Bitrue Reviews 

They are scammers there price are not increasing according to the market, don't buy any coin on this platform, they are totally fraud

What a shame! I recommend my head line for good services and prompt return.

Now you know these people scam every so often because to many people are saying the same thing. Then they have the nerve to steal your money bad look for exchanges can’t wait to SEC get ahold of Bitrue. If a person deposits and show you the deposit address From your site then it should not be a question

They are charging a hidden fee in a very strange way. For tokens that have high circulating supply they will remove a hefty amount when you move tokens to the exchange!
Worst experience every - I deposited Doge and with each deposit, they're charging/looting as much as they can!
In my calculation they take 10% per deposit whenever they can get away with it!

Unfortunately like everyone else I transferred my token $apt to the depositing address that they provided are they copy and pasted the address send the font and the fun never showed in my account I'll reach out to them multiple times for a couple days and they told me that I sent it to the wrong address even though I double checked and I made three other transaction to the same address and they were all getting lost they are scammers I'm right now working until reporting them to the security and commission exchange and the FBI as well

Do not deposit on bitrue. Scam exchange. I deposited token on bitrue with correct address but did not received on bitrue wallet. Try to located missing deposit but they want charge me 1000usdt for refunded my token that worth only 10++ usdt. Worst ever exchanger

About two days ago i deposited eth in bitrue. bitrue gave an address where to deposit my eth and i deposited mind you i been using bitrue for at least a year and i did not have a problem but one of my friends told me that bitrue took his deposit and said something about it was lost and i didn't understand but now that it happened to me i am like how do you lose a deposit. that's not the kicker i reached out to bitrue and the said it takes 22 working days to locate your deposit all i could say is i don't understand i gave them the transation number and screen shots showing that it went to the right place. i truly think they are keeping people deposits i hope they are not about to shut down there operations

It is hard to imagine, what is required to verify that you are not connected to a specific country.

they want
- KYC
and then
- Change your number

but to Change your number, you need to submit over 15 things including a selfie that has a piece of paper that writes BITRUE, date like how you are received in a prison lol!
and then videos, that shows incoming deposit from another account!
omg LOL if you are getting that from another person who you are no longer in touch with, WHERE DO YOU GET IT FROM?

they don't care, rules are rules.. (not written anywhere)

WHY is KYC not enough then? WHY does KYC exist then?

And to transfer asset out, if you want to reset your 2fa, another prison story.. selfie with bitrue and date, and another 10 things including your passport etc and UP TO 15 DAYS of validation. LOL!

Never ever forever!!

WARNING! Please don't make the following mistake:-
I recently sent some USDT to what I thought was my Bitrue deposit address but it had become unassigned from my account since I last used it (some time back in 2021).
Stupidly, I did not check it's validity before I sent the funds over, resulting in a successful deposit to someone else but not me.
I should have generated a fresh deposit address first!!
However... All was not lost.
I emailed Bitrue's support and after a few requisite answers and sent/received account image captures, I was able to initiate fund recovery procedure, that proved successful.
Hats off to Bitrue support for the USDT recovery! ;-)

Please note, this is quite an intensive process for them to conduct, results may vary.
Requisites:-
Your mobile phone will need to be authenticated to your account.
You will need to generate and provide the new deposit address (that you should have used..) for your asset.
You will be asked to provide blockchain related details regarding your transaction.
Lastly, it will take some time (few weeks maybe) to conclude.
Thanks Bitrue. :)

Sent coins in . Shared the deposit transaction doesnt show up in account . over 250 confirmations .

Bitrue is scam. There prices are not reflecting market price. Theire prices depend from their user that what they told me. So they manipulate the price against the user because you can not know or check the correct price. Your wallet is going only down although the price of the coins are going up. I sent them an email with screenshots and everything and i never got a reply. Be careful do not use Bitrue, they will steal your money

Bitrue is a scam exchange. Don’t use them anymore. I mistakenly send funds using the wrong tag. They see the funds there but refuse to send my money. I show them a video of all the requirement they needed. Lot of different excuse. If your need to buy crypto avoid there exchange at all cost. If there was a star less than zero I will give them a negative. I gave them all the video requirement. Funds are clearly mines.

Bitrue has locked my coins busd from a transfere. So basically stole my money I would never use this platform again there is plenty of better exchanges out there please avoid for disappointment in being stole from. Avoid!! Avoid!!! Avoid!!!

BE AWARE Bitrue Locks-Up your coins

Bitrue Have Locked My Injective Tokens Saying System Maintenance. this has been going on for two weeks now.

Trying to transfer (INJ) Injective Tokens to another exchange and Bitrue rejected my withdrawal after 24 hours saying the (INJ) wallet is under maintenance.

It has been 14 days (2 Weeks) now and this is still not resolved.
All they keep saying is that the wallet is still under maintenance and cant give me any ETA as to when this will be completed.

This Exchange cannot be trusted.

Having just joined Bitrue I cannot attest to their services, however their security on Accounts appears very good as I have setup 2FA using BOTH SMS and Google Authenticator and added Withdrawal whitelisted Wallet addresses along with a Withdrawal PIN Code.
For All those whose accounts have been "hacked" I ask did you setup the security within you're account? and if so have you scanned you're Desktop/Laptop/Mobile recently for Malware????. The only way this sites security could be breached if account security was setup correctly.

Having had My eMail breached via a Website whose database was hacked, I have experienced attempted Account takeovers before due to My own negligence by utilising the same eMail and Password on multiple accounts and not utilising 2FA.

Today, I went on to my account after months of inactivity. I just wanted to make sure that everything was still intact due to the climate of finances worldwide. I had difficulty gaining entry into my account. Once I gained access, I notice a significant loss in my gain/loss overall. I looked at some of my currency assets and noticed that I was missing ALL of my SHIB INU, VET, and some other currencies. I immediately contacted the customer service. They informed me that they can ONLY help with gaining access. I showed them ALL of my transactions from the past 3 months and NOTHING was showing on my end. Customer service said that there was a trade made (TODAY...the day of contacting them) but couldn't/wouldn't send me the image to show the transaction history. NOW they are sending me the SAME message stating this:
Dear User,



Sorry for the inconvenience and for the loss,



First of all, please be informed that for any hack issues in our system, we can only assist our users by freezing their Bitrue accounts accordingly. After freezing your account, we will be able to help you regain control of it through means such as changing your registered email address.



Do you wish for us to freeze your account's trading and withdrawal status?



Otherwise, we suggest you to reset your password, pin and google authenticator.

And if you still feel unsafe, we suggest you to withdraw your assets to a new account instead.



Best regards.

PLEASE BE VERY VERY CAUTIOUS WITH THIS PLACE. MY 2300 is gone, and the FUTURE earnings...who knows!? SMH

This bunch of clowns keep your coins whilst asking you time and time again to resubmit.. Avoid at all costs

Another scam exchange that steals your Crypto!

I deposited 'Galaxy Hero's Coin (Old)' and the deposit never turned up!

I contacted customer service and forwarded the transaction hash, blockchain link, and various screenshots. They even have a dedicated link for 'lost deposits' (such is the frequency that this kind of thing must occur on their awful exchange), so I also filled that form in too.

Its been days and I have heard NOTHING!

I emailed them back, yet they are not helpful at all, and if you don't push them they ignore you.

They then said that I deposited the Old Galaxy Hero's Coin (instead of the new one).

However, they are listed as an active exchange for this coin on Coingecko!!!

I clicked on the Bitrue GHC/USDT link on Coingecko and it took me straight to an active trading page where I confirmed myself that it was still being actively traded by them.

However, this link has since gone dead -

( bitrue (dot) com/trading market=usdt&symbol=ghcusdt )

Please note that this link WAS NOT DEAD when I sent the GHC so they must have deactivated it SINCE I MADE MY COMPLAINT!

Also, their current GHC trading page...

( bitrue (dot) com/trade/ghc_usdt )

...does not indicate that it was the new coin being traded, and indeed is the same price as the old coin!

Since they are listed as being an active exchange for the old Galaxy Hero's Coin but are NOT listed as an exchange for the new Galaxy Hero's Coin -

( coingecko (dot) com/en/coins/galaxy-heroes-coin-old )

( coingecko (dot) com/en/coins/galaxy-heroes-coin#markets )

They are therefore guilty of being misleading regarding the fact that they claimed to accept the Galaxy Hero's Coin (Old) but actually don't; and also the very fact that they are even aware that I had indeed sent in the old coin indicates to me that they have already found my deposit but are refusing to return it, or refund me for it.

I only put in £5 as a test, hardly anything at all but this will be the last time I put anything in! I was going to fund my account with over $100 - $500 worth of USDT's but now I am so glad that I didn't!

I have learned that these small exchanges are not to be trusted, they lie to you frequently, ignore you, stop withdrawals and you end up with Crypto deposits going missing!

All the other reviews on here that are 1 star are clearly faked.

Do yourself a favour and stay away from the small Crypto exchanges, especially Bitrue!

Most of them are quietly insolvent anyway and that's why these types of things are going wrong with ever increasing levels of frequency as they have been lending out peoples assets and now don't have enough in the bank to cover their deposits. They are stealing as much as they can now before declaring bankruptcy later, so stay away!

Bitrue is a scam and a Crypto stealing exchange!

Logged in one day to find my alt coins had all been traded into BTC. Also they had started to withdraw to an address somewhere else. I emailed them 3 times explaining that my account had been hacked. Had no advice or help whatsoever. We made all the necessary security updates and changes ourselves. What we didn't understand is that usually we have to use Google authenticator to trade and make withdrawals so how did they mange to do all those transactions. Maybe an inside job? A shocking service. No help at all. The worst exchange we've ever dealt with.

Warning to all !!! 4 months ago i sent $600 of USDT from @bitvavocom to @BitrueOfficial.
It was a simple error on my part as i sent it via BEP20 and not ERC20.
I contacted @BitrueOfficial immediately to start a retrieval process… However 4 months later and after chasing them almost on a daily basis i am still waiting for the return of my coins.
@BitrueOfficial confirmed that they found my transition and required $100 USDT to process the refund but they keep hesitating and finding excuses on the refund or my coins !
@BitrueOfficial my patience has arrived to a limit !