I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bingo site lots of slots too
Great bingo site lots of slots too, Emil was so helpful 👍😀
16 August 2025
Unprompted review
Reply from Bingo Diamond
Hello Emma,
Many thanks for your lovely review.
We are so pleased that you enjoy our Bingo & variety of Slots. Delighted that you found Email to be helpful. Your kind words will be passed along to him.
Kind regards
The Bingo Diamond Team
Teresa was very helpful and professional
31 July 2025
Unprompted review
Reply from Bingo Diamond
Hi David,
Thank you for your lovely feedback! We're so glad Teresa was helpful and professional – we'll be sure to pass on your kind words.
Regards,
The Bingo Diamond Team
Fast withdrawals
Fast withdrawals and emil on live chat helped with both my enquiries
18 July 2025
Unprompted review
Reply from Bingo Diamond
Hello Jo
Many thanks for taking the time and leaving such a lovely review. Emil will be thrilled to hear that you have rated him so highly!
And we are delighted you are impressed with our Withdrawal Process.
Anytime, that you have any queries we are on hand 24/7 to assist you.
Have a great weekend Jo!
The Bingo Diamond Team
Topped up quite a bit and nothing back…
Topped up quite a bit and nothing back at all absolutely awful
16 July 2025
Unprompted review
Reply from Bingo Diamond
Hi Nicki, thanks for your review. We're really sorry to hear you’re feeling disappointed. We’ve requested your account details via Trustpilot so we can take a closer look and help you out. Hope to hear from you soon!
Best,
Bingo Diamond
Very helpful support staff
Very helpful support staff, games are good and bonuses aren’t bad either, it’s a fun site for a light release
6 July 2025
Unprompted review
Reply from Bingo Diamond
Hi Marion,
Thanks for the great feedback! We're glad you're enjoying the games, the bonuses, and a bit of well-earned fun — exactly what we're here for!
Regards,
The Bingo Diamond Team
Thank you Teresa for resolving my issue…
Thank you Teresa for resolving my issue straight away
23 June 2025
Unprompted review
Reply from Bingo Diamond
Hi Fay,
Thank you for your feedback. We're pleased to hear that Teresa was able to resolve your issue promptly. Your satisfaction is our priority!
Regards,
The Bingo Diamond Team
Withdrawal
Savannah was very quick to resolve my withdrawal. Very impressed
13 June 2025
Unprompted review
Reply from Bingo Diamond
Hi Lesley,
Thank you for your feedback! We’re glad Savannah could resolve your withdrawal quickly. Your satisfaction means a lot to us!
Regards,
The Bingo Diamond Team
Reply from Bingo Diamond
Hi Julie,
Thank you, Amanda. We're truly grateful for your kind words and delighted to know you had a positive experience.
Regards,
The Bingo Diamond Team
Helpful customer service
Deposited recently and managed to get a big win. I have had to send in id but customer services have been great. They have been keeping me updated on my withdrawal process. I hope to receive my winnings soon but overall great great site and would highly recommend 👌
19 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Andria. Thanks so much for the lovely review! 😊 We're thrilled to hear about your big win and that our team has been helpful. Fingers crossed your winnings reach you very soon — and thanks for recommending us! 🙌
Best regards,
Bingo Diamond
5* A Class quality
The help adviser are amazing help the games a great and fun to play with and if your stuck the helper have always have something that they can resolve no matter what the problem is. Good game and winning doesn't seem so difficult playing diamond bingo so fun so come and play you'll have fun just like I am. Xx
17 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Melissa,
What a lovely review — thank you! We're so glad you're enjoying the games and that our support team is hitting the mark. Diamond Bingo really is a gem, and it’s fantastic to hear you're having such fun. Here’s to more wins and good times ahead!
Regards,
The Bingo Diamond Team
Amanda very very helpful made my day…
Amanda very very helpful made my day thankyou so much such a lovely heloful person
17 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Zoe,
Thank you for your kind words! We're so happy to hear Amanda made your day — she truly is a gem. We’ll be sure to pass this along to her!
Regards,
The Bingo Diamond Team
Emil was absolutely fantastic today…
Emil was absolutely fantastic today assisting me with an issue, he was extremely prompt and resolved my issue in no time.
Thanks so much Emil, amazing site, love bingodiamond couldn’t recommend enough x
16 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Kelly,
Thank you for the wonderful feedback! We're so glad Emil was able to help quickly and make your day a little brighter. We're thrilled you're loving Bingo Diamond — your recommendation means the world to us! 💎 x
Regards,
The Bingo Diamond Team
Lovely professional lady
Savannah was amazing in helping with my query ☺️
15 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Donna,
Thank you for your lovely feedback! We're so glad Savannah was able to assist you. She truly is amazing!
Regards,
The Bingo Diamond Team
Waiting on my withdrawal have had to…
Waiting on my withdrawal have had to send id which i did waited 24 hours to be told I needed to send some id again as I got told to send it wrong have now sent thet and have been told it is verified and my withdrawal will be sent to me by tomorrow afternoon so still got to wait another 24 hours so from start to finish I asked for my withdrawal 9 days ago still waiting. 10/05/25 I have now had my winnings just took so long to get them .
9 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Jo. Thanks for the update and for your patience throughout the process. We're really glad to hear you’ve received your winnings, though we're sorry it took longer than expected. We'll keep working to make things smoother in the future!
Best regards,
Bingo Diamond
I spoke to a lady name Amanda and she…
I spoke to a lady name Amanda and she was so helpful with my questions
4 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Maria,
Amanda to the rescue! 🦸♀️ We’re so glad she could help — thanks for taking the time to share your experience!
Regards,
The Bingo Diamond Team
Have stolen thousands of pounds from me…
Have stolen thousands of pounds from me and my girlfriend because we played the same bingo games and they claim that we have broken their terms doing so.
Absolutely criminal that they think they can steal our money for simply playing together.
2 May 2025
Unprompted review
Reply from Bingo Diamond
Hi QB, we're really sorry to hear how upset you are. We understand this situation is frustrating. Our team follows strict terms and conditions, but we’d be happy to review your case again if you reach out to our support team. Your feedback is important to us, and we want to make sure you feel heard.
Regards,
Bingo Diamond
Reply from Bingo Diamond
Hi Julita,
Friendly and fast — our favorite combo! 😊 Thanks for the thumbs-up!
Regards,
The Bingo Diamond Team
I have spent over £2400 in the last 3…
I have spent over £2400 in the last 3 months on this site and only had a bout £350 in returns also withdrawls take more than 24 hrs
1 May 2025
Unprompted review
Reply from Bingo Diamond
Hi Jayne, thanks for your feedback. We're sorry to hear about your experience — we know it can be frustrating. We’ll share your comments with the team, and if you’d like us to look into anything specific, feel free to reach out to our support team anytime.
Jus want to say a massive thank you to…
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited me with 100 free spins on fishin pots of gold, I only won £4 odd but hey ho,
Thank you Amanda your help with really appreciated 👍👍👍
26 April 2025
Unprompted review
Reply from Bingo Diamond
Hi Karen,
Amanda to the rescue! 🎣 Even if the pot of gold was a little light, we're glad she could reel in those free spins for you. Thank you so much for your lovely feedback!
Regards,
The Bingo Diamond Team
I really like this site
I really like this site. Games are good and have a good return however the withdrawal takes a while. Other sites I have played pay out with in the hour or at least the same day.
The guys on the chat are very helpful with speaking to Paul and Gael. They answered questions with no issues.
Overall a great experience
Edit. 48 hours later and my withdrawl is still pending.
12 April 2025
Unprompted review
Reply from Bingo Diamond
Hi Laura,
Thanks so much for your kind words—we're really glad to hear you're enjoying the games and had a positive experience with Paul and Gael, we'll be sure to pass on the praise! 😊
We’re sorry to hear about the delay with your withdrawal. While we aim to process them as quickly as possible, sometimes it can take a little longer depending on the payment method or checks required. If it’s still pending, please feel free to reach out to our Live Chat team so we can take a closer look for you. Thanks again for your feedback!
Best,
Bingo Diamond
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