Your delivery driver was really nice. Called me to let me know he was on the way and eta and was happy to move the delivery into the covered carport. The only thing that would improve service would... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
Company replied
It was very easy to order &receive the standpipes. I gave 4* because I thought £9.95 postage is ridiculous. I send parcels out myself with Evri & postoffice upto 10kg in weight with 2 insurances f... See more
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Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
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Company details
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46K reviews
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Great product got a bit cheaper due to…
Great product got a bit cheaper due to a damaged box but mirror was mint. Delivery fast.
5 May 2026
Reply from BetterBathrooms.com
Thank you for sharing your feedback with us! We're glad to hear that you were pleased with the mirror you received, despite the damaged box. It's great to know that the delivery was fast and efficient. If you're looking for more home improvement items, feel free to check out our range at Furniture123.co.uk for more options.
Best regards,
Lee
Reply from BetterBathrooms.com
Hi Ruth,
Thank you for your review.
Please accept our sincere apologies for the issue with the hinges breaking so soon after fitting. We understand how disappointing this must have been.
We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
Feedback like this is reviewed internally to help us monitor product quality and identify areas where improvements may be needed.
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We're delighted to hear that your order arrived on time and well packed. If you ever need anything else for your home, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Take care!
Lee
Really disappointing experience with…
Really disappointing experience with Better Bathrooms. The night before delivery, I was told the bundle I had ordered was suddenly no longer available, after everything had already been arranged. The communication and customer service were shocking, and the whole situation caused unnecessary stress and inconvenience. Very poor organisation and not the level of service I expected at all. I wouldn’t recommend based on my experience.
7 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Alison,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Never Again
The website didn’t accept your own discount codes being advertised at time of purchase
The delivery team did not give us the 30 minute notice described in the delivery instructions
The dimensions of the item do not match those of the drawings such that I now have a 20mm gap on the installation
6 May 2026
Reply from BetterBathrooms.com
Hi Chris,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with the discount code not applying correctly, the lack of the expected delivery notice, and the discrepancy between the product dimensions and the drawings provided. We understand how frustrating this has been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Brilliant product at a great price
3 May 2026
Reply from BetterBathrooms.com
Thank you for the positive feedback! We're thrilled to hear that you found our product brilliant and at a great price. If you're in need of more fantastic deals, why not check out Appliances Direct for a wide range of appliances at great prices?
Best regards,
Lee
Very poor experience with the company…
Very poor experience with the company and will never order off them again. My order was damaged and took an unacceptable amount of calls, messages, emails to resolve. The only way I managed to resolve the issue was contacting head of customer service. Every person that I dealt with from this company, except for the head of customer service, didn't have a clue about the products. Despite having to send many images of the damaged item, they kept logging the wrong item for replacement, which they then blocked something their end on the system, which resulted in the actual correct item not being replaced in a timely manner. They really didn't have a clue. The head of customer service did end up resolving the issue but it was a very long deliberating experience to get the damaged item replaced. I personally will never order off this company again. It is very clear that they use a call centre and therefore, people who do not know about the products being sold by the company which very much so caused the issues. This being said I don't know how I could have been anymore clearer, not just when communicating with the company but moreso the images I supplied, and they still didn't get it correct regarding replacing the damaged item. Hence, why I had to go through head of customer service.
8 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Good experience from order to delivery
Website easy to navigate and order came really quick, much quicker than was stated at time of order and we are what is classed as a remote location. Item is great too ☺️
3 May 2026
Reply from BetterBathrooms.com
Hello,
We are delighted to hear that you found our website easy to navigate and that your order arrived much quicker than expected, especially considering your remote location. It's fantastic to know that you are pleased with the item you received. Should you need anything else, feel free to visit Appliances Direct (appliancesdirect.co.uk) for a wide selection of products.
Best regards,
Ivy
DO NOT BUY FROM BETTERBATHROOMS.COM
DO NOT BUY FROM BETTERBATHROOMS.COM
Their service is terrible, the worst I have ever experienced. I had to return a toilet but did not open the box at all. Every single time I send an email, they came up with a new excuse to prevent me from getting my refund. They did not even communicate with me but I had to reach out every single time. I am very frustrated, despite having another 2k order with them. I will cancel everything, I do not want to get involved with this business any further. Please take my advice and don’t buy anything from them, otherwise you will regret.
6 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Anh,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from BetterBathrooms.com
Hello,
We are thrilled to hear that you had another perfect experience with us. Thank you for choosing Better Bathrooms! If you ever need anything else, please don't hesitate to reach out.
Best regards,
Lee
Very impressed with the customer…
Very impressed with the customer service. Decided to go for a bigger shower tray and was able to swap it within a couple of days without any hassle. Good selection of products at great prices will use again.
30 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you were impressed with our customer service and that you were able to swap your shower tray hassle-free. It's great to know that you found our selection of products to be good and at great prices. We look forward to serving you again in the future.
Best regards,
Ivy
Wrong sink details still available to purchase
I purchased "ONLY OPENED - Rangemaster Oridian Single Bowl Inset Granite Kitchen Sink - Charcoal" and the incorrect sink was delivered to me on 20/4/26. It was the wrong colour.
I complained and was refunded the full amount due to Better Bathrooms being unable to confirm if or when the correct product will be in stock.
Since that time this item has the same details but now with two price reductions.... Sooooo you don't have the correct product in stock, you know have an issue with the correct product details but you can reduce the price.....???
20 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi David,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Really good quality products
Really good quality products. We bought a free standing roll top bath and saw an identical one in a local shop more than 3 times the price. All went well with delivery and we were so impressed with the quality we ordered further products for our bathroom. Delivery guys were nice too 👍
1 May 2026
Reply from BetterBathrooms.com
Hello,
Thank you for taking the time to share your experience with us! We are delighted to hear that you are pleased with the quality of the free-standing roll-top bath you purchased from us. It's fantastic to know that you found great value with us compared to local shops.
We are glad that your delivery went smoothly and that you were impressed with the product quality enough to order more items for your bathroom. Our team works hard to ensure customer satisfaction, and we're thrilled to hear that you had a positive experience with our delivery team as well.
If you're looking for more high-quality products at great prices, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a wide range of appliances to complete your home.
Thank you once again for choosing us!
Best regards,
Molly
DO NOT BUY Round Countertop Basin…
DO NOT BUY Round Countertop Basin Fluted 360mm - Oregon.
Bought X2 of these to go onto a double vanity unit. Over two months ago when running the hot tap the basin cracked. Today the same occurrence on the other basin. These basins are not fit for purpose and need recalling ASAP!!!
I’ve bought all my bathroom from better bathrooms and would urge anyone to go elsewhere nothing but issues from start to finish
3 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi,
Thank you for your review.
Please accept our sincere apologies for the issues you have experienced with both of your basins cracking during normal use, and for the frustration this has caused after purchasing multiple bathroom products from us. We understand how frustrating this experience has been from start to finish.
We have replaced the faulty item, and tracking shows that this has been delivered today, 07/05.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Don't buy from Better Bathrooms
Black 4 Hole Bath Shower Mixer Tap - Arissa
Do not buy! look very good, then surface layer of paint on one of the taps flaked away whilst cleaning.
Tap was still in warranty but refused a replacement tap or refund. They claimed it was due to my cleaning and not a fault with the surface finish.
Will not be using Better Bathrooms again!
15 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Mark,
Thank you for your review.
Please accept our sincere apologies for the issue you experienced with your tap and the disappointment with the warranty outcome. Understandably, this is frustrating.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Best Regards,
Dyann
Absolutely awful service
Absolutely awful service. Took additional payment for express next day delivery but failed to deliver or contact us that they would not be delivering. We had to pay plumbers extra money for a day wasted and everyone we spoke to pushed responsibility and were utterly useless.
2 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hello TSB,
Thank you for your review.
Please accept our sincere apologies for the failed next-day delivery and the lack of communication regarding the change to your delivery. We understand how frustrating this must have been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Quick n easy pick up but ensure u got…
Quick n easy pick up but ensure u got space to get what u want saw too many not able to get in their cars what they bought!
19 September 2025
Reply from BetterBathrooms.com
Hello,
We're glad to hear that you had a quick and easy pick-up experience with us. Thank you for the feedback about ensuring you have enough space to transport your items. It's essential to consider this when making purchases.
If you need more furniture or bathroom essentials, feel free to visit Furniture123 for a wide selection of products.
Best regards,
Lee
Reply from BetterBathrooms.com
Hi Josh,
Thank you for your review.
Please accept our sincere apologies that your order arrived with missing instructions and parts, and that the product quality did not meet your expectations. We understand how frustrating this must be when you are unable to fully assemble or use the item as intended.
We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
We appreciate you highlighting this, and all feedback is reviewed internally so the relevant teams can address product and fulfilment issues.
Kind Regards,
Dyann
Confusing returns process
Confusing returns process. My return was collected two weeks ago and I haven’t had any confirmation they have received it and are processing it. The website says it can take 21 days for a refund which I understand but acknowledgement of receipt would go a long way.
29 April 2026
Reply from BetterBathrooms.com
Hi Sophie,
Thank you for your review.
Please accept our sincere apologies for the lack of communication regarding your returned item and the confusion caused by the returns process. We understand how frustrating it is not to receive confirmation that your return has been received and is being processed, particularly after waiting two weeks.
Our records show that your order was refunded on 01/05. The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Thank you for your positive feedback on our products and pricing! We are thrilled to hear that you are satisfied with your purchase. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances at great prices.
Take care!
Lee
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