Bonallack & Bishop Solicitors Reviews 

190
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff and conveyancing teams for being extremely helpful, highly professional, and remarkably efficient throughout complex property sales and purchases. Consumers also note that inquiries and questions are answered promptly, making the entire journey smooth, transparent, and completely reassuring for first-time buyers. However, some people mentioned experiencing notable difficulties trying to reach the office staff by phone and occasionally receiving very slow responses to urgent emails. Reviewers also expressed frustration over delayed communication, a noticeable lack of regular progress updates, and insufficient support during specific stages of their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the professionalism,... See more

Service

Clients share positive opinions on service, frequently describing the support received as outstanding and... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praise the team for being quick to respond and... See more

Response time

People report positive experiences with response time, highlighting that reviewers consistently received... See more

Customer communications

Users describe ambiguous interactions with customer communications, as experiences vary significantly. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have used Jacksons/Bonallack & Bishop three times for house sales and purchases over the last five years or so. This time our file seemed to move around the company a bit but once it landed on Ann... See more

Company replied

Rated 4 out of 5 stars

We chose Bonallack & Bishop for the conveyancing of our house sale and were allocated a solicitor at their Amesbury branch. As the property was in Salisbury we were slightly surprised. Initial cont... See more

Company replied

Rated 5 out of 5 stars

Steve and Naoise were great. They stuck with me through a property that fell through and helped me get a second flat through the finishing line efficiently. I felt supported throughout as a first time... See more

Company replied

Rated 5 out of 5 stars

The professionalism, friendliness and general support from Hollie and Sandra were second to none. I’ve worked with many solicitors and this was just phenomenal. Nothing was too much trouble. I complet... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Law Firm
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

With 4 offices in Wiltshire and Hampshire, Bonallack & Bishop Solicitors not only represent local clients but with a range of highly specialist services, over half of our work is for clients throughout England and Wales – as well as overseas. We can offer specialist legal advice on a full range of private and business client services including conveyancing, employment, family law and divorce, family mediation, wills, lasting powers of attorney, probate, wealth and inheritance tax planning, litigation and disputes, lease enfranchisement and leasehold extension, military law, commercial property, commercial law, and no win no fee personal injury and medical negligence compensation claim. We also specialise in number of sectors including acting for buy to let landlords, property investors and developers. And whether you live locally to 1 of our 4 offices in Salisbury, Andover, Amesbury or Fordingbridge, or elsewhere nationwide, our lawyers are always happy to offer FREE initial phone advice. So put your mind at rest and give us a call today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

190 reviews

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No recent history of asking for reviews

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4.3

All reviews

(190)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value for money

Africa and Claudia assisted me with staircasing my property. The entire process went smoothly and was completed quickly—I must admit, I was impressed. I highly recommend their service. I communicated with them only via email, but their responses were always prompt and helpful.

Thank you, ladies!

27 June 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Thank you so much for the kind recommendation of our conveyancing team. Really glad that we were able to help you.

Rated 5 out of 5 stars

Great experience!

I found it to be a really efficient and stress-free experience. Thanks to Africa and Claudia.
Thanks also to the receptionists at the Amesbury branch who always greeted my appearance with a smile, and dealt with my documents so swiftly!

24 June 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

So good to hear – we take client care very seriously. Many thanks for taking the time to share your recommendation of our conveyancing team online.

Rated 1 out of 5 stars

Incompetence personified

Incompetence personified, not only do they take a minimum of 7-10 day to respond to the most basic of queries they can't even stick to a date which means we're about to loose the house we are buying and will be made homeless, I cannot stress this enough please avoid these solicitors like the plague as all they'll do is cause you stress and health issues.

27 June 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

I’m afraid we have been unable to trace your transaction from the information you have supplied. We take client care very seriously indeed, so if you are able to send full details to us we will investigate your concerns.

Rated 5 out of 5 stars

Would highly recommend

I have been very impressed with the company and how professional they have been. I used them for the sale of my property and nothing was too much trouble. I found Africa and Claudia highly professional and have always been able to speak with Africa about any concerns. They are also handling my purchase and are leaving no stone unturned! I would highly recommend this company,

25 June 2025
Unprompted review
Rated 1 out of 5 stars

It is impossible to contact anyone…

It is impossible to contact anyone related to property sales, Anne Tam who is our point of contact in particular is never available.
We are promised callbacks that never happen and email reply’s are just as bad.
Don’t bother with these guys, choose another company that actually communicates with their customers.

19 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

We have checked but cannot see that you are a client of Bonallack & Bishop. For these reasons it would be inappropriate for us to comment any further.

Rated 1 out of 5 stars

If I could leave 0 stars I would.

If I could leave 0 stars I would.

These solicitors are impossible to contact, every time anyone involved in the sale/purchase of our flat has called them we are told we will get a callback but then it takes days before they respond, emails take 10 or more days to be responded to.

We are the only link in our chain (seller - buyer and seller - first time buyer) and I do not understand why it is taking so long.

We paid for the management pack for our flat in March which was sent to Bonallak and Bishop the following week but this has still not reached our buyer, they have sent the same query 3 different times which were answered each time within 24 hours but the answers were then lost.

They have lied multiple times throughout our experience by telling us that our buyer had been sent documents via email but hadn’t had them returned yet, but when we spoke to the buyer they were surprised by this because they hadn’t received anything.

The ombudsman will be getting involved in this case if the sale has not been completed by the end of this week.

I would advise anyone considering using this company to seriously consider using someone else.

25 June 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

We have checked but cannot see that you are a client of Bonallack & Bishop. For these reasons it would be inappropriate for us to comment any further.

Rated 5 out of 5 stars

Excellent Solicitor Services

We had the absolute pleasure of working with Tessa as our solicitor during the purchase of our first home, and we truly couldn’t have asked for a better experience. From the very beginning, Tessa was incredibly responsive, always just a message or phone call away. No matter how big or small our questions were—especially during the more stressful moments—she answered everything with clarity, patience, and professionalism.

Buying your first home can be overwhelming, but Tessa made the entire process feel manageable and far less daunting. Her support, attention to detail, and genuine care for our case were evident every step of the way. We always felt like we were in safe hands, and that peace of mind was invaluable.

We honestly can’t thank Tessa enough for her hard work and dedication. If you’re looking for a solicitor who is responsive, supportive, and simply outstanding at what she does, we would recommend Tessa without hesitation.

30 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Great to hear, so glad the conveyancing team could help. Many thanks for the recommendation

Rated 5 out of 5 stars

Support for Grant of Probate Dispute leading to rapid, successful resolution.

Received excellent support from Bonallack & Bishop for a Grant of Probate dispute. Sound guidance and advice throughout leading to a successful (and quick) resolution. I would highly recommend their services.

1 April 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Great to hear that, David. So glad we could help with that probate dispute. And thank you for the kind online recommendation. It’s really appreciated

Rated 5 out of 5 stars

Same day service

Made an appointment to see Simon at the Amesbury branch as I wanted to make a small amendment to my existing will.
Speaking to Simon on the day we went through my existing will and he talked me through it.
Having discussed the relative straightforward amendment Simon advised me that if I was to return in thirty minutes this could be resolved today.
Thirty minutes later I returned my will had been updated witnessed and I then signed it.
Great service received eliminating the timeframe which normally you would experience due to the posting and returning of the draft .
Then eventually having to make another appointment for the signing and witnessing.
So great service received and all sorted in one visit.

19 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Keith – so pleased Simon and the team did such a good job with your will. It’s great to hear. Many thanks for taking the time to post that online – very kind of you

Rated 5 out of 5 stars

Good service

Took a long time , but a very good service, kept me up to date on the progress throughout , they made me believe to never give up ! So Thank you for all your help
Graham

7 June 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Graham, so glad we could help. And many thanks for taking the time to share that online

Rated 5 out of 5 stars

Firrst class in every way

In our Seventies, my wife and I came late to making wills and power of attorney. We were apprehensive about the process but need not have worried: Simon Speed, demonstrating the patience of a saint, led us through the legal maze ensuring that we had a clear and demonstrable understanding of each element When it was complex he provided relatable examples. Where there was a choice, without directing, he made sure we understood the benefits and pitfalls of any path. We now feel most confident that we have made the correct choices and cannot overstate how highly we rate the service that has been provided to us. Everyone involved has been courteous, caring and, without exception, competent. We are most grateful.

27 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Davey – that’s so good to hear. The biggest cause of complaints against solicitors is actually poor communication. As client care is so important to us, it’s great to hear of your experience and that our private client team were so helpful. Many thanks for taking the time to share that online.

Rated 5 out of 5 stars

Absolute fantastic

After they where recommended to me by lots of various different people I tied and wow Absolute fantastic, dealt with my complexed case with ease very responsive.
Definitely my only solicitor going forward

21 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Shaun, many thanks for that. So glad we could help. We look forward to helping you in future.

Rated 5 out of 5 stars

Africa and Claudia did a great job.

Africa and Claudia did a great job in the legal process of buying our new property (as they did in selling our previous house last year). Helpful and efficient, and very good that B&B have a local office in Fordingbridge. Would definitely recommend them. Mark B

27 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Many thanks for that recommendation for our conveyancing team. So glad we could help. I’m passionate about client care, so getting this kind of feedback is brilliant.

Rated 5 out of 5 stars

Very helpful

Carl Raybould offered his detailed advice with both prfessionalism and patience. I have no hesitation in recommending him.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Property company becoming dormant

Mr Carl Raybould was quick to grasp the essence of the issue and demonstrated his knowledge in advising both what could be done and what must be avoided.
The issue involved aspects of company law and property law applied to freehold and leasehold property.
In my opinion Bonallack & Bishop provided a very good and prompt service to me. I can recommend their professionalism.

9 May 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Mr Williams, that’s so good to hear. I’m really pleased we were able to help you – we are very proud of our specialist property litigator team. And many thanks for taking the time to share that recommendation of Bonallack & Bishop online

Rated 5 out of 5 stars

Great Experience

I can’t rate Hollie, Martin, Anita and Máté highly enough. They completed the sale and purchase for me efficiently and professionally. Any Query I had was answered promptly and they were always happy to talk in the phone and office. Martin helped me with the documents and was a great help in getting me what I needed to complete. Thank you once again.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Very happy to recommend their services…

Very happy with the service I have received from the Bonallack and Bishop team in Fordingbridge.

It wasn’t as straight forward as I had anticipated, but they worked very hard, gave good advice, gained all the documentation required and in the end the completion was very smooth and we completed on the day we had agreed.

When I purchase my next property I will use them again. Very professional and I felt I was in safe hands throughout.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

A fantastic service from Anne and the Bonallack and Bishop team. What made this experience all the better was using a local company, so being able to speak to them personally and see them in person, in fact being encouraged to do so. So much better than dealing with a remote, nameless, faceless service.

3 April 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Neil, that’s really good to hear. I take client care really seriously, so it’s great to hear that the Fordingbridge team did such a good job on your conveyancing. Many thanks for taking the time to share your experience online.

Rated 5 out of 5 stars

Aruj was excellent in the sale of my…

Aruj was excellent in the sale of my property. I would highly recommend her to all sellers. Efficient and value for money. Thank you.

21 March 2025
Unprompted review
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Reply from Bonallack & Bishop Solicitors

Hi Jules, that's really great to hear. And many thanks for taking the time out to recommend us online.

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