Billing Finance Reviews 

2,919
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the simple, stress-free process from start to finish. Many commend the professional and helpful staff, who are described as kind and patient, providing clear explanations. People appreciate the seamless user experience, with quick processes and transparent communication making finance easy and convenient. However, some customers noted issues with customer service, experiencing a lack of support, unsatisfactory answers, and unhelpful staff. A few others found payment terms problematic, citing non-competitive APRs, unexpected charges, or very short repayment periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick and efficient processes,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with some reporting swift finance processing and quick payouts to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as swift, straightforward, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,919)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really like the customer services is…

I really like the customer services is so excellent and perfect. Kindly recommend anyone looking for car finance billing finace is good to offer you and brilliant deals

18 April 2025
Billing Finance logo

Reply from Billing Finance

Hi Naina, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 4 out of 5 stars

Supportive

The patience and support received throughout the process were exceptional.

25 April 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Good job…

Thanks to this company I got a good offer without paying a deposit. And I also found a car that I was interested in. Thank you for the help, I recommend

23 April 2025
Billing Finance logo

Reply from Billing Finance

Hi Khrystyna , thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Excellent service

Excellent service

18 April 2025
Billing Finance logo

Reply from Billing Finance

We're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing.

Rated 5 out of 5 stars

Excellent service

Excellent service

17 April 2025
Billing Finance logo

Reply from Billing Finance

Hi Michael, we are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

Awesome

What more can I say... You guys are just amazing. I got the car that ive always wanted with affordable monthly payments and my credit score isn't the best. Thank you so much

12 April 2025
Unprompted review
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Reply from Billing Finance

Hi Alex, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Good service

16 April 2025
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Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

They were on the ball

They were on the ball, so easy to deal with and super fast and efficient. Thank you for everything

16 April 2025
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Reply from Billing Finance

We are really pleased to hear of your positive experience with Billing Finance. As a company that puts people and customer service first, this is music to our ears! Enjoy your vehicle.

Rated 5 out of 5 stars

Please note The car is bothering us at the moment

The car is bothering us at the moment. He showed an engine on the dashboard and I don't know what it means. And the car is under warranty.

9 April 2025
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Reply from Billing Finance

We are sorry to hear that you are experiencing issues with the vehicle. Please reach out to discuss this on 01604 402204 at your earliest convenience so that we can investigate this further.

Rated 5 out of 5 stars

Good easy process

Good easy process. Customer service team helpful during the whole process. Thanks again

16 April 2025
Billing Finance logo

Reply from Billing Finance

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Too great the people was very nice and…

Too great the people was very nice and helpful

28 March 2025
Billing Finance logo

Reply from Billing Finance

It is great to hear that you are so satisfied with the treatment you received from Billing Finance. As a family-run business that puts people first, this really does mean a lot. Thank you and enjoy your vehicle.

Rated 5 out of 5 stars

Edwin was fantastic did everything for…

Edwin was fantastic did everything for me all the legwork couldn't of asked for more

3 April 2025
Unprompted review
Billing Finance logo

Reply from Billing Finance

We are so pleased to hear about how your experience with Billing Finance and Edwin was. We’ll pass along the kind words.

Rated 4 out of 5 stars

All my request was dealt with nicely

All my request was dealt with nicely. Sam did a great job to convince me to get the car.

26 March 2025
Billing Finance logo

Reply from Billing Finance

Thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Very helpfull and fast

Very helpfull and fast

28 March 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Excellent service and very quick

Excellent service and very quick

14 March 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for your feedback. We are so happy to hear your kind words and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Great experience so far.

Really happy with the service and support throughout this process. Would highly recommend to anyone who is wanting to finance a car. Thank you ever so much.

18 March 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 3 out of 5 stars

No communication…

This is the first time i have heard from you since I signed my documents online...

24 March 2025
Billing Finance logo

Reply from Billing Finance

We are sorry that your experience at Billing Finance didn’t quite match your expectations. We would love to know more, so that we can deliver a better experience next time. Please contact us directly at 01604 402204.

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