Always clean facilities. I have been there all different times of the day and there is always cleaning staff there every single time. Gym space is nice and bright, modern and a very pleasant environ... See more
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Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
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I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
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All staff very friendly, always with a smile in the face and very helpful. Good environment , however the gym is a little bit crowded in the early morning ( so we need a larger space) and for classe... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17K reviews
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Disappointing customer service and…
Disappointing customer service and refund system
Since Better took over my sons’ swimming lessons, the swimming pool and staff have remained the same, so the actual swimming lessons aren’t the problem. The issue is the customer service system and how everything is handled.
I’ve had to email customer service several times about one situation and explain the whole story twice to different members of the team, then explain it all over again to the refund team. It has been incredibly frustrating and a complete waste of my time.
Another big issue is that when a swimming lesson is cancelled, the refund isn’t processed automatically. You have to request it yourself, which means you could lose money simply because you forgot to claim your refund.
The whole process has been unnecessarily complicated and stressful. After this experience, both my sons have cancelled their swimming lessons, and we’ll be switching to a different swimming pool.
It’s a shame because the staff and swimming facilities are still the same, but the customer service and refund system have really let Better down. I hope they improve their communication and make the refund process much easier for other families.
18 October 2026
Reply from Better
Good afternoon,
Thank you for sharing your feedback, we’re sorry to hear how frustrating your experience with our customer service and refund process has been.
We understand how important clear communication and a straightforward refund process are, especially when managing swimming lessons for your children. It’s disappointing to hear that this experience has led to both your sons cancelling their lessons, and we regret that we haven’t provided the level of service you expected.
We appreciate you taking the time to highlight these concerns and hope to make improvements for our customers and their families.
Warm regards,
Ellis
Mannagement rudde
Managgement rude
Dosnt reply to phone callls or emails
21 October 2026
Unprompted review
Reply from Better
Good Morning,
Thanks for your review!
We're deeply sorry to hear about the issues you've experienced with this.
We'll be sure to pass on your feedback to the relevant team.
Thank you again for your review!
Kaisha
3 Cheers for Vivienne 👏🏻👏🏻👏🏻
Had a bit of bother signing up to package I wanted.
Vivienne, one of their Customer Service Advisors in N Ireland talked me through it with great patience & clarity.
She deserves a raise! 😄🫶🏼
24 October 2026
Unprompted review
Reply from Better
Hi Elizabeth,
Thank you for taking the time to share your feedback.
We're happy to hear that Vivienne was able to help you get everything set up and guide you through the process with such patience and clarity.
We'll be sure to pass on your kind words and recognition.
It's wonderful to know that her support made a difference to your experience.
Thank you for choosing us, and we hope you enjoy your membership! 😊
Best wishes
Azaria
Great centre
Great centre, friendly atmosphere. Very clean and not too busy during the day.
23 October 2026
Unprompted review
Reply from Better
Good morning Dan,
Thank you for your kind words on our facilities at Hendon Leisure Centre!
We look forward to welcoming you back soon.
Kind regards,
Ellis
The experience was horrible the team and the staff have to fix their attitude
The experience was horrible the team at the trampoline park screamed at my children and threatened to escalate the problem and check cctv for something they never did and this act put my children in full panic as well as two of my children have lot of anxiety Ty when people pressure them than when my children called that farther the staff started to calm down never coming back horrible
Place.
11 October 2026
Unprompted review
Reply from Better
Good morning Charlie,
Thank you for sharing your feedback. We’re sorry to hear that you and your children had such an upsetting experience during your visit.
We understand how important it is for families to feel comfortable and supported, and we take concerns about staff conduct seriously. We’ll ensure your comments are shared with the relevant management team so they can look into what happened.
If you would like to reach out for further support, feel free to contact our customer services team here - customerservices@gll.org
Kind regards,
Ellis
I’m really happy with Better Leisure…
I’m really happy with Better Leisure Centres. The facilities are great, and the staff are always friendly, helpful and welcoming. We also attend swimming lessons and are very happy with the staff and the support they provide. It’s a lovely environment for both exercise and learning to swim. Thank you for providing such a great service!
25 October 2026
Reply from Better
Good morning,
Thank you for such lovely feedback, we’re delighted to hear you’re enjoying our facilities and that the team has made you feel welcome.
We really appreciate your kind words and look forward to welcoming you back for many more visits!
Kind regards,
Ellis
Reply from Better
Good morning,
We’re thrilled that you found our team friendly and the experience straightforward!
We hope to see you again soon!
Kind regards,
Ellis
Reply from Better
Good morning Hasnain,
Thank you for your kind words about our staff at Leyton Leisure Centre.
We look forward to welcoming you back soon for some more swims!
Kind regards
Ellis
The Britannia facilities is fab
The Britannia facilities is fab! Staff are friendly and helpful.
Any customer service enquiries are dealt with quickly and efficiently. Very helpful. I would highly recommend using Better gyms. The membership is also very affordable in comparison to private gym memberships.
24 October 2026
Unprompted review
Reply from Better
Good morning Shirley,
Thank you for such wonderful feedback!
We’re delighted to hear you’re enjoying the facilities at Britannia Leisure Centre and that our team has been friendly, helpful and efficient whenever you’ve needed assistance.
We really appreciate your recommendation and look forward to welcoming you back!
Kind regards,
Ellis
Reply from Better
Good morning Melanie,
Thank you for your kind feedback, I'm sure the team will be delighted to see their hard work recognised!
We look forward to welcoming you back soon.
Warm regards,
Ellis
Gym induction
Gym induction: Eithan provided a great total induction session. He was professional, encouraging and thorough. A summary leaflet was provided at the end. The gym was populated and seemed friendly, but it wasn't too busy. I'm excited to get going.
Ola was also very helpful when I popped in to find out more about the induction sessions.
24 October 2026
Unprompted review
Reply from Better
Good morning Katie,
Thank you for sharing your experience!
We’re delighted to hear Eithan made your induction informative and encouraging, and that Ola was so helpful when you first enquired about the sessions. We'll be sure to pass on your kind words.
We wish you all the best as you get started on your fitness journey!
Kind regards,
Ellis
Amazing experience
I rented out the soft play area for a party and the whole process was very efficient and smooth thanks to George. He communicated everything very well and consistently replied to my emails very quickly. The soft play was clean and had plenty of room for tables, chairs, decoration and people. Overall, very satisfied I booked here
23 October 2026
Unprompted review
Reply from Better
Good morning Linh,
Thank you for your fantastic feedback!
We’re delighted to hear the party booking process was smooth and that George made everything easy with his helpful communication, we'll be sure to pass on your kind words.
It’s great to know you were happy with the cleanliness and space available in our soft play area. We hope everyone had a wonderful time celebrating, and we’d love to welcome you back for future events!
Warm regards,
Ellis
I had a great experience
I had a great experience. The staff were friendly and helpful, and the facilities were good. The place was clean and welcoming. I would recommend it to others.
1 October 2026
Reply from Better
Hi Wazhma
Thank you for your review.
We are very happy to hear that you had a great experience and found our staff friendly and helpful.
It's also great to know that you enjoyed our facilities and appreciated the clean and welcoming environment.
We look forward to seeing you again soon!
Kind Regards
Amir
Reply from Better
Hi Bouchaib,
Thank you for your great review!
It's amazing to hear that you've had such a positive experience with us since joining.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Reply from Better
Good Afternoon,
Thank you for your review!
We're deeply saddened to hear about the issues you've experienced with the cleanliness of our pool space.
We'll be sure to share this with our team for further review.
Thank you for raising this with us!
Warm Regards,
Kaisha
I have always had excellent support
I have always had excellent support, speedy replies and brilliant customer services from both Will and Declan at Better Head Office whenever I make contact regarding my membership. Thank you both!
23 October 2026
Unprompted review
Reply from Better
Hi Bibi,
Thank you for your amazing review!
We're thrilled to hear that Declan and Will have provided excellent support, speedy replies and brilliant customer service whenever you contact us.
We'll be sure to pass on your kind words to them!
Warm Regards,
Kaisha
I have been using the gym in Woolwich…
I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff have handled busy periods really well.
23 October 2026
Unprompted review
Reply from Better
Hi Ife,
Thank you for your lovely review!
We're so happy to hear that you're enjoying the classes, especially the Healthwise sessions with Victoria and the circuits led by Sophia.
It's also great to know that our team has made a positive impression by managing busy periods so well.
We hope to see you again soon!
Warm Regards,
Kaisha
A very effective training facility
I have just (October 2026) completed a 2-day RYA training course at this venue and I recommend it highly. The facilities are very good - craft on the water, ancillary kit such as buoyancy aids, lecture room, and changing rooms (toilets could do with more regular cleaning). There is a cafe adjacent to the training area with outside seating, no doubt popular in warmer weather.
My course tutor was friendly but very professional. I had prior knowledge of some aspects of the training but there was plenty of new information to absorb. Everything was explained in clear and simple terms.
Overall it was a great experience, and I now have an internationally-recognised watersports qualification!
21 October 2026
Unprompted review
Reply from Better
Good Morning,
Thank you for your review!
We're thrilled that you had a great experience completing your RYA training course and that you found the facilities, equipment, and learning environment to be of a high standard.
It's also great that our instructor was both friendly and professional, and that the course content was delivered clearly and effectively, helping you build on your existing knowledge while gaining new skills.
We also appreciate your feedback regarding the cleanliness of the toilets, and we'll share this with our team.
Thank you again for your review!
Warm Regards,
Kaisha
Horrendous gym for the price!!
Gym is too small,not enough equipment!
Staff are rude and un helpful!
Facilities dont open till 6:30 and by the time everyone is through the security gate can be another 10-15 mins before you are actually in the gym!
23 October 2026
Reply from Better
Hi Tommy
Thank you for your review.
We are very sorry to hear that your experience did not meet your expectations, and we regret to learn about your recent interactions with our staff.
Thank you for your feedback regarding the gym's size, equipment availability, staff interactions, and the delays you experienced when accessing the facilities in the morning.
Your feedback has been passed on to the General Manager at Energise Leisure Centre, and we hope that this will assist in improving your experience with us.
Kind Regards
Amir
Warmly welcomed to my new gym
So far I have loved going to my local gym. I was warmly welcomed and find the atmosphere friendly and insipring. I am enjoying feeling my fitness improving, and am no longer afraid of using most of the exercise equipment.
17 October 2026
Reply from Better
Hi Helen,
Thank you for your lovely review!
We're thrilled that you've felt so welcome, and enjoyed the friendly and inspiring atmosphere.
It's also fantastic to know that your fitness is improving and that your confidence is growing when using the equipment.
We can't wait to continue to see you grow!
Warm Regards,
Kaisha
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