Amazing customer care service by Mirela i nearly left the bag i wanted because of price but she got amazing sales tricks and i couldnt resist . Thank you so much i have recommended my friends to come... See more
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See what reviewers are saying
Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.
Company replied
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more
Company replied
So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An h... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Jersey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom
- 01539 760449
4.9
Excellent
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff who were friendly and…
Helpful staff who were friendly and happy to advise.
30 March 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Report
The customers was very helpful and the service was quick but the queue was very long
4 March 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Nicola at Blacks Jersey
Nicola at Blacks Jersey was amazing when dealing with a faulty flask. She sorted it whilst being professional and approachable. Thank you for your help and great customer service Nicola.
19 February 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
It’s feels good leaving the store with…
It’s feels good leaving the store with a smile on my face . Thanks to Angie( I believe she is the manager) thank you for helping me change my airbed . It’s means a lot to me and my husband.
Thanks Angie 🥰
18 March 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent service in Blacks, Jersey
Kiona in Blacks, Jersey, was very helpful.
13 March 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I was looking for walking shoes
I was looking for walking shoes. Kiona was very helpful and patient. Thank you. The Salomon shoes are great.
16 March 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful and knowledgeable service!
I went into the Blacks store in St Helier yesterday looking for good walking shoes, having already been into at least 6 specialist shoe stores. Fortunately Kiana was knowledgeable, helpful and clearly interested in her job and was able to provide good advice. She was very good to deal with and is someone I would commend to her management as worthy of promotion when the opportunity arises. Great service!, thanks Kiana.
14 March 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Sussy was really helpful
Sussy was really helpful and found me the walking shoes I needed very quickly and efficiently - thank you!
14 March 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
I was looking for a beanie to run with…
I was looking for a beanie to run with and Sussy was extremely helpful. She showed me how to use the neck warmer on my head and it has worked great!! A delightful experience!
14 March 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Anna is very helpfull in the store
Anna is very helpfull in the store. ☺️
1 March 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The customer service of Hanna.
The customer service of Hanna.
Went to buy socks,and Hanna went through all the choices and promotions available.
So i ended up buying more,but all great products!
So happy with Hanna's warm and friendly customer service and knowledge!
Will be back for more!
13 February 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service
Great customer service. Greeted as soon as coming into the store. Staff very attentive. Fantastic deals on in store. Well done!
17 February 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Jersey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great service
Had wonderful service when shopping for some boots for my son today. My son wasn't with me to try them on but Anna was amazingly helpful! She brought out all the boots that they had in his size (which was quite a few) for me to look at. He was very happy when he tried them on at home!
21 February 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hannah has great customer service…
Hannah has great customer service skills, highly recommend thank you
21 February 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very helpful lady
I was looking for a pair of walking shoes and the sales assistant (Sussy) was really helpful. She found the right ones for me - they were in the sale and she gave me an extra discount as well. Also suggested another product which I was interested in buying. Extremely good customer service.
20 February 2024
Unprompted review
Reply from Blacks - Jersey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Exchange walking boots
The manager of the Jersey branch, Angie,facilitated an exchange for me of some walking boots. Nothing was too much trouble for her. Really good customer service.
17 February 2024
Unprompted review
Reply from Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Positive experience
Went in with a very long list from the tour operator so was initially a bit overwhelmed, but with some good advice from Anna & Hannah I was able to start making sense of it all!
19 February 2024
Unprompted review
Reply from Blacks - Jersey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Hannah served me today
Hannah served me today, she was lovely, very friendly & helpful.
16 February 2024
Unprompted review
Reply from Blacks - Jersey
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I usually hate shopping
Anna in the Jersey shop was incredibly helpful and patient - I think she brought me about 20 pairs of shoes to try! I’m the kind of bloke who hates shopping so sticks with what I know and buys the same every time but needed some shoes urgently so didn’t have chance to order from usual place. Anna made the shopping experience fairly painless so I will likely pop into Blacks again when I need shoes! Unfortunately they don’t have many shoes in half sizes, hence I had to try so many - this is the only reason this is a 4x review rather than a 5x.
17 February 2024
Unprompted review
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