Bigw Reviews 

I ordered 6 Vitapet duck treat packets for my dogs on Black Friday. Priced at $10.20 each, normal price $17! I paid $61.20 off my Visa card. Two days later I get an email notifying me that Big W refused my order and is refunding the $61.20, without giving a proper reason as to why this transaction was declined. After not being able to get them in 2 Big W stores, I couldn't even get them online -- and Sunshine Plaza had 24 packets showing in stock! Good reason to avoid Big W from now on!

I recently ordered 2 Replica perfumes on Big W marketplace before I read the reviews. My order was delivered to a post office nowhere near where I live and I had paid for postage to my home address. The customer service I received to track down my perfume was fantastic - the person (Mary) that I dealt with kept me updated every couples of day. I received my perfumes a couple of weeks after due date but their customer support great. I would have no hesitation in ordering again.

Big w has separate payment areas and if u want to pay all shop products with a staff discount, u can not pay unless u pay in the department area u shop in. Which means no staff discount at all departments. Only the department u use it in. Pathetic. What ever happened to communication or saved transactions or perhaps product escorts to the area of payment. This is not good enough and it's not right. Let alone the customers who have one item in a little cosmetic area and u have to pay ur whole trolley load in the cosmetic department. Customers have to wait and staff can not get a full product discount from throughout store. Ripped.

I bought a contempt pedestal fan it arrived yesterday.
It was packaged and mailed out without the blades safety screw, so quality control was a failure.
The box arrived undamaged so it is not the issue. I tried to email them it bounced back I went on their useless chat bot Dot who dragged me around the system. Then Christopher says I need to take it back to the store with a receipt. When I say I cannot it's 1.5 hours away. He says he needs photo's it is new less than 24 hours old, I still have the packaging. But my phone camera doesn't work so he says can't help? Well I had a stroke in June can't drive, own a basic phone camera not working and live 1 1/2 hours from the nearest Big W. I bought this is good faith fuel costs are, my exhausted wife cares for me and works all week. When she is home she doesn't want a 3 hour return trip to return brand new items?? So if it is going back and it is going to cost us so much in time and fuel I am going to complain all over the net!!!!! I bought it in good faith, they"ve had my money for over a week and I got 5 star rated rubbish!

One hour after ordering a small camping fridge, we realised we ordered the wrong one and we tried to cancel it.
For 3 days we left messages, put up with brainless chat bots and sent more messages but there was no response.
When they transferred me to a human, it wasn't a real person and the big W bot, three times, said I had timed out after 15 mins.

The item we bought by mistake didn't have to leave the factory, if there had been a feedback facility or phone service.
Big W marketing cost us $100 to post back the item. This is to warn other potential shoppers that big W marketing gets zero out of 10 for accessibility and customer service.
Regards
John
Brisbane

Bought Cornflower Micellar Water online Big W advertised for blackhead removal. Used for a couple of day and seeing good results already.

Your adds "all is calm" should have screaming girl MOM remove. Whenever I see it , I have to change channel quickly.

The item that I ordered was didn’t do what it was meant to do. Sending it back was a pain in the arse. It cost me money. I originally thought I was buying from big W.

I was at the Kwinana store to buy some work pants. Only to be told that changing rooms have been permanantly shut down. Only way to check fitting is to buy them, go to the mall toilets, try them on, get refund, repeat with other styles/sizes. Then repeat the process😡
I was not in a position to make purchase & try them on at home, them come back to refund. nor do I have the time.
I understand this was head office desicion

Only giving one star as I can't give zero. My daughter purchased her first lounge on Big W Market place, paid over $400 for delivery to ACT. Delivery people refuse to carry lounge into apartment, not even to the foyer so will leave lounge out the front for a 50kg young girl to carry despite exorbitant delivery fee. There is nothing stating this on the Big W website and after conversations /emails with them, they said it's on the lounge company and basically you need to find them online and read their policy. Never purchase from them, the most ridiculous, incompetent company I've dealt with. So upset with how they have ripped my daughter off and treated her.

purchased an outdoor setting from big W
Because it was big W I felt confident and trusted the brand
Did I know that the words marketplace after big W mean it’s not their brand
As a first time purchaser, I was unaware of this
In the meantime, lots of haters on Facebook have whipped up a frenzy over me being so ignorant as to not know this
Well, I didn’t and having given them explicit instructions on how to deliver it they use couriers please
Half of the delivery arrived three days earlier than expected except they left it at a reception place
when I start searching for the parcel which I’ve been notified by email has been delivered it takes three days to find it
Then I have to move it from reception about 500 steps to my apartment . Just not good enough.
Then on opening the parcels and checking that all the pieces of this flat pack are there there are screws washers and bolts missing
So off to Bunnings to buy the appropriate hopefully ones needed an extra expense a 34 km trip why?
The receptionist at BW is exceptionally helpful and tries her best to remedy the situation
This is not the big W. I thought I was trusting to buy an expensive outdoor setting from.

Purchased an outdoor bar table and chairs. The quality was appalling . None of the screws lined up and there was a bow in the middle of the table. I was aware I was buying a cheap product but nothing could compare to how bad this was!

Big W and it's 3rd Party sellers are the worst possible service. Big W sellers items for them but when it comes to warranty Big W just hand balls it to the 3rd party and the 3rd party just ignores you. Because the 3rd Party is a someone selling items from their garage! You are better off buying from eBay .

First time ordering from Market place. My order has not arrived. Tracking app is useless, ( Your order will ship soon ). If I have to buy a product online I will be shopping elsewhere.

I spend afternoon choosing items on BigW website, after i payed for those items. Day after i received cancellation of order without any explanation. Today i spend morning for communication with stuff named Cassandra. She not given any explanations, only those respectfulness and humiliation phrases type "... Due to our privacy policy, I was not given the reason for the cancellation, I was just advised the information provided above...' to hind details of unprofessional and discriminating actions of BigW with their customers.
Finally no products, about 1600$ blocked somewhere and BigW dont care about that.
Now i need to spend again time to investigate where is my money and what is going on. BigW dont care about customers and hiding their problems of bad organisation, incompetent stuff and cultivating scam.
Horrible experience, very disappointed and will not suggest for others to have business with BigW.
no stars at all - 0 - zero - Big ZERO

If there was such a thing as a negative 5 stars I would be giving it right now. Do not buy from Big W Market place and I don’t know why Big W would lend its brand to this. It’s an absolute scam. Bought a pair of trainers that after the first use, sole detached. On trying to get a refund was told it was misuse and no refund applicable - how does you misuse by using running shoes on a treadmill? Trying to get service and a resolution is a nightmare-don’t do it.

This was my worst experience of customer service ever and I'm 80yrs old! I ordered a flat pack wardrobe unit on the 4th Oct and it was not delivered by 11th Oct, so I cancelled the order. Then the fun started, the supplier ignored my request to cancel and offered an $8 credit to wait! I actually had to message and insist on the cancellation 4 times before they then said they couldn't stop the delivery and I would have to return the parcels (a heavy wardrobe unit) before they could process a refund. On the 20th the parcels arrived, and now I'm expecting more trouble trying to return. I will never use Big W Marketplace again; they have no quality controls or interest in their suppliers' bad performance.

If they had a zero button I’d push that I will never purchase an online product from big W market ever again, talk about give me the run around, their quick to take your money but you have to wait a certain amount of working days to get a refund what a load of BS, go to Kmart I say

BE AWARE OF THIS COMPANY AUSWAY! THEY ARE LIAR AND NO DELIVERY AFTER I PLACED ONLINE ORDER.
I’d happy if I could rate a no star. I bought a puppy playpen from BigW marketplace seller Ausway. I placed an order on 6th October and received a email of Aramex tracking but when I clicked on the tracking link for many days it only shows the parcel has been prepared and I can’t track where my parcel is. It should be arrived on this Thursday. I emailed Ausway about this issue and they replied with I have to wait 3-5 business days for them to investigate the case. So I have to wait and delay my receive after 17th of October. I can tell their products definitely coming from China but instead of in stock locally. And they also charged almost $50 for the postage fees. I won’t buy online on BigW marketplace anymore and this is disgusting cause you can’t call them or find their warehouse. We as consumer we don’t have any guarantee for ourselves.

Staff is very badly poor at Big w merrylands. especially the lady at Tech section was so unprofessional at Merrylands Big W