and she was able to resolve my issue completely. Thank you Shreeja and thank you Bluehost!

27 April 2026
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Reply from Bluehost

Hi,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

HAPPY

HAPPY , THANK YOU

27 April 2026
Bluehost logo

Reply from Bluehost

Hi Ivan,
Thank you for your five-star review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

While AI works in many cases

While AI works in many cases, humans cannot and should not be replaced for more complex tasks

27 April 2026
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Reply from Bluehost

Hi Yanis,
Thank you for your great review and feedback we will provide to the team!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Highly Appreciate their support team

I was in desperate need of assistance as all of our websites were displaying blank pages. After getting on a Live Chat with Akshar, they were able to pinpoint the issue and guided me through resolving. I've been using Bluehost for about 15 years now and I've had nothing but great experiences when I've required their assistance. Highly recommend.

27 April 2026
Bluehost logo

Reply from Bluehost

Hi Sam,
Thank you for your amazing review and being a part of the Bluehost family for almost two decades!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

Nothing but problems

Nothing but problems, terrible communications, are not working at helping with a resolution. I've been trying to make contact with someone who can help for weeks.

Website design wasn't good, looked like an amature did it, and whom ever wrote text was less than par.

27 April 2026
Unprompted review
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Reply from Bluehost

Hi Jim,
We hear your concerns around the website design and content not meeting the expectations you had when moving forward with the service. We’ve forwarded your concerns to our support team for review so they can take a closer look and connect with you directly.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Working with Hunter is a real pleasure

Working with Hunter is a real pleasure! Extremely knowledgeable, friendly, and explains things clearly. The process of migrating over 30 websites to a new VPS has involved some complicated steps and cleanup of the existing websites, and with his help the process is going smoothly.

27 April 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi David,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Fantastic service and a terrific outcome

I contacted Bluehost today to enquire about my hosting plan, and I have to say, the customer service representative was absolutely brilliant.

They were friendly, patient, helpful, and genuinely seemed to care about finding the best option for me, which is always a refreshing change when dealing with anything hosting-related!

Not only did they answer my questions clearly, but they also helped secure me a terrific discount, which was a very welcome bonus.

Great customer service, no fuss, no drama, and a result that made my day. Thank you, Bluehost and a special thank you to the lovely representative who helped me. Highly appreciated!

27 April 2026
Bluehost logo

Reply from Bluehost

Hi Ray,
Thank you for such an amazing and thoughtful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Prompt

Prompt, knowledgeable, courteous

27 April 2026
Bluehost logo

Reply from Bluehost

Hi Robert,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

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