I had a crypto withdrawal stuck a few days ago. I contacted customer support, and they responded surprisingly fast. They were helpful both via chat and email; they didn't leave me hanging! They solved... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an amazing VIP experience attending the UEFA Champions League match between Arsenal and Leverkusen in Germany. The package included travel by chartered flight, a stay in a 5-star hotel with... See more
Company replied
My assets where restricted 6 months ago the value of it dropped 50% while I was unable to whitdraw any of it. I explained countless times that I need them to cover important expenses but im being told... See more
Company replied
I really like how simple the interface is. As someone who just started investing in crypto, I found Bitpanda much easier to navigate than other platforms. The verification was quick, and I had no issu... See more
Company replied
Company details
Written by the company
A platform without digital walls and complex barriers. Our user-friendly, trade-everything platform empowers you to invest, buy, sell or swap 100+ digital assets like crypto, stocks, precious metals, ETFs and crypto indices. With any amount of money. Fast, secure and 24/7. A platform that empowers you to see new possibilities for your money - and helps make them a reality. Our goals since day one was to reimagine what it means to invest, by making simple, easy-to-use financial products for everyone. With more than 700 team members and 3 million users, we're one of the fastest growing fintechs in Europe. With a PSD2 payment service provider licence, state-of-the-art security and streamlined user experience, we make it possible for both first-time investors and seasoned experts to invest in what they believe in. Start investing today.
Investing. Now available to everyone.
Written by the company
- At Bitpanda, we see investing differently.
- Offering a wide range of payment and payout providers. Use EUR, CHF, GBP, USD or TRY to pay or cash out. Automate regular investments with savings plans. With a single click, watch as the Bitpanda Crypto Index auto-invests in a diverse portfolio of the top 5, top 10 or top 25 cryptocurrencies by market size and liquidity. Bitpanda Swap allows you to instantly swap one digital asset for another. Simple, secure and limit free. Wallet service included. Spend your investments like cash, with our Bitpanda Card. Build your portfolio by investing in full shares or fractions of your favorite companies over time for as little as €1, with Bitpanda Stocks.
EU-regulated, trustworthy and secure.
As a European financial institution, we value privacy, transparency and security.
To build trust, we want to be really transparent. A lot of our users value the fact that Bitpanda is a company based in the European Union and has to comply with the EU’s General Data Protection Regulation (GDPR). We are a registered digital assets service provider with the Austrian Financial Market Authority (FMA) under FM-GwG and with the French Autorité des marchés financiers (AMF) under PACTE law. The Bitpanda Payments GmbH holds a PSD2 licence. All our legal information can be found here: https://www.bitpanda.com/en/legal. Bitpanda stores user funds as safely as possible in secure offline wallets using state-of-the-art technology.
Contact info
You should know
4.0
Great
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cooperation when I got spyware
I've been using the platform for a year , and I got spyware 2 days ago . As I was resolving the issue , I had to freeze my account from my side and contacted Bitpanda immediately (Saturday like 8pm) . They were responding both Saturday evening and Sunday , and once I got my system clean , we worked out really fast on the unfreezing , using a lot of safety measures . Really nice support !
6 October 2025
Unprompted review
Reply from Bitpanda
Hello Preslav,
Thank you for sharing your experience and for your trust in our team. We’re glad to hear that the support you received was responsive and that the security measures worked smoothly during the account freeze and reactivation process.
Protecting our users’ accounts and ensuring safe access to the platform is always our top priority. We appreciate your kind words and the confidence you’ve placed in Bitpanda.
Best regards,
Eda
Team Bitpanda
Reply from Bitpanda
Hello Lilia,
Thank you for your positive review.
We would be curious to get more input from you once you have more experience with our platform. Please do not hesitate to contact us if you have any suggestions.
Best regards,
Eda
Team Bitpanda
Best crypto app ever
28 September 2025
Unprompted review
Reply from Bitpanda
Hello Denislav,
Thank you for your kind review.
We are glad to hear that you consider Bitpanda the best crypto app and that you are satisfied with your experience. Our team is continuously working to further improve the platform, and feedback like yours reassures us that we are moving in the right direction.
Best regards,
Eda
Team Bitpanda
No transfer out of the account allowed
As long as I sent money there - no problem. Then I wanted to transfer Cryptos to my private wallet. The first payments went through, then it was blocked. I had to fill out a questionaire and then they decided I was no longer allowed to transfer crypto currency out of the account. No reason was given except for some vague security reasons, support wasn't helpful.
This means I had to sell all my cryptos, transfer the money to my bank, then to another crypto exchange and buy again, which of course has high cost and tax implications.
I can only warn you never to use Bitpanda!
1 October 2025
Unprompted review
Reply from Bitpanda
Hello Monika,
Thank you for your feedback on Trustpilot.
Thank you for your feedback on Trustpilot. Security is our top priority; we are fully committed to providing you with a safe and first-class trading experience.
Please note that, as a regulated company, we are required to implement specific measures to ensure the security of our users on the Bitpanda platform and to comply with regulatory requirements.
We have reviewed your case (Ticket ID 3190515) and can confirm that it has already been resolved. For security and data protection reasons, however, we are unable to discuss any account-related matters publicly.
Please refer to our response in the mentioned ticket for further details.
We apologise for any inconvenience this may have caused and kindly ask for your understanding in this matter.
Best regards,
Team Bitpanda (Phoebe)
Thank you! Great support
Thank you! Great support.
Your support is clear and straightforward. Not comparable to other experiences I've made.
30 September 2025
Unprompted review
Reply from Bitpanda
Hello Urs,
Thank you so much for your kind words.
We’re thrilled to hear that our support felt clear and straightforward, and that we could stand out from your past experiences. If you need anything in the future, we are here for you.
Best regards,
Eda
Team Bitpanda
Never use Bitpanda!
Hello,never use Bitpanda!
My money is on my bank account since 15.08.2025. Bitpanda disabled my account,I don't know why!I can't change,transfer my money. They write me only please be patient and nothing happened. My ticket ID:3134905
15 August 2025
Unprompted review
Reply from Bitpanda
Hello Erzsebet,
Thank you for your feedback on Trustpilot.
We kindly remind you that, as a regulated company, we are obligated to implement specific measures to ensure the safety of our customers on the Bitpanda platform.
We have reviewed your case (ticket ID 3134905) and can confirm that it has already been answered.
For additional questions or future inquiries, you can contact our dedicated team anytime.
Best regards,
Team Bitpanda (Sandra)
Good many assets to choose
Good many assets to choose
The Trading fees are a bit high for krypto but anyway very good and you See IT upfront exactly in Euro Terms how many fees you pay Not Just perfekt so i Like that
29 September 2025
Unprompted review
Reply from Bitpanda
Hello Tiren,
Thank you so much for your great feedback! We’re happy to hear you like our transparent fee structure and wide selection of assets. Your trust means a lot to us!
Best regards
Mara
Bitpanda Team
Scam, customer service is bad and unfriendly, higher fees, closed account without any reason
they're bad and not professional, your account get closed without any reason, customer service for verification, especially one his name is Ricki, he is not professional at all, not friendly, he doesn't respect the client at all, even the client comes first, that's universal but i think he didn't study that on his trainee.
be aware from this broker, is completely scam, i had a bad experience with it, i don't recommend it at all even if when it will be the only one in this world.
26 September 2025
Unprompted review
Reply from Bitpanda
Hello,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Phoebe)
I joined this platform because I…
I joined this platform because I thought it was safe and reliable as they located are in Austria. Now my account is frozen, my funds are untouchable, and the only replies I get are templates. The trust is gone. I don’t even know if I’ll ever get my money back.
24 June 2025
Unprompted review
Reply from Bitpanda
Hello Ahmer,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Phoebe)
Reply from Bitpanda
Hello,
Our team works around the clock to help our users with their requests. We are thrilled that you had a great experience. Should you need assistance in the future, please do not hesitate to contact us again.
Thank you for your review.
Best regards,
Eda
Team Bitpanda
My account was frozen out of nowhere
My account was frozen out of nowhere. I provided everything they asked for, yet they keep saying “under review.” Weeks have gone by, and I still can’t use my funds. I feel cheated because I would never have deposited if I knew they could just take away access like this.
5 February 2025
Unprompted review
Reply from Bitpanda
Hello,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Phoebe)
Reply from Bitpanda
Hello Georgios,
We are thrilled to read that our support helped you swiftly. If you need help in the future, we are always here for you.
Thank you for your positive review.
Best regards,
Eda
Team Bitpanda
Every day I log in hoping the block is…
Every day I log in hoping the block is lifted, and every day I get the same useless messages from support. I can’t sleep properly knowing thousands of euros are locked away with no explanation. It feels like they don’t care at all about the stress this causes.
19 March 2025
Unprompted review
Reply from Bitpanda
Hello Evan,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Phoebe)
Reply to my query was received within…
Reply to my query (3184479) was received within minutes.
22 September 2025
Unprompted review
Reply from Bitpanda
Hello Alex,
Thank you for your kind feedback! We’re glad to hear that you received a quick reply to your query and that our team could support you so promptly.
Best regards,
Mara
Team Bitpanda
Great Support to Newcomers & Learners
I am new to investing and have many questions (some of which may seem stupid to some). However, Bitpanda answers my questions promptly and carefully explains things to me. I am confident that my investments will be taken care of and that I'll receive the support that I need. I am both grateful and imressed with the services offered by Bitanda.
19 September 2025
Unprompted review
Reply from Bitpanda
Hello Jason,
Thanks a lot for your thoughtful review! We’re happy to know our team could support you as a newcomer and make things clear step by step. Your trust means a lot to us.
Best regards,
Mara
Team Bitpanda
I trusted this platform with a large…
I trusted this platform with a large part of my savings. Now my account is frozen, and I can’t even get a clear answer why. They mention “source of funds” but never tell me what’s wrong with the documents I sent. I feel completely stranded with no control over my own money.
9 July 2025
Unprompted review
Reply from Bitpanda
Hello Michael,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Phoebe)
There was a technical issue with the…
There was a technical issue with the site, raised a ticket not expecting it to be resolved until a day or two. But within 12hrs I got an email saying it was resolved. I was able if wanted to start trading again. Unbelievable good service 👏 👌
17 September 2025
Unprompted review
Reply from Bitpanda
Hi Christopher,
Thank you for your great feedback! We’re happy to hear your issue was resolved so quickly and you could get back to trading without delay.
Best regards
Mara
Team Bitpanda
I tried to withdraw USDC from my…
I tried to withdraw USDC from my account, but I keep receiving the following error message:
“Withdrawals will be available again soon, we apologize. Please try again later.”
I have attempted the transaction multiple times, but the same error appears each time.
The HUF → USDC conversion was made about 48 hours ago, and the network selection was correct.
I kept writing to support, begging for help, and all I got were robotic replies. Nobody explained what was missing, nobody took responsibility. My money is just stuck.
20 September 2025
Unprompted review
Reply from Bitpanda
Hello Anna,
Thank you for your feedback on Trustpilot.
We have reviewed your case (ticket ID 3185478) and can confirm that it has already been resolved.
For additional questions or future inquiries, you can contact our dedicated team anytime.
Best regards,
Team Bitpanda (Sandra)
A great company with an easy to use App…
A great company with an easy to use App and helpful backup if needed
18 September 2025
Unprompted review
Reply from Bitpanda
Hi Mark,
Thank you for your kind words! We’re glad you find our app easy to use and our support team helpful whenever needed.
Best regards
Mara
Team Bitpanda
Reply from Bitpanda
Hello Peter,
We are thrilled to hear that you had a good experience with our team.
When you need more assistance in the future, we are here for you.
Best regards,
Eda
Team Bitpanda
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.