Bitrue Reviews 

One of the best exchanges that I have ever used, simple to use and also the customer service is the best I've experienced! They even covered a loss worth 4 digits, which just shows they care about their customers.

Warning to all!! 3 months ago I sent $3.5k of USDT from coinbase to @BitrueOfficial
It was a simple error on my part as I sent it via BEP20 & not ERC20.
I contacted @BitrueOfficial immediately to start a retrieval process, having all the details of the origin source details Destination details and the correct TXID erc20 details, everything they needed for the return of my funds. However 3 months down the line and after chasing them almost on a daily basis I am still waiting for the return of my money. Bitrue have fobbed me off and delayed at Every opportunity.
Bitrue then confirmed they had found my transaction and required $100 USDT to process the refund only to be told 2 weeks later that the retrieval process had now suspended for a further 14 days. This is a blatant delay tatic, and totally unacceptable. Users please be careful and check everything before you send/receive to avoid Bitrue's pertracted returns process!!

Clear scam exchange be very careful seem multiple reports of customers having funds frozen and then been asked to pay to have unfrozen.

Ticket #273747
Frozen funds, no reply, no reasons!
I will change review after I receive reply snd unfrozen my account. 13,000$

I forgot to add the tag when I sent my HBAR on the 8th of April. No one is perfect I’ve been in crypto for 9 years and I know that the transaction can be resolved. It’s happen to me before and it’s never taken 3 months.
Ticket #259918

Been waiting on 2 transactions for recovery for almost 3 months now, everytime I email them I get the same automated email message. After my last email to them they declined all of my requests no matter how many times I submit all of my information.

$600 just gone.

Stay away.

DO NOT USE BITRUE, THEY HAVE TAKEN MY CRYPTO. THEY SAY THEY HAVE IT BUT WON'T RELEASE IT. I HAVE BEEN TRYING TO GET HELP SINCE FEB 22. LOOKS LIKE SOME SORT OF INTERNAL SCAM. If a Bitrue anti internal fraud officer is reading this please let me know how to contact you.

I was looking for a place to exchange Permission (ASK) to USDT. Around $80 worth of it. I saw Bitrue is allowing you to exchange it.

Long story short, it was easy to sign up for an account, everything is clear, everything went smoothly, I could exchange the ASK to USDT and get $81 for it.

The withdrawal took 5-10 minutes or less, it was quite fast. I had nothing wrong with the site.

Its a joke , u can buy a coin but if its raise like 200 procent u can not sell it until its drops almost to the price before..

If u take contact there always say “ oh u can u send some screenshots, we shall look directly “ but they never do ..

Its a great joke , the app and the service ! I think i will move everything to binance ASAP

I traded arbitrage almost 2 years ago. Both regular arbitrage and some n-degree arbitrage.

I did not know what that was at the time, but I still made some money not more than 100-200$. I received an email stating to stop n-degree arbitrage. I replied asking what that was multiple times and have proof. They never answered and they never thought to explain exactly what I was doing wrong.

After I traded n-degree arbitrage again they froze my account and took my funds.

They never reply to my mails. Tried reaching out on twitter,telegram and more but they won’t address this issue at all and they think they can just steal my money.I asked for them to give it back and I will never use their platform again but they don’t care. They won’t return it and won’t address this issue. I am begging for a reply but all i get are automatic replies and they just don’t care. Terrible service and terrible experience.

So because I made less than 200$ by trading multiple pairs on their platform they can steal thousands of dollars from me? What a disgrace.

Tickets :
#91450
#66436 (asking what is n-degree arbitrage)
#61166 (first ticket specifically asking what n-degree arbitrage is and how I can be sure not to violate their rules again)

Hope someone will release my funds.

Absolutely terrible customer service.
I keep emailing and trying to contact them regarding an on going issue and they have said numerous times over several months they would solve it. Originally said the issue would be solved in 10 business days which didn't happen and then moved to 30 business days which hasn't happened either.

When emailing customer support, they don't respond so don't feel valued as a customer.

I would not recommend this exchange to anyone as it's obvious they don't care about their customers.

Scam exchange!!!!! STAY AWAY

Even thou all blockchain transactions are 100% traceable, they will KEEP your money if you make the slightest mistake. No matter how good your proof is that you send them a transaction, you will never see your money again. In my case they had 2 very simple options, put the coins in my trading account after I send them proof that I made that transaction, or simply send the money back to the account they came from. Instead they decided to KEEP them for themselves. Just stay away from this Chinese SCAM trading platform

I am a small market maker. After hooking up my bot to the exchange I noticed some discrepancies that I've never seen before on other exchanges. My orders would sit at the top of the order book and never get filled, yet there were hundreds of trades being done at better prices than I offered. This means that either:

1. Their orderbook hides orders

or

2. Their trade history is fake

I emailed them about it and I never got a reply from a human, it was all automated responses. Eventually they accused me of arbitrage trading (which is of course a normal practice in the crypto industry), and threatened to freeze my account.

To their credit, I withdrew everything and was able to get all my funds out without them stealing anything.

stay away, clear cases of neglect. Don't expect support worthy of the name. Massive security to prove your own identity while the red carpet is rolled out for hackers... sad

Had a lost deposit due to memo issue, took 2 and half months to be resolved. but Bitrue came through in the end!

Never had an issue with this exchange. I've used it successfully for about 18 months. No idea what these people are talking about claiming scamming and thievery.

As many others I have never received the Solo airdrop. And they are lying to me that I did not have tokens at the time of snapshot. Which as I said is not true. I am still trying to explain what they should already know but I will not continue to use their exchange

I have had a registered account with BITRUE exchange for a long while.

But recently while trying to logging to my account From the app on my mobile.

It was frozen as I couldn’t login.

I got in contact with customer service and was advised I need to login from a desktop which I did but same problem was happening.
I got back in touch with them and their response was:

We are unable to restore full access to your original account. You are welcome to register a new account with Bitrue if you wish, though, and you will have full access to all of our services.

So I then got back in touch with them to ask what will happen to my assets that I had their response was:

We found that you have no assets in that account.

Best regard.

Which I went back to them to advise them that this was not true as I know for sure I had some XRP tokens stacked and a little bit of eth or btc in their exchange.

Which they have not responded too since the 18th of February.

Now I clearly know no I had assets in my account but they can’t gain full access but they found I had no assets

Basically I am not happy at being robbed by this exchange

Word of warning to you all. KEEP WELL AWAY FROM BITRUE.
Support be like "Dear user,
Sorry for late reply.
Your SOLO deposit already success.
You may please check it in your account.
Thank you." WHEN CLEARLY IT WAS NOT DEPOSITED TO MY ACCOUNT! what can you do :(