Your delivery driver was really nice. Called me to let me know he was on the way and eta and was happy to move the delivery into the covered carport. The only thing that would improve service would... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
Company replied
It was very easy to order &receive the standpipes. I gave 4* because I thought £9.95 postage is ridiculous. I send parcels out myself with Evri & postoffice upto 10kg in weight with 2 insurances f... See more
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Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
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Company details
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46K reviews
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Greeeeeeeeatt
12 May 2026
Reply from BetterBathrooms.com
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to reach out.
Best regards,
Ivy
Great price, great delivery.
From ordering the shower screen to delivery, We were kept informed and very pleased with all aspects of our purchase.
12 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We are thrilled to hear that you were pleased with the ordering process, communication, and delivery of your shower screen. If you ever need any more home improvement products, feel free to check out Appliances Direct for a wide range of options.
Take care!
Lee
Beautiful mirror
Beautiful mirror, backlit led, using as a dressing table mirror. Quick delivery, good quality, not up yet but know it's going to look fantastic.
12 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your experience with us! We're thrilled to hear that you're happy with the beautiful backlit LED mirror you purchased from us. It's great to know that you found the delivery quick and the quality good. We're sure it will look fantastic once it's up! If you're looking for more home improvement items, why not check out our range at Furniture123.co.uk?
Take care!
Lee
Really good customer service
Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the shower with no issue.
Great customer service. Quality of some of the product is questionable but you get what you pay for.
10 October 2025
Reply from BetterBathrooms.com
Dear Customer,
Thank you for sharing your experience with us. We are delighted to hear that our team provided helpful assistance when you were placing your order and that they promptly replaced the shower for you when the finish degraded.
We appreciate your feedback on the product quality, and we understand your perspective. If you are looking for higher-quality options, we recommend visiting Appliances Direct for a range of premium products.
Thank you for choosing us, and we hope to serve you again in the future.
Best regards,
Ivy
Absolutely shocking customer service
Absolutely shocking customer service. They sent the wrong item, yet somehow I’m the one expected to do all the work to prove their mistake. Instead of arranging a simple collection and refund, they’ve wasted my time with endless emails demanding photos, measurements, and more “evidence” that the item they sent is wrong.
The amount of hoops they expect customers to jump through is ridiculous. If your company makes a mistake, own it and fix it properly instead of treating customers like they’re trying to scam you. Completely frustrating experience from start to finish. I will never order from this company again and would strongly advise others to avoid them.
6 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Iz,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
We did speak to you regarding this and advised that the website lists the height as 2000mm, which matches the item supplied, and that slight variations in appearance or perceived size can sometimes occur due to protective packaging during transit, which does not indicate an incorrect item has been sent.
Your feedback will be reviewed internally so the relevant teams can improve how such cases are handled and communicated.
Kind Regards,
Dyann
Better bathroom staff are very helpful…
Better bathroom staff are very helpful the products are good and their prices are very mark competitive would highly recommend
10 April 2026
Unprompted review
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're delighted to hear that you found our staff helpful, our products of good quality, and our prices competitive. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Ivy
The Customer Service are shocking
The Customer Service are shocking. You should aim to resolve the issue in the timeframe you give, i reported a missing item from my delivery on the delivery day a week ago, i was told 3 working days, waited that and heard nothing, called to chase was told actually its 5 working days. Annoying but OK, waited that and heard nothing, I could not wait anymore. I’m employing people to fit things and this is holding up the next stage. I waited the week no issues but had not heard a thing. Called again and was told id get a call back. Call back with wring info and name, obviously wrong number called, caught herself up on my case and said she cant help. Expected me to wait another week (5working days) for their mistake. The original call should have been sent to her team but calls 1 and 2 did not deal with it just logged it. Courier still had not responded re, the missing item. So what? It was missing and I need it the value if the tap was 1/15 of my total order, I had spent a lot of money and am not satisfied with the service at all. They could see I had called the delivery day and waited the week at this point they should send a replacement, it is not good service.
8 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Shannon,
Thank you for your review.
Please accept our sincere apologies for the missing item from your delivery and the poor communication you experienced whilst trying to resolve this. We appreciate how frustrating it must have been.
We did speak to you regarding this and refunded your order on 09/05. The funds will clear in your account within 3-5 working days of it being processed.
We regularly review feedback such as yours internally to help highlight where improvements are needed across both our customer service and delivery processes.
Kind Regards,
Dyann
Refuse to repair faulty item
Terrible service. We received a "dead on arrival" smart toilet with an electrical fault. Despite reporting this immediately, Better Bathrooms is claiming that because it was installed, it is now a "manufacturer warranty" issue. This is a blatant attempt to avoid their statutory obligations, you can't prove an item is electrically broken without plugging it in!
We have provided videos, photos, and a report from a qualified electrician confirming the unit is dead. Despite this, they are now using delaying tactics, demanding we pay for a second electrician visit just so they can "authorise" a replacement with their supplier.
Avoid!
21 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Stephen,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from BetterBathrooms.com
Hello,
We are delighted to hear that you received your goods on time. At Better Bathrooms, we strive to provide efficient and timely delivery services to ensure customer satisfaction. If you need any more bathroom essentials, you may want to check out our range at Betterbathrooms.com for more options.
Best regards,
Lee
Great product got a bit cheaper due to…
Great product got a bit cheaper due to a damaged box but mirror was mint. Delivery fast.
5 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your feedback with us! We're glad to hear that you were pleased with the mirror you received, despite the damaged box. It's great to know that the delivery was fast and efficient. If you're looking for more home improvement items, feel free to check out our range at Furniture123.co.uk for more options.
Best regards,
Lee
Reply from BetterBathrooms.com
Hi Ruth,
Thank you for your review.
Please accept our sincere apologies for the issue with the hinges breaking so soon after fitting. We understand how disappointing this must have been.
We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
Feedback like this is reviewed internally to help us monitor product quality and identify areas where improvements may be needed.
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We're delighted to hear that your order arrived on time and well packed. If you ever need anything else for your home, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Take care!
Lee
Really disappointing experience with…
Really disappointing experience with Better Bathrooms. The night before delivery, I was told the bundle I had ordered was suddenly no longer available, after everything had already been arranged. The communication and customer service were shocking, and the whole situation caused unnecessary stress and inconvenience. Very poor organisation and not the level of service I expected at all. I wouldn’t recommend based on my experience.
7 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Alison,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Never Again
The website didn’t accept your own discount codes being advertised at time of purchase
The delivery team did not give us the 30 minute notice described in the delivery instructions
The dimensions of the item do not match those of the drawings such that I now have a 20mm gap on the installation
6 May 2026
Reply from BetterBathrooms.com
Hi Chris,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with the discount code not applying correctly, the lack of the expected delivery notice, and the discrepancy between the product dimensions and the drawings provided. We understand how frustrating this has been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Brilliant product at a great price
3 May 2026
Reply from BetterBathrooms.com
Thank you for the positive feedback! We're thrilled to hear that you found our product brilliant and at a great price. If you're in need of more fantastic deals, why not check out Appliances Direct for a wide range of appliances at great prices?
Best regards,
Lee
Very poor experience with the company…
Very poor experience with the company and will never order off them again. My order was damaged and took an unacceptable amount of calls, messages, emails to resolve. The only way I managed to resolve the issue was contacting head of customer service. Every person that I dealt with from this company, except for the head of customer service, didn't have a clue about the products. Despite having to send many images of the damaged item, they kept logging the wrong item for replacement, which they then blocked something their end on the system, which resulted in the actual correct item not being replaced in a timely manner. They really didn't have a clue. The head of customer service did end up resolving the issue but it was a very long deliberating experience to get the damaged item replaced. I personally will never order off this company again. It is very clear that they use a call centre and therefore, people who do not know about the products being sold by the company which very much so caused the issues. This being said I don't know how I could have been anymore clearer, not just when communicating with the company but moreso the images I supplied, and they still didn't get it correct regarding replacing the damaged item. Hence, why I had to go through head of customer service.
8 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Good experience from order to delivery
Website easy to navigate and order came really quick, much quicker than was stated at time of order and we are what is classed as a remote location. Item is great too ☺️
3 May 2026
Reply from BetterBathrooms.com
Hello,
We are delighted to hear that you found our website easy to navigate and that your order arrived much quicker than expected, especially considering your remote location. It's fantastic to know that you are pleased with the item you received. Should you need anything else, feel free to visit Appliances Direct (appliancesdirect.co.uk) for a wide selection of products.
Best regards,
Ivy
DO NOT BUY FROM BETTERBATHROOMS.COM
DO NOT BUY FROM BETTERBATHROOMS.COM
Their service is terrible, the worst I have ever experienced. I had to return a toilet but did not open the box at all. Every single time I send an email, they came up with a new excuse to prevent me from getting my refund. They did not even communicate with me but I had to reach out every single time. I am very frustrated, despite having another 2k order with them. I will cancel everything, I do not want to get involved with this business any further. Please take my advice and don’t buy anything from them, otherwise you will regret.
6 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Anh,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from BetterBathrooms.com
Hello,
We are thrilled to hear that you had another perfect experience with us. Thank you for choosing Better Bathrooms! If you ever need anything else, please don't hesitate to reach out.
Best regards,
Lee
Very impressed with the customer…
Very impressed with the customer service. Decided to go for a bigger shower tray and was able to swap it within a couple of days without any hassle. Good selection of products at great prices will use again.
30 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you were impressed with our customer service and that you were able to swap your shower tray hassle-free. It's great to know that you found our selection of products to be good and at great prices. We look forward to serving you again in the future.
Best regards,
Ivy
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