Biketart Reviews 

The wheel what i bought is brilliant but the delivery time was too long(2weeks)
And i bought something else what i sent back coz wasn’t right and i still waiting for my refund over a month now

I called Biketart in a panic as had been let down by another company. Andrew was absolutely brilliant and although didnt have what I was looking for at the time he called me back when he said he would and helped me source from elsewhere. Whilst I wasnt able to buy with them on this occasion I will most definitely be ordering from them in the future

Yet another brilliant order
Good prices and super fast delivery
Ordered Friday arrived Saturday
Many thanks

(Wish others gave this type of service)

So now this is week three and still not received my item they also told me they will give me a refund and still send out the item and I haven’t had my refund or the item

Had a great customer service experience with a chap called Andrew.
I changed my mind about my order and he was able to give great advice about other components which would suit my needs. He amended my order and order is being shipped out. Made it so simply.
Great job

Ok much as it pains me to give any business a less than favourable review….but!
My order arrived just over a week ago after some issues with a broken fork and the dropper post, all sorted by Michael.

Unboxed and set up as normal.
I didn’t even make it out of the drive. Firstly there was a score on the paintwork, then the dropper post jammed all the way up, making the bike impossible to ride.
I duly contacted Micheal, Biketart support and John with pictures as requested of the issues above. Then well…..nothing!

Now over a week later with requests from myself to return the Merida one sixty 6000 for a refund and still silence.

I’m rather annoyed at a 3k bike and box stuck in the hallway !

I'm still waiting on an order update after ten days which has been the norm with my previous orders.
Other companies have these delivered to you well within a week (Max)
Time to buy elsewhere from now on.
Absolutely crap service.

Wheel delivered to Glasgow in two days ....great price and service Thank you ,John

This was my first time ordering from you and I'm really impressed. I placed my order on 10/08 and received it on 13/08. The whole process was smooth and hassle-free, and the product was exactly as described. I'm a satisfied customer.

Excellent service. Bought a Helmet which was great value & cheapest across 20+ websites. Arrived swiftly & tracked via RoyalMail. Recommended!

Great bike shop, knowledgeable staff and always happy to help. Good rides from the shop as well! Biketart will always be my go to bike shop.

Absolutely no customer service, if you order from them and something goes wrong, your screwed, they don’t answer the phones and their emails are unreadable

After one week waiting for shipping they cancelled my order! They should send stock next working day ! Useless customer service!

Placed a order ( Claim to be in stock) and days later no parts .
No response from emails /chat / or phone .
Would not recommend!!!!!!!

I do not recommend. No information about the shipment. After a week, they cannot explain why they have not sent the parcel yet. They sell something they don't have in stock. I will never use it again

Bike is not fit for purpose, parts missing and the front wheel is now stuck and doesn’t move. I was advised to take it to a bike shop, it’s a brand new bike, why on earth would it need to be fixed? And as cycling is my mode of transportation I have to pay for this bike to taken to the local bike shop and then pay for repairs.

Very unhelpful customer service and a bike that is now unmovable sat in my house doing nothing. I’m expected to pay over a thousand pounds for this?

Not good enough guys, still waiting on a response for your customer care team…

Claimed to have items in stock they didn't. Delivery time went from a couple of days to 3 weeks after placing the order.

Second order in a row where dispatch is over two days.

Ordered Wednseday morning still not dispatched by Friday

Poor service.
Sent me a different item as advertised on their website. I sent it back over a week ago and still not received a refund or email confirming they received it, which is a bit different to the 1-2 working days they promise to issue a refund.

Shocking service. 2 weeks and still no parts. Told delivery on Monday then Thursday and nothing. I will use a company that is reliable who can get the job done.