BIG BATHROOM SHOP Reviews 

We are not located in the UK, so it all done via email and I always find the team responsive and very helpful. One of the reasons we keep coming back.

Lisa was very good and helped me apply the trade discount which hadn't been automatically applied to the loft company's account. Sorted the issue in minutes. Thank you!

Apart from quality products, their customer service is on another level, prompt response and resolve the issues you may have as swiftly as possible with %100 satisfaction and big thanks to Karen who have helped me twice over a very large order for my bathroom fixtures.

Ellie in customer services was extremely helpful and quick at coming back to me - small issue resolved swiftly thank you

Have used them for around 6 years now. Always excellent customer service. No hassle returns and swap outs.

Went over and above to sort an issue we had with a product, over a year after purchase! Could not recomend highly enough!

Great service, thanks Jack!

I found the service extremely good and Ellie was so helpful. I would recommend this company to anyone.

Pretty good service, fast delivery good delivery people but make sure you check the delivery ordered 2 tubes of silicone with our screan, unfortunately one of them had the end cap pushed obviously had been packed like that as no silicone in the sealed bag so had to go out and buy another one to finish the job

From ordering to delivering communication was really good. Orders a higher toilet for my mother and another for her to use at our house. Very please with fast delivery time and product is good. It will be a great help for my mother.

Products seem good thus far.
My goods were ordered, by me, for two weeks in advance and I was charged a stock holding fee £30 pounds or so, which I felt was harsh.
Delivery was apparently unavailable on Sundays/ Mondays per schedule. However the delivery guy said they did actually deliver on these days. Also kerbside delivery meant that the large pallet was parked between cars in the road so my wife and I had to unpack very heavy packages to make them safe indoors
We are both mid seventies. It wasn't easy!!!!!
This is mentioned in the blurb but it's easily missed.

Good quality and well packaged
Courier very helpful
Kept informed and up to date
Prompt Delivery

Very friendly and supportive customer service. They got to route cause of the issue and helped get the right item ordered.

Lisa was really helpful with a query we had on an issue we were experiencing from an item recently purchased, she gave sound advice & was helpful and quick to respond, which rectiified the issued. Thank you Lisa

I rarely receive such great and straightforward service. Thank you for being the one company during a bathroom rebuild that's not added extra stress

Prompt service and delivery

Ordered a bath that was delivered with a slight fault. Decided that I didnt want a replacement bath and the company sorted out the return and refund. Excellent service throughout and I would definitely buy from them again.
Phone service spot on as well

Really impressed. Major retailers are selling hot tubs and messing customers around with delivery. Based on advice from a hot tub Facebook group I avoided them and went with big bathroom shop. I paid for next day delivery and it came as expected, very very quickly, updated delivery info and zero stress. Wouldn’t hesitate to order again!

Delivery etc was good, the product is not particularly good, looks good but not very rigid and rollers grind not good quality

Ordering and delivery fine but the product itself was not very good.
Considering it was a comfort height toilet the seat was extremely poor quality and has had to be replaced with something someone can actually sit on safely.
The wrong pan fixing kit was sent so i had to go purchase the correct one and the flush valve was again poor quality and difficult to setup and get working, i imagine this will need changing as well