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Blue Banana Reviews 

5,596
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the welcoming staff members for being incredibly friendly, professional, and making visitors feel completely relaxed and well-cared-for during their piercing appointments. Shoppers also mention the surprisingly fast delivery services, great communication, and the excellent quality of the items received online. Some reviewers were not happy with the piercing procedures or the lack of support provided when unexpected healing issues arose afterwards. A few other people also felt that online orders encountered delivery failures, while others experienced unhelpful service regarding specific jewelry material choices.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, professional, and welcoming.... See more

Product

Customers had positive experiences with product, noting they arrived quickly, were well packaged, and matched... See more

Service

People report overwhelmingly positive experiences with the service provided. Reviewers frequently highlight... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the rapid... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, good prices, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I had my eyebrow pierced by Heather and she was so lovely and explained how it works and when I felt dizzy she helped out and we had a lovely conversation about tattoos and peircings. All the other st... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,596)

    643 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Really nice shop

    Really nice shop, came for my first piercing and the staff were really helpful. I think the managers name was Charis, she was very welcoming and kind. The staff assisted me with whatever I needed. Would recommend

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely manager

    Lovely manager, the staff was so helpful in helping me find what I needed, really enjoyable experience

    1 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely staff who talked me through the…

    Lovely staff who talked me through the process and were extremely kind i would highly reccomend coming here for a piercing 💞

    3 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Kindest customer service I've received

    The staff were absolutely phenomenal & so lovely & attentive. We went in to change my partners tragus piercing after it fell out, Rose had it done painlessly and effortlessly in 5 minutes and was so lovely & careful. I ended up going back only a few hours later needing a helix change myself and found myself dealing with lovely Rose once more. The staff at the counter were just as understanding as the first time and I really enjoyed my experience. I'm considering getting another piercing just to visit again. I would absolutely recommend this store just solely for the customer service alone. Thanks girls!

    3 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 2 out of 5 stars

    Piercing gone wrong!

    I got my tongue pierced and noticed it was wonky and quite far back, i went back a few days later and asked them to take it out and for a refund. Jamie who took my piercing out was lovely with me, he was really understanding and put my choices as priority in taking it out. however when speaking to his manager they refused to give me a refund nor store credit and only offered a re-pierce however after telling me that is was wonky due to my anatomy therefore i didn’t want a re-pierce. they ended up offering me a piercing voucher for another piercing however this is upsetting as i don’t want another piercing. the piercing as a whole was excellent but the way they handled their mistake was not okay.

    2 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Lydia,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 2-star experience in our Sheffield store.

    We have now passed this on to the store and area manager for review.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Ally was super great

    Ally was super great, did a lovely job

    2 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Very Bad my daughter got peirced and it…

    Very Bad my daughter got peirced and it wouldnt heal. They told us to come back and they would repeirce it and i refused as it didnt work first time. Went to another peircing shop they said they should of never peirced my daughters belly button as she didnt have to right fit belly button now she will be scared for life😔😒

    30 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Jade,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 1-star experience in our Bristol store.

    Please respond to the Find Reviewer Request so that we can investigate this matter further.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Tiegan & Harriet are tha Bomb 💣 🖤✨️

    Hii
    This place is Sooo warm lovely kind helpful and reassuring.
    Tiegan and Maisie were lovely upstairs.
    Tiegan helped me to choose suitable jewellery.
    And Harriet downstairs doing my front helix piercing and a bunch of fittings was Such a lovely cool chill funny person to get pierced with. Great for anyone that feels nervous about it.. and is also SOOO CLEAN and professional down there. Honestly it looks more hospital than the hospital!
    I cannot recommend this place or the staff more! 🌟🌟🌟🌟🌟
    Please adopt me p/t . Thank yooou 👍🏻

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Bristol- Horsefair branch

    I attended the Bristol branch and found the staff to be warm, helpful and extremely professional on how they approached me with any concerns or questions I presented to them. Would highly recommend this company.

    16 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great shop!

    Nice location, lovely staff. Got a really nice belt here and would highly recommend this shop!

    23 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I love this store

    I love this store, the staff are always welcoming and incredibly helpful and supportive!

    29 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They were all very welcoming and Hannah…

    They were all very welcoming and Hannah was very nice and calming during the piercing

    29 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They are very nice people and very good…

    They are very nice people and very good at there job

    27 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Clean and professional for sure!

    I just wanted to say how kind all the staff were and how clean and professional the whole store looked. I really enjoyed my trip there and my new nose piercing! It was very clean and comfortable, thank you and I definitely recommend going!

    28 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Wonderful experience

    Visited the liverpool store yesterday afternoon to get my noise pierced.
    The staff were really helpful and lovely especially daisy the piercer!
    She was so reassuring and patient considering they were really busy and down to only her piercing people.
    I would revisit to get another piercing here! Hope your day ended good if you read this daisy!

    27 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 4 out of 5 stars

    Always a quick delivery and prices are…

    Always a quick delivery and prices are good always my go to for manic panic dyes

    18 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 4-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Stunning clothing and great service

    Stunning clothing and great service

    28 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I am so happy with my belly button…

    I am so happy with my belly button piercing,my piercer was Nyla she was so kind and reassuring as well as answering all my questions. I love how she checked to see if I was happy with the placement and constantly checking on me x

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Excellent quality products

    Excellent quality products, quick delivery

    9 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Very poor website service would never…

    Very poor website service would never use them again

    9 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi Ricky,

    We sincerely apologise that you were not happy with the service you received.

    One of our agents has been in touch via email to assist you.

    Kind regards,
    Blue Banana

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