Blacks - Meadowhall Reviews 

87
TrustScore 5 out of 5

4.8

Meadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB


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Rated 1 out of 5 stars

The returns process was horrendous. I had to visit the store 3 times to obtain a refund. On the 3rd occasion the store advertised that they opened at 9am but didn’t open actually open until 10:23 that... See more

Company replied

Rated 5 out of 5 stars

Kasper did a great job helping me pick out the right shoes for my next mountaineering trip. Kasper helped me with specialized knowledge and an objective view on the shoes. I'll definitely be back f... See more

Company replied

Rated 5 out of 5 stars

How refreshing to walk into a shop to buy walking shoes and to find staff who are there, so helpful, and also extremely knowledgeable! Alex couldn’t have been better, recommending which brand would pr... See more

Company replied

Rated 5 out of 5 stars

I went into the shop in Meadowhall to buy some shoes. While my size was not available in store (I'm a 13/14) a very knowledgeable salesman spent time with me advising on what would be ideal and I was... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Meadowhall

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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4.8

All reviews

(87)

3,522 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought some Merrill trainers today…

I bought some Merrill trainers today because of Alex’s who’s help was excellent!

23 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Scott was extremely helpful!

Scott was extremely helpful!

22 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Ellie was extremely helpfull and talked…

Ellie was extremely helpfull and talked me through any issues i had.

9 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Sheila was absolutely wonderful today…

Sheila was absolutely wonderful today at blacks in Meadowhall, Sheffield. Very attentive and excellent customer service

7 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was incredibly helpful and happy…

Alex was incredibly helpful and happy to answer all of our questions!

29 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fabulous customer service

Visited Blacks at Meadowhall on Easter Saturday to buy new walking shoes and Garmin. Served by Rhyas who spent time to explain benefits of both products, he was very knowledgeable and patient whilst I tried on both the Berghaus and Altra walking shoes as I am taking part in various Ultra distance hikes. Did not feel rushed in my decision making. The Garmin I wanted was the last one on display, again Rhyas explained benefits of model and took time to understand my requirements. Even though I had to pop back a short time later to collect the Garmin (once it came off display) all the staff who we came into contact with were friendly, knowledgeable and polite. I cannot recommend Blacks in Meadowhall enough!

4 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

A big thank you to Alex.

Alex was very helpful today. We needed some advice about walking shoes for my husband. He is very knowledgeable about the products available. We are very happy with our purchase.

4 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was really great and…

Alex was really great and knowledgeable. I was needing some walking boots and he knew exactly what to get. He explained the qualities and differences of the boots I was looking at, so I understood which would be best for long hikes. Really, really great!

3 April 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

The revised layout of the store is much…

The revised layout of the store is much better with a good choice of products. Staff welcoming and helpful.

28 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Wanted to buy a Gortex jacket but unsure regarding best brand etc. Many thanks to both Malin and Rhyas who were both very helpful. I didn't feel under any pressure to buy - quite the opposite in fact. It was more 'take your time and be happy with your purchase'. I was impressed with the quality of advice offered by Rhyas. Many thanks.

26 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very friendly staff.
Scott was great and helped me with a question I had. Thanks again.

27 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Called in today looking for a pair of…

Called in today looking for a pair of boots, tried a pair of burghaus on first then a few more , josh was very good and didnt mind keep getting me the different boots to try on, in the end i went with the first pair i tried 😁 nice shop, lovely staff

27 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff member Alex

Knowledgeable staff member, Alex, friendly and great service.

26 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Olivia was superb at assisting me with…

Olivia was superb at assisting me with my waking shoes

23 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Staff were on hand helpful and polite

Staff in particular Sheila, were on hand helpful and polite. The store had a good selection of items which were competitively priced.

23 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service, particularly Alex really help with advice with buying some new shoes

20 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rhyas is the diamond of this shop

Rhyas was incredible help! Extremely knowledgeable about the stock and friendly with his advice. He was perfect help for us buying a new raincoat that was appropriate for our hikes without breaking the bank. Would probably have browsed and got scared by the choice without him. A total angel!

19 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

What delightful staff

What delightful staff. Sheila, who assisted me, couldn’t have been more helpful. I’m unable to get down to the lower shelves but she happily went through the stack until she had found my size. The shop is very welcoming and relaxed and I shall be very happy to frequent it for any future purchases.
Thank you helping me with the t-shirts.

18 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

The shop assistant lisa was absolutely…

The shop assistant lisa was absolutely brilliant. She was so helpful . Really pliot.
Couldn't help me enough. Got out different sizes different styles , didn't rush me she was so nice

19 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rhyas was one of the best store…

Rhyas was one of the best store assistant that I have had to deal with in a long time he was very helpful from the beginning new all about the footwear i was looking for and he finally found me just what it was I needing. What a fine young man and a good salesman to boot PKR

16 March 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

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