They offered the best rate around - over £200 cheaper in some comparisons. Very easy booking system & efficient with confirmation & driver info. Vehicle was spotless & pick up/drop offs were prompt.... See more
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Easy process to book & make payment. I engaged with Zia who is polite and prompt with his responses. We received the drivers details 2 days before the booking and managed to communicate with him short... See more
Unpaid Invoice I am a small coach operator in Glasgow and we completed two tours for A2B by Better Fares in the summer. Payment has been completely avoided and any attempt to contact them has... See more
Total Scam! They took money in advance (1550 pounds), then no answering to the phone, no mail, no proof of being a real company, nothing. I reported this to The Action Fraud yesterday, with all proo... See more
Company replied
Company details
Written by the company
We can get you the best deal on any taxi, minibus and coach hire nationwide guaranteed. Our customers have saved an average of 80% on their transportation over
Contact info
London , United Kingdom
- www.betterfares.co.uk
3.2
Average
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent Service..
We hired a 26-seater coach from Betterfares. The mini-coach immaculate and super-comfortable. We all had a safe and enjoyable journey. Highly recommended.
13 June 2019
Unprompted review
Do not use this company they take your…
Do not use this company they take your money then don’t turn up for your taxi service you have pre paid and leave you stranded with small children late at night at Leeds-Bradford Airport .
10 June 2019
Unprompted review
Total scam company avoid!!
Total scam company avoid!!! Paid by bank transfer £140 in advance for a coach for 20 kids, they cancelled the coach 15 minutes before it was meant to serving leaving kids stranded, at midnight! No apology. They said call office and we will give you a refund. Each date they promise the money would be back in my account has come and gone. Never been given any proof that the coach was actually booked or proof of refund. Avoid avoid avoid!!!
its now 2024 and i never got a refund. this company and it's sister companies are scamming people all over the country.
11 November 2018
Unprompted review
Reply from www.betterfares.co.uk
We are sorry to hear about your experience, but we believe there has been a misunderstanding. We have no record of any booking with us under the details you've provided. Our company takes customer service very seriously, and we are committed to resolving any legitimate issues promptly.
If you believe you have made a booking with us, please reach out directly to our customer service team with the specific details of your reservation, including booking references and any communications you received. We can then investigate the matter further and address any concerns.
As it stands, we have no record of this transaction, and we kindly ask that you verify your information to ensure that the booking was indeed made with our company. If this is a case of mistaken identity, we suggest checking your payment records and confirming whether the payment was made to another company, potentially one with a similar name.
If there is any further clarification needed, please don’t hesitate to contact us.
Thank you for your understanding.
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