Big Clean Switch Reviews 

Although they are not currently dealing with domestic energy supply, Jaymee was very helpful with advising on current market trends and resources to help with my energy bill.

They used unqualified Staff to install my System and tried fixing the system after instalation with unqualified Electrical Person.
In the end I had to go to the Manufacturer of the Equipment toresolve my concerns.
Clean Switch Customer Service is also the most unprofessional I have ever had the pleasure of dealing with.
The Sales man if i can call him that will promise you a great System and great back up service, but from my experience it has not been the case.
Be warned before putting your faith in this Company.

and there

The online chat was very informative and answered the query I was making. I did not realise that the annual consumption figures from my most recent bill would not be correct.

Jon at Big Clean Switch was extremely helpful and looked up advice from Ofgem and CAB. He was able to answer all my questions following our energy company ceasing to trade.

It was a pleasant experience to phone up Big Clean Switch and hear a human voice immediately! Questions were answered clearly. Information given was helpful. We were able to make a decision regarding switching to our green energy provider. Thank you!

I rang Big Clean Switch on 14th September 2021 for advice on moving to a greener provider. Bev Starr dealt with the call. She arranged the switch to a new provider and a new boiler home care provider on my behalf. The next stage in the transfers was explained clearly, for me to complete.
I also told her of my problems with making telephone contact with British Gas or receiving an acceptable service this year. On my behalf, after a wait of an hour, Bev managed to communicate with someone using a messaging service to try and sort out the unfinished issues with British Gas. I appreciated her patience and support.
Thank you very much to the Big Switch in your support in the transfer and in trying to resolve issues with British Gas.

Excellent advice and rapid response. Also provided me with a transcript of our online chat. Highly recommended.

I wish all customer service advisors were as clear, concise, informative, and helpful as Bev, she was just a delightful person to deal with, such a contrast to some that I have experienced over the years.
Star by name, star by nature ⭐️

Bev was very helpful, easy to talk to and very good at her job. She helped me to understand a few things that confused me before and she put my mind at rest. After 6 years I have made the switch to a new company who are now saving me money, thank you Big Clean Switch!

Jon is really knowledgeable which does not always happen when you speak to someone but he's got much more than that, and this is his willingness to help.

I assisted one webinar and he was extremely helpful and knowledgeable.

Customer Service Agent - Bev Starr 🤩🤩
Bev truly was an absolute star!!!!!

I wanted to change companies and also to direct debit as I have pay as you go meters..

Bev explained my options and after several call backs from her as I was having problems getting the correct information from my supplier.
She changed companies for me and I am now in the process of the change over which so far a gone very smoothly.

Bev was very knowledgeable and has excellent customer service skills!!! Friendly/helpful/great at explaining all the information.

Thank you very much Bev..
From Kim Aberdeen

All my questions were answered satisfactory. Waiting time to chat to an actual human was very short.

I would have given no stars if I could but I have been informed by People's Energy that my account was switched from Ovo to them by a Big Clean Switch. They are claiming that I authorised the switch which is blatantly untrue as I had never even heard of them until I had the pleasure of a live chat which resolved nothing with People's Energy!
This switch, without any notification from the company has resulted in a 'dispute' about my meter readings. This resulted in me being unable to submit my correct meter readings to People's Energy as they are 'too low' compared to the Data Collection readings that they have been supplied with.
The advice given to me by People's Energy, was that I should waste more of my time by contacting both Ovo and a Big Clean Switch (by Googling their contact details!) while they continue to send out over estimated bills.!
And don't even get me started on the £500 direct debit that ESB instead of the agreed 342...

Starr by name, Starr by nature, with competence, courtesy & patience, dealing with me, a retired lady of mature years, who finds anything like changing my energy supplier a daunting task. Bev did it all for me. Ten out ten. Thank you so much.👍✔️ There should be more like her.

super speedy online help, Jon was able to direct me to to my annual energy usage figures and even suggestedwhere to look on my bill! who knew! V happy and would reccommend.

Jon was very helpful with excellent advice about a complicated situation.

Bev helped me. She was incredible, first impressions really matter and she wowed me with her professionalism, speed and knowledge. She even made this often stressful experience fun and light. Normally the 'eco-friendly' route is more costly in time, effort and money but Bev made it simple. She made me feel seen and heard and not a number in a spreadsheet.

After a few months of heartache from my electricity supplier EON I remembered the IKEA Go Green advert and checked it out. In short, I reached Bev at Big Clean Switch who exemplified the best in customer service and followed through on guiding me to a new and greener provider OS. I am confident that all who turn to Big Clean Switch for help will equally enjoy the professional and courteous services of Big Clean Switch. A truly pleasant and refreshingly positive experience.