Betway Reviews 

my story: in process of registration I have chosen SPORT bonus: "Get a Deposit Match Up to $300 + 50 Bonus Spins on Your Favorite Games".

in description you can find:
Your initial deposit match and any winnings made from your 50 Bonus Spins will be subject to wagering requirements:

10x wagering if wagered on sports bets of at least 1.75 (-133) odds
50x wagering if wagered on sports bets between 1.30 and 1.74 ( -333 and -135) odds

The Bonus Engine will view the bonus as a 50x bonus, with sports bets of at least 1.75 (-133) odds counting as 500% contribution. Resulting in the bonus only needing to be wagered 10x.

I understood it like:
if you take a risk and place bets with 1.75+ than you have to place 200 (my deposit) x 10 = 2000 cad and bonus is released.
if you play without high risk and select odds 1.35-1.74 than you have to place 200(my deposit) x 50 = 10 000 cad and your bonus is released.

I placed all my bets with odds 1.75+ for total amount 2500 cad but bonus wasn't released.!!!!!

I asked support and support sent me some rules from old bonus description: betway . com / g / en-ca / dyn / bonus
name of old bonus: Sport Welcome Offer (200$ welcome offer) where write:
- Bets at odds 1.75 or higher contribute 100% of the stake
- Bets at odds between 1.30 and 1.74 contribute 20% of the stake

buddy, it is another name of bonus!!!
in old bonus description wager was 10x!!!
in new you have 50x, but contribution should work different in depending from your odds. but it does not work.

contribution is always 100% and not depend from odds high. It means THEY PROPOUSE 50x WAGER for sport bonus!!!!!!! and it does not depend from odd which you use. 1.35, 1.75, 2.5 - does not matter. bonus engine does not work and you have to place 50x WAGER to release bonus. 50x wager - imposible to complete, so I lost my balance at the end.

DO NOT BELIEVE THEM!!! They cheat with bonus terms. They write about 10x wager but in reality you receive 50x wager. You can't finish 50x wager. so You will lose Your balance.

Would rate 0 stars if possible, I bet 10 and the horse won should receive around £40 had to then verify my account sent everything required including marriage certificate as recently married so name different and still no verification approved, it has now been 6 weeks. I have sent a complaint letter with follow up emails and not one response or acknowledgment. Absolute disgraceful, my advice don’t bet with them as in my case they don’t pay out or even acknowledge you.

Update I can see your response below that is the first thing I did and managed to speak to someone on the live chat, who after 25 mins ended my chat by saying I would just have to wait till it’s verified so no help at all

You have a problem with bonus engine. I wrote it to your support, but not sure, that he can fix it by herself.

I understand that it sounds strange from a player, but I need 5 minutes to explain everything.

I am from Canada. here is home website: betway . com / en-ca /
by registration I opted in SPORT Bonus "Get a Deposit Match Up to $300 + 50 Bonus Spins on Your Favorite Games"
I read careful bonus terms, because in some casino bonus is unreal to be completed.
In Your terms I found next positions:
Quote from Your website:
"Your initial deposit match and any winnings made from your 50 Bonus Spins will be subject to wagering requirements:

10x wagering if wagered on sports bets of at least 1.75 (-133) odds
50x wagering if wagered on sports bets between 1.30 and 1.74 ( -333 and -135) odds"

also I have found in text of terms:
Quote from Your website:
The Bonus Engine will view the bonus as a 50x bonus, with sports bets of at least 1.75 (-133) odds counting as 500% contribution. Resulting in the bonus only needing to be wagered 10x.

I understood it like:
if you bet with odd 1.35-1.74 - system recognize You bet as typical and contribute 100% of your bet amount from your wager requirements.
if you bet with odd 1.75+- system recognize You bet as high risk and contribute 500% of your bet amount from your wager requirements.
did I understand rules wrong?

if I understand rules correct, lets check my account:
my deposit was 195 cad. so my bonus requirements is:
195 * 50 = 9750 cad
correct?

lets go forward. I placed 2 bets:
390
Paraguay To Qualify
+240
You won 1326

826
Netherlands - Morocco
Yes: both Team to Score
You won 1466

if bonus engine work correct, than system should minus from my bonus requirements
390 cad * 500% = 1950 cad
and
826 cad * 500% = 4130 cad
and my bonus requirement SHOULD BE for this moment:
9750 cad - 1950 cad - 4130 cad = 3670 cad.

but... bonus engine is wrong and it calculate my progress like
390 cad * 100% = 390 cad
and
826 cad * 100% = 826 cad
and my bonus requirement IS NOW 8534 cad.

if I am wrong somewhers, please say me where.
I hope you find a power to investigate this case and create a ticket fot technical department to fix this bug.

if you want - I can give you my login to check my details

The casino is very poor, it’s very hard to receive the bonus game if you receive is extremely very low pay back , like 3£ after spending 200£! So don’t even try this one , is many others keeping you on funny time spending , this one is just robbery you!

IF YOU HAVE ANY SENSE KEEP AWAY FROM THESE SCAMMERS. THERE WORKING A CON ON YOU..IVE BEEN CAUGHT OUT ALSO..WHEN YOU PLACE A BET ..THEY LL PUT UP "IN UR BETS" PROBABLE WINNINGS OR RETURNS..BUT THEY DONT PUT UP THE PROPER AMOUNT HOPING CUSTOMERS WONT NOTICE THERE CONNING YOU. I HAD A £671 BETBUILDER UP SUN CANADA MATCH ONLY A TREBLE..MY RETURNS SHOULD HAD BEEN £1,486.70 IT HAD IN POSSIBLE RETURNS: £1,191.27 KEPT DENYING IT ..I LL GOTO IBAS LET THEM SORT IT OUT COS THESE SCAMMERS WONT EVEN EMAIL ME THE PROOF OF A SO CALLED PRICE CHANGE, THESE ARE WHEN YOU START TO WIN A LOT FROM THEM LIKE I DID ON 26TH 27TH & 28TH JUNE..THEY CRY WOLF & SCAMMED ME THEY OWE ME £295.12 COS THE LAYERS ARE SO DAM THICK THEY CAN T ADD UP A SIMPLE BET..THEY VE STILL GOT DUMMIES IN THERE MOUTHS..WHILE THEY SCAM THERE CUSTOMERS BY PUTTING UP THE WRONG "POSSIBLE RETURNS" HOPING U WONT NOTICE. THANKS BY THE WAY U JUST BEAT ME TO IT IN CLOSING MY ACCOUNT DWN..IM GONNA COME ON HERE TO SLAG OFF UR SCAMMING BOOKMAKERS EVERY MONTH UNTILL MY ISSUE HAS BEEN SORTED. *STAY AWAY OR YOU LL REGRET IT*.

Please do not play on this site it is a total scam it will take all your money with promises and returns nothing the only thing they promise is a total scam and I've had to close my account to be free of them

I've never had a problem with withdrawals before, however my latest withdrawal has not reached my bank account and it's been 5 days since it was approved for payment. The issue I have now is you cannot speak to a live agent to find out what is going on. Also, it does not show anywhere which card my payment was sent to. I have 3 payment cards on the system because there is no option to remove old cards and the payment does not always go to the card you select. The fact that at no point in the withdrawal tracker can you see where your money is going to, surely makes it easy for someone to direct funds elsewhere .
Update: I managed to get through to customer services who are insisting that the withdrawal was processed on the 26/06/2026 and would have been in my account with 12 to 24 hours, however it's been 5 days and it's not in there. I also contacted my bank and they have said they've received no payment from Betway into my account.

Singed up. Bet £10. Didn't get any free bets. If I'm not eligible for the offer don't show me it! You show a promotion , take the money then fail to keep up your end of the offer. Pathetic company of hacks

Terrible customer service can never get in contact with them and when you do it is absolutely useless.

Whatever you do, DO NOT bet on this terrible app!!
Nothing but errors when betting, no real person to speak to, continually logs you out when betting or whatever you’re trying to bet on doesn’t work.
Love trying different platforms out but BETWAY is 100% BAD

Dreadful. Deposited using Apple Pay, very easy. Won some money so did a withdrawal. Now week 3 still no money back. Managed to message them, they have no phone. They claim my bank rejected it, checked with bank not true. They then said to send passport and bank statement which I did, still
Waiting. Messaged again saying wouldn’t accept the bank statement as the first 4 digits of account number were hashed out on statement for security. Again they don’t tell you just don’t refund or say anything. So went in back got a statement to show all the details… still waiting. Plot to hold onto consumer money I feel

Site offers good games and had some good wins.

Unfortunately the withdrawal process is leaps and bounds behind ANY other site I have used. All of the withdrawals (between £15 and £200) have all been processed the same day to be fair (sometimes taking hours- compared to instant on other sites)

However I have just made my first big withdrawal 1500, and 700 and there has been instant issues. Chat tell you completely different things, they way it’s being sent has changed, the status off it has changed and actually gone backwards not forwards, and overall the whole process just takes the joy out of the win and playing at all.

I am yet to recieve my funds, and you get told yes it’s processed you should recieve it shortly, to it’s been allowed to be processed but not paid. Honestly it’s a shame because I actually like the site, but the withdrawal process just makes it not worth the hassle to play.

I make widraw 4 day ago still didnt get money on account. its also dificult to replace old payment card.
I dont recomend to use betway

done a withdrawal not a lot of money at all but still waiting for it to go into PayPal 36 hrs later unfortunately still nothing after reading the reviews I’m thinking that money has gone now. If I was you I would Avoid Avoid Avoid DONT LOSE your money STAY WITH THE ONES YOU KNOW

Withdrawal said it will be in last night and I have been waiting for over 2 days for it and I need my money off them it has took long enough and when ever I’m in the live chat it’s always the same thing

They sent me used 1voucher, I withdrew R820 1voucher around 00:15am, 2 hours later I received a message with voucher pin immediately loaded it but it already used

UP UNTIL NOW EVERYTHING HAS BEEN FIRST CLASS.ALTHOUGH YESTERDAY I PLACED TWO WAGERS ON A RACE WHICH WON BUT MY BETS HAVE NOT BEEN SETTLED YET

Delaying withdrawal account was verified when opening manually I and to upload documents and I asked live chat why have I been wait more then 20 hours plus for withdrawal to be sent they told me
My account was automatically verified which is a lie as I had to upload documents while I made the account and they try say I
Emailed them documents which is Alie as
I’ve got evidence to proof this
Why do they make a big thing about honouring a withdrawl it’s only 1k very shocked

I have NOW BEEEN WAITING 35 hours and 10 minutes FOR A 1 thousand pound withdrawal what has happened to this company they used to be a big company now run by scammer GUY PLEASE AVOID THIS PLACE LIVE chat are robots and repeat the same thing they try say 24-72 hours for a withdraw but on their site it say 1 24 hours they are making up their own rules all good reviews could be fake I will keep you updated guys please be aware

I have now been told this by live chats
“Based on the notes on your account, your withdrawal has been placed on hold pending a review by the Operations Team.
Once the review is completed there will be a status update regarding your withdrawal.”

I’ve already been waiting 37 hours already now they are delaying delaying sad to see Betway go down hill like this wouldn’t be surprised if they loose their licence soon I’ve already submitted a complaint to the gambling commission if you do not want to be paid use Betway if you want to paid I would never use this place again disgusting

Now been waiting 47 hours

Will keep updating until something is done

Now been waiting 60 hours for a withdrawal very disappointed and frustrated

Betway are struggling to honour a 1k withdrawal what an earth has happened to this place I should of saw the reviews how are they sponsored by premier league teams this is a disgrace from the football ARSENAL MANCITY CHELSEA AND Brighton Should be ashamed with them selfs

65 hours now shocking

Now 70 hours

They have now blocked my account due to safer gambling

Aahah would you believe it saying they care about my mental health yet take 70 hours to release a withdrawal

Now been waiting 113 hours keep not being told what’s going on keep going in circles no one’s helping me

They have now stolen 1000 pounds from me and refund my Depoist of 10pounds

I have sent them the bank card used which was in my name but it’s a joint account with my partner but it was in my name

I’m soo shocked they have treated me like this

could never claim my win of 100 $ i had ,very sad.i love sportbets and won a small bet when coming to cashout ,goodluck.no costumer service.check other reviews on trustpilot for sportbets and look those with 4.0 stars and above only .stay safe out there

I’ve been waiting for my withdrawal since 9 June, and today is 24 June. I’ve submitted all the required documents, but my withdrawal is still pending. My case was escalated, yet I haven’t received any meaningful update. Customer support keeps giving me the same generic response. Very disappointing experience.