Bloomingdale's Reviews 

The customer service is horrible. They don't know anything. Every simple request needs to go to a specialist and takes over 30 minutes. Plus, the english is always hard to understand. Don't buy through this website if you tend to have questions for customer service.

I placed an online order, but it arrived with the wrong item. Either the item was returned or it had been used. Be cautious when purchasing expensive items online. I will never trust Bloomingdale’s online ordering service again.

Item was correct but international shipping was absolutely terrible

Ordered an expensive toaster - Dualit Newgen 4 slice. It arrived relatively quickly, in about a week. But when I opened the box, I was very surprised to find a damaged toaster, bent bottom, broken crumb tray handle, marks inside and what may have been a few crumbs. And best of all, the packing slip with name and address of the last person who had returned this toaster. Wow! I called immediately and got a return/ exchange started. They sent me a label for the return, and told me the new toaster would arrive in 4 days. The 4 days came and no toaster arrived, so I called back to check. The person said that they refunded my original payment in full, but they could not resend a new toaster. She was not able to explain why, and had only apologies that no one had notified me of any of this. She asked if I would like to place another order, I declined. I’m sad to say that Bloomingdale’s service is really terrible, and has declined significantly over the past few years. I will not order from them again.

Never order on Bloomingdale's since you will never receive your package! I ordered a package and it never arrived. The Doordash delivery person delivered to another building and Bloomingdale's said that it was delivered since they had the picture of the delivery but the picture didn't show where it was delivered. This is unacceptable!

Don't be a loyalist unless you want to be scammed. I have been shopping with Bloomingdales forever and recently they had their promotional gift card event. I purchased 2 Ferragamo belts and received $200 in gift cards added to my wallet on my account. A day before you could redeem those gift cards I received an email from Bloomingdales stating "your account has been updated with your new email"...this was fishy as I did not initiate this change. Right away I tried to login into my account and it did not work. I used the "reset my password" link and it stated "no account found with that email". I knew my account had been compromised most likely due to the $200 in gift cards I had on there.
I called Bloomingdales right away and the person took a good 20 mins to "investigate" and finally came back with "I have escalated this matter to a specialist and you will receive a response in 72 hours. Your account will be reset and you'll have to update all your info again. If you'd like, you can just create a new account." All this is fine and dandy but I asked her "what about my $200 gift card that's on that account?? The redemption day starts tomorrow and what if the person goes in and uses all that??". Her response to that was "Oh I cannot look into that. For that I'll have to connect you to the gift card center". She then transfers me to the gift card center after being on the phone for 25 mins already.
Once I was connected to the gift card center, I explained my situation to the guy and told him everything that had happened so far. He spends 10 mins looking into my account. After 10 mins, he goes "I don't see any gift cards on your account". I told him that there were definitely gift cards on that account and I have emails from Bloomingdales to prove it. He then puts me on hold for another 5 mins and comes back with "yes, I see them now. What I can do is just create a physical gift card for $200 and send it to your house". I was like great, that works. He then asked me for all my info and mailing address. He puts me on hold for 10 mins saying he's initiating the request and getting the card created. After 10 mins, he comes back saying it'll be another 5 mins. After 5 mins, he comes back saying it'll be another few mins and he's getting permission from his supervisor and everything will be taken care of. He keeps saying "few more minutes" over and over again and after 20 mins had passed, I was pretty p***** off. At this point I told him I can't wait anymore, it's Monday morning and I've already been on the phone with Bloomingdales for almost an hour. He then assures me he'll get this taken care of in 5 more mins. After 5 mins, he comes back with "I unfortunately cannot send the gift card over to you as that is not in our policy. I have initiated a claim on your behalf to look into this situation and you'll receive a response in 5 business days"...ARE YOU SERIOUS?? At this point I was livid and went off on him stating why the hell he put me on hold for all this time AFTER assuring me he'd send the gift card to my house only to come back with "we've filed a claim".
This was the last straw for me. Their claims center isn't going to do s*** for me. I have decided to return both belts and get my money back. I have no interest in doing business with a place like this that has no integrity and will scam you. I will much rather give my money to places like Saks, Neiman Marcus, and Nordstrom where I've never had an issue. Bloomingdales to me is no longer a luxury department store, they're classless with a ton of incompetent people working for them.

Hello, I want to thank All the ladies that work at BHELPFUL SERVICE CENTER!! Special thanks to Pushpa Bathija and Tracie Hodge who went above and beyond to help me with a return and find a replacement! Marianna was also a very sweet lady. The manager stopped by afterwards and was also very sweet! I unfortunately didn’t get her name. So if you ever need help with anything at all these are the ladies to help you!! Thanks again! Susana Florio

Be careful if you make a purchase as a loyalist and even if you don’t use any rewards, they will hold money from you when you return. I was given a refund of $74 for a $100 purchase twice. Deceitful business practices. Will never purchase from Bloomingdales again.

I ordered merchandise from Bloomindales and paid extra for one day delivery. They sent a cancellation order because they could not deliver. Meanwhile to date 7 days later I still have not received merchandise. There was a charge but no reversal on my credit card. I have been on the phone for many hours getting no help. Save yourself the trouble and shop elsewhere.

I received the lest lasting perfume and I raised the complain trow the phone to costomer service. Still waiting for a response. Very bad .

They sell products they don't have and make you wait much longer than they tell you.

Bloomingdales isn't what it used to be. Still can find some good stuff, but mostly disappointing.

It is the worst company. I did a return over a month ago because I received a damaged product, and now over 6 weeks past, and despite many calls and emails, I have not yet received my refund.

This has been one of my worst shopping experiences EVER! When I call, they say I have an account, but there is no way to access it. No one I talk to there seems to have any idea what is going on. I ordered a man's beautiful linen shirt as a gift and they shoved it in a little plastic bag. What has happened to Bloomingdale's?

I bought 2 YSL clutch in different sizes. After I received them I realized I just need a bit bigger and was going to by a larger bag after the return. But now they will only take back the one saying the other isn't in good condition. I sent it back in the exact same condition I received it and now I am stuck with it. So I will but my next bag in person and not through Bloomingdales witch sends out merchandise they think is damaged and now won't take the return!!!

They advertise sale and then exclude almost all the good merchandise . Either do an honest sale or not. Their Leadership team especially Sales & Marketing needs to be turned over. Waste of space!!! Zero talent!

DO NOT USE Bloomingdales if you're in the UK as you'll end up with Borderfree and they're rubbish. It wasn't clear that I was using Borderfree and I'm sure that's wrong in some way. Ordered on 3rd July and item still isn't shipped. Was supposed to be a present but I've got 3 days and then it's too late. Review your partners Bloomingdales, they are bringing you down with them!

Thank you for visiting bloomingdales.com. Regrettably we had to cancel your order because we were unable to verify information provided in connection with this purchase.

We've requested a reversal of your payment with your financial institution. The exact amount of time until your payment is reversed is determined by your financial institution.

We understand you have a number of options when making your purchase, and we're sorry for any frustration or inconvenience.
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Received this email 5 times and customer support can do nothing except for not supporting the customer in being utterly incompetent and unable to provide what information was not verifiable or what additional information could be provided to allow the transaction to proceed.

I have never encountered such incompetency from a retailer in today's day and age, Bloomingdale's is surely going to kick the bucket soon.

Bloomingdales used to be a place where your fashion experience was as priority to them as it was to you. If you needed to have an upscale dress sent in, it was top priority. Their service was incredible. Now, you simply get an overseas call center with a wait time of over a half hour. I placed an order for 3 dressed on Saturday, with expedited shipping. They wanted further credit card verification and notified me via email. I called Sunday morning and verified. I explained I needed the dress by Tuesday. They replaced the order and took my credit card information, saying it’s the fastest way. I called Monday when I saw that there had been no shipping information updated. After waiting over a half hour, they inform me that they never replaced the order and also one dress is now out of stock. It is now Tuesday, the day I needed the dresses, and they haven’t even shipped. Bloomingdales went from prestige to becoming the equivalent of a going out of business Macys. Shop at Revolve, they never let you down.

Horrible experience never waited for a package so long and not receive any updates tracking has no status at all ordered on June 15 ridiculous at this point so disappointed