BiP Solutions Reviews 219

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Just renewed our annual contract and signed up for three years. Fantastic service throughout from John-Joe Smith who walked us though the renewal and then took time in a follow up demo to ensure we a... See more

Company replied

Rated 5 out of 5 stars

Our account manager Brandon Coghill has been helpful throughout the set up for our company. He always makes time to help and assists with our queries. The portal is user friendly and contains all the... See more

Company replied

Rated 1 out of 5 stars

Well - what can I say about this awful company? Back on 23rd May 2024 we were looking at Compete For when we were called by their Mathew Roger from their sister company BiP Solutions to suggest we loo... See more

Company replied

Rated 5 out of 5 stars

The only business to business portal you should choose in the UK, the webinars,the training, and a dedicated account manager were all top drawer. No other portal investigated came anywhere near. Every... See more

Company replied

Company details

  1. Business Development Service
  2. Media and Marketing Agency

Written by the company

BiP Solutions helps businesses of all sizes grow through engagement with the public sector supply chain; and helps public sector buyers engage with their suppliers compliantly and efficiently. BiP's customers can rely on the expertise and experience that's accumulated in more than 38 years of business. Over nearly four decades our product set has evolved to become the most comprehensive range of online intelligence and analysis solutions and consultancy, marketing and events services in the market. However, the idea that started it all way back in 1984 hasn’t changed: to help businesses and governments to work together more effectively and successfully to the benefit of all. Our business intelligence services are the most advanced available; blending powerful data research (we own the UK's largest database of government contracts, awards and spend data) with AI and data visualisation. We make it easier for suppliers to find opportunities relevant to them - and to identify potential future opportunities that have yet to be tendered. Early engagement is core to our philosophy and supported via our 200,000 strong database of public sector procurement decision makers and influencers. This database, allied with our skills in Business to Government (B2G) marketing and content creation makes us the only partner you will need.

BiP Solutions

Written by the company

Focused on delivering success for our customers
Now in its 40th year, BiP Solutions is the leading provider of services that support successful engagement within public sector supply chains. We recognise the power of the public sector as a customer, and have grown massively since our beginnings in a portable cabin in Glasgow. BiP Solutions has come a long way but our core values remain unchanged – we continue to remain at the heart of the buyer/supplier relationship and support our customers through all stages of the procurement journey. Our services are all designed to help businesses grow, within the largest and most diverse marketplace of all. From online business intelligence services through to market engagement and proven industry events, there is no better way to engage with the public sector supply chain.

Contact info

4.1

Great

TrustScore 4 out of 5

219 reviews

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Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic experience!!

I have worked with business solutions partners for the last decade in my role as Bid Manager for various different companies.
However BIP Solutions attitude and service has always been exemplary and the Intelligence alert service I hope will continue to prove its worth in helping us identify potential opportunities for our waste business.
Today's first review with our account manager, was just fantastic, she was knowledgeable, friendly, it was first class customer experience.... I just know, she will support me and my team become a success!! keep it up Ceara G... (Thanks for the quick glimpse of Pro too!)
Very Highly recommended service.

6 October 2023
Unprompted review
Rated 1 out of 5 stars

Constant Spam Emails

Despite numerous attempts to unsubscribe from their unsolicited spam emails, I am still receiving numerous messages on a daily basis.
I am not subscribed to their service and nor do i intend to be.

2 October 2023
Unprompted review
BiP Solutions logo

Reply from BiP Solutions

Hi John. We are sorry that you are continuing to receive emails from us. This has been raised with our data management team to ensure that your details are removed from our databases as soon as possible. Data compliance is important to us regardless of whether someone subscribes to our services or not. We are checking for your unsubscribe attempts to ensure that nothing has failed within our processes.

Rated 5 out of 5 stars

Lewis Curtis-Thomas was a great help

Lewis Curtis-Thomas was a great help. He made a lot of useful changes to my search criteria and clearly explained some useful areas of the website which I was unaware of.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

BiP Intelligence- Jamie McDonald

BiP Intelligence- Jamie McDonald

Bip Intelligence has been a gamechanger for us, the ability to spot early engagement oppertunities and forecast when new awards are in the pipeline has been phenomenal.

With the intel from the platfrom we've been able to score some great opperunities and form some fantastic new parterships.

4 September 2023
Unprompted review
Rated 4 out of 5 stars

Great Customer Service - Gerry McArthur, BiP Solutions

We have recently signed up to BiP Solutions and been using the portal for several months now. The portal provides tendering opportunities appropriate to our business area in one place saving valuable time and resources. Our Account Manager, Gerry McArthur has been extremely helpful through the onboarding process and is always there to provide advice and guidance as required. Gerry has regular meetings with us to ensure that we continue to target the appropriate tenders as well offering any additional help and support we require.

30 August 2023
Unprompted review
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Reply from BiP Solutions

Hi Stevyn - many thanks for your positive review, both of the service and the support that Gerry provides to you. We are pleased this is working well for you and look forward to being part of your future success.

Rated 5 out of 5 stars

Excellent Service and Support

I have worked with BiP Solutions for several years in my role as Bid Manager for different companies. Their attitude and service has always been exemplary and the Tracker Intelligence alert service continues to prove its worth in helping us identify potential opportunities for our business. Highly recommended.

17 August 2023
Unprompted review
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Reply from BiP Solutions

Thanks for such a positive review and the recommendation of our Tracker service. We look forward to supporting you for many years to come.

Rated 1 out of 5 stars

Spammers are Usually SCAMMERS

Since our company won a contract with a large council this company has used that information to SPAM us on a regular basis. Never trust a company that spams you as most spammers are Scammers ! This is not the way companies should do business and is against GDPR.

10 August 2023
BiP Solutions logo

Reply from BiP Solutions

Hi Stuart - I have reached out to you directly but unfortunately received no response. We are a fully GDPR compliant business - registered with the ICO - and take our obligations under this extremely seriously.

We have strict procedures and processes to ensure our data is managed compliantly, which we do for ourselves and also client organisations. It is difficult for us to validate and investigate your claims without seeing the evidence behind your complaint. We would like the opportunity to do so, so again - please contact me at grahame.steed@bipsolutions.com.

Rated 5 out of 5 stars

I was out of the office with no access…

I was out of the office with no access to my systems when I needed an email address urgently to resolve an issue.
One call to Stuart Parkinson our account manager and my problems were solved
Great service
Thanks Stuart

9 August 2023
Unprompted review
BiP Solutions logo

Reply from BiP Solutions

Great review - pleased Stuart was able to help you!

Rated 4 out of 5 stars

We worked with Stuart Parkinson to appreciate early engagement

We worked with Stuart Parkinson to understand the value of early engagement with procurement agencies. He was very helpful, engaging and insightful.

20 July 2023
Unprompted review
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Reply from BiP Solutions

Thanks Nick for your positive review and feedback on Stuart. Early engagement is really important so hopefully the advice received will help you win more business.

Rated 5 out of 5 stars

We were a little sceptical about these…

We were a little sceptical about these sorts of platforms, but from the initial demo from Scott and then making the decision to on-board, we have been very happy with what this is delivering into the business. Brandon has been most helpful ensuring we get the best of of it and continues to support us with this. Not recommended to our competitors, but very much so to the rest of you!

14 July 2023
Unprompted review
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Reply from BiP Solutions

That's a great review Benj - we're pleased to have you on board. Thanks for the positive feedback on Scott and Brandon - our service is as much about support as it is technology.

Rated 5 out of 5 stars

Perfect Service

Excellent service, and excellent platform.

Colin is great, super efficient and really personable!

22 June 2023
Unprompted review
BiP Solutions logo

Reply from BiP Solutions

Thanks for your positive review and feedback on the service you've received from Colin.

Rated 5 out of 5 stars

Our account manager Brandon Coghill has…

Our account manager Brandon Coghill has been helpful throughout the set up for our company. He always makes time to help and assists with our queries.
The portal is user friendly and contains all the information we need on finding tenders/contracts/etc. This in turn reduces the time we are currently spending on searching different tender sites.

21 June 2023
Unprompted review
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Reply from BiP Solutions

Thanks for your positive review Angela - pleased to see you are getting the support you need and saving time on your tendering processes. We look forward to helping you identify and win more business.

Rated 1 out of 5 stars

Avoid At All Costs

If there was an option to give this company a zero I would. They over promise and under deliver. We had no tenders and absolutely no help from them. Our account manager ignored our concerns completely until the subscription came to an end. Avoid.

Just in response to your reply. I emailed a formal.complaint to custrelations@bipsolutions and it wasn't even acknowledged. This is on top of multiple attempts with our account manager who asked for a Teams call, then simply stopped replying.

20 June 2023
Unprompted review
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Reply from BiP Solutions

Hi Sabie. Thanks for your review. I'm sorry that this has been your experience of our service - it is certainly not typical as the many positive reviews on Trustpilot demonstrate. We are committed to continually improving the service we provide to our customers, so we will learn from the points you've made. I hope you find success in your future tendering activity.

Rated 5 out of 5 stars

Great Service

Great service for helping identify opportunities outside our firm's networks to expand our horizons. Easy to use with great features, in particular the Relevance filtering option. Brandon as well is ace and a lovely account manager.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and expert advice

Our organisation recently moved over to Tracker Pro. It is a great system, but the information we require is a bit more complex than standard tender tracking. Despite seeing the benefits, having a busy workload made it hard for me to grasp the best way to extract the information from the new system. Luckily, our Customer Success Manager, Jamie McDonald, has been incredible and instrumental in our success with the system. He has helped us set up dashboards and reports and ensures we get the most out of our subscription. I would highly recommend BiP Solutions and especially Jamie for his exceptional and ongoing customer service from the very start.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

The go-to place for all things 'tender' !

I work for a global infrastructure consulting firm. We have been using BIP Solutions for many years now and still find them to be one of the best providers of tender notices, for the private, public and defence sectors.
We get amazing support from John-Joe Smith, who goes above and beyond to help his clients.
All in all, BIP Solutions give a great service which is excellent value for money.

22 May 2023
Unprompted review

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