Betway Reviews 

18,508
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 876 reviews, most reviewers were let down by their experience overall. Many customers reported significant difficulties with withdrawals, experiencing errors, long delays, and often not receiving their funds as expected. Reviewers frequently encountered unresponsive and unhelpful customer service, marked by long wait times, automated responses, and challenges in reaching live agents. Users also faced issues with account verification and unexpected locks after depositing, preventing access to their money. The website itself was often described as problematic, with some finding it difficult to use, and promotions frequently went unhonored. These widespread issues led to a significant lack of trust and frustration, with many feeling their funds were held or communication was non-existent.

What people talk about most

Payment

Reviewers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent, frustrating,... See more

Website

Customers consistently express strong dissatisfaction with the website, frequently describing it as "very... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting significant delays and a lack of... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays in receiving... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was trying to withdraw £30 through apply pay but it’s showing the error and not going through. I tried drifferent method to withdraw the money but still showing the same erroe and asked to use the s... See more

Company replied

Rated 1 out of 5 stars

Ridiculously bad customer service. Account was locked before the World Cup started, haven't been able to access throughout the whole tournament, funds are sitting in there doing nothing. Live Chat is... See more

Company replied

Rated 1 out of 5 stars

Deposited £10. Won my first bet. Account then got locked. I have uploaded all required document and ID multiple times. Customer service chat takes over half an hour to even get a response and they pur... See more

Company replied

Rated 1 out of 5 stars

I’ve been trying for 3 days to withdraw my winnings of £54. I received an email to say my method of deposit can’t be used for withdrawal (Apple Pay). The email says to update withdrawal banking detai... See more

Company replied


Company details

  1. Betting Agency
  2. Casino

Information provided by various external sources

Betway is a world-class online Sportsbook and Casino, which aims to share the thrill and bring customers closer to the action. Our customer-centric philosophy means we offer 24/7 customer support, tailor made for each customer. We operate across a number of regulated markets—holding licenses in the UK, Malta, Germany, Sweden, Spain, Italy, Ireland and Belgium. For any Betway account queries, please visit https://help.betway.com/


Contact info

1.3

Bad

TrustScore 1.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.3

All reviews

(18,508)

979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received the welcoming bonus!

Did what has been asked for the welcoming offer but never got the free bets. Could not even find the contact for help!!!!!
What's the point?

20 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi there,

For support with your account or any inquiries, please reach out to our Live Chat Team at help.betway.com/v1/en-gb

At the bottom right, you’ll see a black-and-white chat icon to interact with a bot. When chatting with the bot, it will offer you several options to choose from — please select the ones that best match your issue. If the option to speak with an agent doesn’t appear immediately, continue interacting with the bot until it connects you to an agent.

Regards,
The Betway team

Rated 1 out of 5 stars

STAY CLEAR

STAY CLEAR! SCAM ARTIST
SIGNED UP AND DEPOSITED, SECOND I DID MY ACCOUNT WAS LOCKED AND NO CUSTOMER SERVICE AVAILABLE TO REQUEST ANY ACTION. NO WAY OF LOGGING BACK IN OR ANYTHING TO DO

8 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi Scott,

For support with your account or any inquiries, please reach out to our Live Chat Team at help.betway.com/v1/en-gb

At the bottom right, you’ll see a black-and-white chat icon to interact with a bot. When chatting with the bot, it will offer you several options to choose from—please select the ones that best match your issue. If the option to speak with an agent doesn’t appear immediately, continue interacting with the bot until it connects you to an agent.

Regards,
The Betway team

Rated 1 out of 5 stars

This company needs investigating

This company needs investigating. Ive officially closed my account after months of deposits and 2, £10 withdrawals. It simply does not pay out. When you get onto a bonus on game youve spent a good £20 on, you get back £2.43. Theres no RTG displayed on the games, theres no volatility displayed, it doesnt tell you the games features unless you start to play the game. In 5 months ive deposited a total of £265 on bet365, ive withdrawn over £2000 from bet365 in those 5 months. Mr Q i have spent a total £140 and withdrawn £120 (thats fine, thats standard gambling and rtg) in those 5 months. on betmgm ive deposited a total of £300 and withdrawn £400+

This site ive deposited over £250 and withdrawn £20.

Thats embarrassing. They need investigating. Never experienced such massive losses from one sites slots in 25 years of gambling. STAY AWAY.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Only just opened account tried to log…

Only just opened account tried to log back in and account is locked saying i have a self exlusion and i have not put anything in place i have not appleid for any break and cant access account the live chat is useless just kept saying there where busy joke of a site

19 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi Stephen,

For support with your account or any inquiries, please reach out to our Live Chat Team at help.betway.com/v1/en-gb

At the bottom right, you’ll see a black-and-white chat icon to interact with a bot. When chatting with the bot, it will offer you several options to choose from—please select the ones that best match your issue. If the option to speak with an agent doesn’t appear immediately, continue interacting with the bot until it connects you to an agent.

Regards,
The Betway team

Rated 1 out of 5 stars

first for the app and withdrew £19 went…

first for the app and withdrew £19 went to my bank fine then tried withdraw £100 and my bank has declined it due to withdraw payment method even though the payment method is the same as it was when i withdrew £19 then tried to withdraw £5 again has also been declined so they keep taking my money such a terrible app they are not even trying to help me fix the problem

18 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi Jay,

We would like the opportunity to look into this for you.

Please follow this link: help.betway.com/v1/en-gb to reach our Support Team.

At the bottom right, you’ll see a black-and-white chat icon to interact with a bot. When chatting with the bot, it will offer you several options to choose from—please select the ones that best match your issue. If the option to speak with an agent doesn’t appear immediately, continue interacting with the bot until it connects you to an agent.

Regards,
The Betway Team

Rated 1 out of 5 stars

Save yourself some money and time

Save yourself some money and time, one of the worst I've dealt with. Used for about 3 months all ok, actually quite liked the website. Made a few deposits and withdraws all ok. However then had an issue with a simple withdraw, and it took weeks to resolve. Very hard if not impossible to speak to someone, it's all AI or an agent that can't do anything. I would avoid at all costs.
As people can see another example of pointless communication from betway.

19 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi John,

We’ll contact you as soon as we’re done reviewing your account.

In the meantime, if you would like to get in touch with our Support Team, please follow this link: help.betway.com/v1/en-gb

Regards,
The Betway Team

Rated 5 out of 5 stars

good but bad support

Had some issues with withdrawal but it was solved within 72 hours. Got my win of NZD 900 on my card. It's a bit difficult to reach their support but I made good money

18 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi there,

We’ll contact you as soon as we’re done reviewing your account.

If you would like to get in touch with our Support Team, please follow this link: help.betway.com

Regards,
The Betway team

Rated 1 out of 5 stars

Sign up promotion not honoured

I signed up with an offer of betting £10 and getting £40 in free bets. I bet £10 and followed the requirements. The bet has settled and I’ve not received my free bets. Either false advertisement or deceitful.

17 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi Matthew,

We have unfortunately not received a response to our private message. We have been unable to locate your account to assist with your query.

If you would like to get in touch with our Support Team, please follow this link: help.betway.com/v1/en-gb

Regards,
The Betway team

Rated 1 out of 5 stars

I'd give 0 stars and should have looked…

I'd give 0 stars and should have looked here before going there and fell for the scam the new customer offer of bet £10 and get £40 in free bets made 2 deposits by debit card as stated they had no problem taking my money when on live chat after over a hour waiting was told my card is restricted and won't get the promo wasn't told why its restricted and feel scammed id dread to think if I won definitely closing this account

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Definitely a scam site.

Absolute joke of a website. Withdrawn £5 two/three days ago and the live chat says it would have been in my account next day. Out of 8 attempts of trying to get to a live agent, only 1 of them I succeeded after waiting an hour. Of which they told me it’s been escalated. Still not an update and it’s still not even began to be processed yet. Shocking customer service and I don’t even think I’m getting paid out at this rate. Not using them again or depositing my money again. Quick to take your money but super slow to respond and process your withdrawals. Just posing as a legit site but it’s a scam site. Dont bother

18 June 2026
Unprompted review
Rated 1 out of 5 stars

You cannot get a hold of anyone and…

You cannot get a hold of anyone and they updated there promotions and dont give them to you

18 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi there,

For support with your account or any inquiries, please reach out to our Live Chat Team at help.betway.com

Regards,
The Betway team

Rated 1 out of 5 stars

They have terrible customer service and…

They have terrible customer service and just straight up free rolled me, voided a rain out and then just waited settled it and took the winnings when it was replayed. I closed my account and they will never get another dollar from me.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Customer service nil

Without a doubt the worst online gambling site in the UK. Additionally, they have the audacity to insinuate it's your fault. Unbelievable, avoid at all cost.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

New customer offer

New customer offer, bet £10 receive £40 im free bets. I did this, applying with the T&C’s and never reciprocated my free bets.

Unable to contact them as it’s just automated replies (even when I emailed them).

Useless company! Would avoid them like the plague to anyone thinking of dealing with them.

17 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi Luke,

We have unfortunately not received a response to our private message. We have been unable to locate your account to assist with your query.

If you would like to get in touch with our Support Team, please follow this link: help.betway.com/v1/en-gb

Regards,
The Betway team

Rated 1 out of 5 stars

It's a scam!

It's a scam!! Simple.... First you create an acocunt with the promise of giving you free money for making a small deposit. But as soon as you bet your deposit, your account locks. Now way of getting a hold of them. if you get through, they tell you that you need to send them loads of personal documents to prove who you are!!!!! Don't do it. The best part is that they then reply to your trustpilot review and send you back their website, where there is no contact information.

17 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi there,

We have unfortunately not received a response to our private message. We have been unable to locate your account to assist with your query.

If you would like to get in touch with our Support Team, please follow this link: help.betway.com/v1/en-gb

Regards,
The Betway team

Rated 1 out of 5 stars

No free bets credited no customer service to contact

I joined for the world cup promotion where they offered £40 in free bets once you place a £10 Bet, no free bets were ever credited to my account, i’ve tried every customer service channel available, no answer no response and the number says not recognised, seems like a illegitimate company.

11 June 2026
Unprompted review
Betway logo

Reply from Betway

Hi Erdin,

Let’s look into that for you — please respond to our private message.

If you would like to get in touch with our Support Team, please follow this link: help.betway.com/v1/en-gb

Regards,
The Betway team

Rated 1 out of 5 stars

They are 100% scammers

They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.

8 June 2026
Unprompted review

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