Blue Cross Canada Reviews 

Useless policy for Visitor Insurance, they didn't reimburse me after providing evidence and filling multiple applications. Call centre threw me from one number to another. In the end I had to pay from own pocket. AVOID!!!!

I'm unable to reach BLue Cross travel assistance - their hold times are unbearable once your policy is issued. Don't go with blue cross - terrible customer experience. I'm typing this out as I'm waiting on hold for 60 minutes - I'll never renew or get any blue cross policies again. Terrible customer experience

I received a lesser strength dose of DIN #02536137. Blue Cross previously covered a stronger dose but due to long term effects of taking this medication we have been able to get treatment with lower dose with same results. NOW Blue Cross will not cover the prescription due to the lower strength! Ridiculous!! My doctor gave me a prescription for DIN #0052151, which is obviously necessary or would not be prescribed. Now the prescription isn't enough, I have to get a Dr's note filled out to apply for coverage. More cost for doctor to fill out form. This too makes no sense. Why would a Dr. provide a prescript if it wasn't necessary.

33 years of working and my union sets up Blue Cross for my extended health plan. Which I pay dearly for every month. So I get a pair of orthotics and send in my paperwork and claim. 2 weeks later I get an email that states 'My claim has been processed. I can go online and check. Make sure all info is correct. Payment can take up to 3 days." So I go online and check. "Amount $0. Eligible $0." OMGOSH. What's going on? I check all the required documents. Yes they are there. I phone Blue Cross. I wait on hold. I am agitated. I am stressed. Its money I require. Finally I speak to a person (who works from home). Tells me my claim has gone to another department to determine if its covered but it should be because everything is there. So why the email I ask? Why does it say it has been processed? He says that he doesn't know why but it is probably just automated.
But they are behind and it now takes up to 36 working days to process claims. "Are you kidding me? So i get an email that says it has been done, I get stressed because I do not know why it is not eligible, and I phone and you tell me this? 36 WORKING days? Is this because you work remotely and can put in the laundry? Take your dog for a walk? take your kids to school? Go to the corner store? This is ridiculous!! I pay for your service. You are behind because we just wasted half an hour of my time and your time! Because the right hand doesn't know what the left is doing?!" So now my anger is at the top. No supervisor to talk to because its not like they can walk down the hall and speak to someone to ask to calm down a customer. Nope. I am on a call back list. What is wrong with this picture?

Please anyone trying to use this Insurance this Blue Cross or Can Assistance as you Travel Insurance DO NOT book with these. I booked in Sept 2023 travel insurances which included lost baggage and flight delays. I submitted forms online multiple times, sent emails 17th times and even mailed copies of every information they asked of. You will get a chatbot message "Case manager from CanAssistance will be in touch Case manager assigned was Franco"
To save time money and stress I suggest not to book with these scam companies

Worst company to dealing waiting 55 minute submitted clame talk so many times with so many people look on web tell it’s in process calling again tell me missing one day overall that is worst insurance company that dealing do not buy any health program for that garbage insurance company it’s not standing for value for custumer word word worst company

I have been trying for over 1 year to have my Blue Cross claim reviewed and unfortunatly they wash their hands of dealing with their claimants and use Can Assistance as their claim adjusters. Never have I ever encountered such an inefficient and incompetent organization that is void of any communication abilities and clueless when it comes to processing a claim. All requisite info has been provided and I have been asking for an escalation of my claim. Impossible to speak with an adjuster, just front line phone operators. They deserve a negative star.

I signed up for a foreign insurance since I was going there for a semester abroad. Paid the money i needed to easily. Unfortunatly i hurt My shoulder and was sent to pfysiotherapi.
I have now tried for 6 months to get this scam of an insurance company to Even acknowledge the fact that I have sent them claims and emails severel times... And I have recieved nothing back from them.

I subscribed for a private health insurance plan tailored for newcomers.
The information provided on their website is quite clear. The payment was smooth and I received all the supporting documents very quickly (something like 2 weeks).
What made me give 3 stars out of 5 is that they partly ignored obligations and constraints caused by the COVID crisis and did not followup their current client base. Meaning that people paid a plan for a certain date but as they could not make it to Canada on time, they had to pay more for an extension.