Very helpful and efficient team, great service, packing and delivery. Given 4 not 5 because I was lead into ordering incandescent bulbs when I searched and wanted LED. It did say on page 2 of the desc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
An easy to navigate site with product details given in both "old" school Watts, as well as Lumens. Useful when buying for 1) non trade, 2) older clients, 3) vintage fittings. Clear images. Option to... See more
Company replied
Such a refreshing change to have the phone answered promptly without losing the will to live listening to pre recorded pap. The lady we dealt with was knowledgeable, very pleasant and sorted us out w... See more
Company replied
5*, despite one of my bulbs arriving smashed. Why? Excellent customer service. Instant answer, instant replacement sent, overpackaged to prevent second smash. Two other bulbs arrived just fine. Custom... See more
Company replied
Company details
Written by the company
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Contact info
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, United Kingdom
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4.3
Excellent
15K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am still waiting for my delivery.
8 April 2026
Unprompted review
Was well informed that one of my items…
Was well informed that one of my items was out of stock and would be delivered as soon as possible and are enough, they were. Thanks BLT will be using you again ✨👍
14 April 2026
Unprompted review
First class service and fair price.
10 April 2026
Unprompted review
Great Company , in all respects, well done
Great Company ! Why? Great products, price,delivery and running service to customers. Nothing to small for them to deal with.
So reassuring, seldom especially on line have we had such accurate information, care and consideration.
Pleasure to deal with them, we have no worries.Best wishes and thanks. Bill.
9 April 2026
Unprompted review
Reply from BLT Direct Limited
Hello Mr Freeman,
Thank you so much for the five star review and excellent feedback.
Kind regards,
BLT Direct.
Exactly the product that I needed
Exactly the product that I needed, for installing lighting inside a sitting room unit. Very easy to select the right lighting strip and driver on the website. Carefully packaged and safely delivered. Works beautifully. Solved an insoluble problem of replacing 45-year old incandescent tube lights, out of production for decades.
4 April 2026
Unprompted review
Reply from BLT Direct Limited
Hello John,
Thank you for letting us know that the lights are working so well and serving as a great alternative to your previous incandescent lights. We appreciate you taking the time to leave us a five star review and great feedback.
Kind regards,
BLT Direct.
First class service.
The particular item is now discontinued but site directed me to an alternative which I have ordered, first class and easy to use website.
2 April 2026
Unprompted review
Reply from BLT Direct Limited
Hello Peter,
We're pleased to see that we could help you find a suitable alternative. Thank you for the excellent feedback regarding our website and leaving us a five star review.
Kind regards,
BLT Direct.
Very well packaged bulbs that came in a…
Very well packaged bulbs that came in a very strong tube
26 March 2026
Unprompted review
Reply from BLT Direct Limited
Hello Simon,
Thank you for letting us know that the tubes arrived safely and leaving us a five star review. It's greatly appreciated.
Kind regards,
BLT Direct.
Had a faulty LED floodlight within the…
Had a faulty LED floodlight within the guarantee period and it will be replaced shortly. Very prompt responses and action. Will definitely use BLT again.
26 March 2026
Unprompted review
Reply from BLT Direct Limited
Hello John,
Thank you so much for the five star review. We're happy to see that you are pleased with the outcome of the return and we look forward to your future custom.
Kind regards,
BLT Direct.
A discontinued item was substituted…
A discontinued item was substituted quickly and efficiently.
6 March 2026
Unprompted review
Reply from BLT Direct Limited
Hello Malcolm,
Thank you so much for the five star review. We're pleased that we could find a suitable alternative for you in good time.
Kind regards,
BLT Direct.
Reply from BLT Direct Limited
Hi Brian,
Thank you for the five star review. It's greatly appreciated and we're pleased to see that your order arrived in good time.
Kind regards,
BLT Direct.
Motorhome lighting
Easy to order, excellent communication & quick delivery. Expensive postage, but very well packed.
6 March 2026
Unprompted review
Reply from BLT Direct Limited
Hello Sue,
Thank you for the excellent review and feedback. We're pleased to see that the order arrived safely and you felt the order process was easy from start to finish.
Kind regards,
BLT Direct.
Reply from BLT Direct Limited
Hello George,
Thank you for taking the time to leave this review and please accept our apologies for the delay on your order. We appreciate your understanding and patience with this and rest assured we will be reviewing this item to stop this from happening again.
Kind regards,
BLT Direct.
All round great service
BLT has a great range products including older styles of replacement bulbs that are more difficult to source these days. This means I can just replace bulbs without replacing my entire lighting system which is an absolute bonus for me. Ordering was easy and delivery was quicker than expected. Items arrived in sturdy packaging which is good to see when ordering fragile items. Will definitely use BLT again and would definitely recommend.
7 March 2026
Unprompted review
Reply from BLT Direct Limited
Hi Melina,
Thank you so much for the fantastic five star review and feedback. We're pleased to see that we have been able to source bulbs for you that you can't find elsewhere meaning you haven't had to replace your current lighting system.
Kind regards,
BLT Direct.
Reply from BLT Direct Limited
Hello,
Thank you so much for the five star review.
Kind regards,
BLT Direct.
Order i placed very good
11 March 2026
Unprompted review
Reply from BLT Direct Limited
Hi Anne,
Thank you for letting us know how pleased you are with the order and taking the time to leave a five star review.
Kind regards,
BLT Direct.
Light bulbs packed well and posted very…
Light bulbs packed well and posted very quick. Good service
27 February 2026
Unprompted review
Reply from BLT Direct Limited
Hello Karen,
We're pleased to see that the order arrived safely and in good time. Thank you for the five star review.
Kind regards,
Adonia.
Excellent service
Excellent service, from Order palement to delivery, had problem with one item delivered which had been damaged in transit.
Rang explained problem, almost immediate response , no quibble, new item despatched same day, staff very good and communication spt on
4 March 2026
Unprompted review
Reply from BLT Direct Limited
Hello Mr Parsonage,
Thank you so much for the excellent five star review and feedback. We appreciate your understanding with the damaged item and are glad to hear that you have everything you need now.
Kind regards,
BLT Direct.
Easy to order
Easy to order, Found exactly what I wanted. Arrive well packaged. Would buy again.
2 March 2026
Unprompted review
Reply from BLT Direct Limited
Hello Kate,
Thank you for the fantastic review, we're happy to see that you found exactly what you need and it arrived safely.
Kind regards,
BLT Direct.
Order not fulfilled
Order not fulfilled. Substitute not yet received.
19 February 2026
Unprompted review
Reply from BLT Direct Limited
Hello Thomas,
Please accept our apologies for this. I'm afraid I cannot find your order or any details with the information provided. If you could contact us by emailing customerservices@bltdirect.com or call us on 01473716418 we would happy to look into this further for you and find an amicable solution.
Kind regards,
BLT Direct.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.