Amazing customer care service by Mirela i nearly left the bag i wanted because of price but she got amazing sales tricks and i couldnt resist . Thank you so much i have recommended my friends to come... See more
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See what reviewers are saying
Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.
Company replied
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more
Company replied
So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An h... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Jersey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom
- 01539 760449
4.9
Excellent
433 reviews
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Anna was very patient with me
Anna was very patient with me, originally I wanted to buy Merrell shoes but they were to tight. Ann suggested to try on the salomon ones and they felt very comfortable and light plus I actually liked the green colour. I was pleased to achieve my task of buying new pair of shoes. Very happy with the service. Thank you very much Anna
30 May 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Went yesterday to Blacks Jersey
Went yesterday to Blacks Jersey. Angie could not have done more to help us in my choice of shoes for our trip to Alaska ; ti
Time not an issue and great service; thank you Angie 👍👍👍
25 May 2024
Unprompted review
Reply from Blacks - Jersey
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Good shopping experience
Popped into Blacks in Jersey to buy a mid layer top - but needed specific weight and thickness for bike packing trip. Angie gave her time to ensure I got the right top and was comfortable with my purchase. The staff there are very friendly and genuine. Thank you
16 May 2024
Unprompted review
Reply from Blacks - Jersey
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Anna in Jersey branch was excellent in…
Anna in Jersey branch was excellent in assisting me with a smile and FIL information to buy a camping mattress
Excellent service
16 May 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Absolutely EXCELLENT service from a…
Absolutely EXCELLENT service from a lady who ai think was called Angie - extremely helpful and efficient- a great advert for your company
10 May 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
The saleswoman (Anna) is very friendly
The saleswoman (Anna) is very friendly. She gives good advice and kindly welcomed us when the store was about to close. Very smiling, I recommend
11 May 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I had occasion to take back a new…
I had occasion to take back a new camping lantern which by sheer bad luck was faulty . When I took it back I was served by Sussy who could not have been more pleasant and helpful . Thank you to Blacks Jersey and to Sussy ( hope I have soekt that correctly !)
Really great service .
10 May 2024
Unprompted review
Reply from Blacks - Jersey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
I was looking for a certain boot and…
I was looking for a certain boot and Anna helped me find it and test it - very happy customer.
10 May 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Nice good quality and very nicely and…
Nice good quality and very nicely and good customer service lady Angie if I remember right was very nice and helpful
Thank you for your service
30 April 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Anna working in the st helier store…
Anna working in the st helier store jersey was most helpful and polite ten out of ten
17 April 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great service from Angie
Great service from Angie. Going above and beyond as usual with a wonderful smile.
20 April 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Very helpful
Went into the store looking for a sleeping bag for my daughter, not long after ive enter the store a member of staff named Sussy, made a friendly approach and helped choosing right size and explained that I should go for the 200 as the 300 would be to warm for my daughter for this time of the year.. i wouldnt know anything about it and probably would of grabbed the wrong one.. Great service and very polite
19 April 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent customer service from Anna…
Excellent customer service from Anna today. I went in for some gas canisters. A four pack was £14 but, unprompted, she told me I could buy two packs for £16. A great deal!
18 April 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Sussy was especially helpful and many…
Sussy was especially helpful and many items are excellent value
16 April 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Kiona was very helpful and friendly!
Kiona was very helpful and friendly!
14 April 2024
Unprompted review
Reply from Blacks - Jersey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great, sensible service
Was looking for replacement walking shoes that would be breathable, waterproof and light. Already had some idea what I wanted but Susie was very helpful, not pushy but identifying various sound alternatives. Much appreciated,
13 April 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Knowledgeable team really helpful
Angie is really knowledgeable and patient. Great service.
6 April 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
I had fun in Blacks today
I had fun in Blacks today choosing some equipment i’m taking for my trip to Japan. Sussy helped me select a few items and I am blown away by her kind service. I look forward to my next visit.
Thank you Blacks team!
Barnes
4 April 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Excellent help and service from Kiona.
Excellent help and service from Kiona.
3 April 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
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