Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to pro... See more
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Location
Switch locationKathryn Avenue, TO32 9AF Monks Cross, GB
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Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
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Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch . No managemen... See more
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I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Kathryn Avenue, TO32 9AF, Monks Cross, United Kingdom
4.5
Excellent
137 reviews
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Reply from Better - York Stadium Leisure Complex
Hi Sandaruwani,
Thank you for your review.
We are glad to hear that you are enjoying York Stadium!
Warm Regards
Hazal
Gym induction with Fergus.
The FI "Fergus" was very friendly knowledgeable and delivered a professional, constructive induction. Suitable to my needs and the goals I wish to achieve in the gym.
3 July 2024
Reply from Better - York Stadium Leisure Complex
Good Afternoon Ted,
I wanted to express our gratitude for taking the time to share your wonderful review with us.
We are absolutely thrilled to hear that Fergus was able to provide you with exceptional assistance during your Induction. His friendly, knowledgeable and professional demeanour throughout the entire process is truly commendable. We sincerely hope that you can now proceed with your membership and enjoy the many great activities available at the Yearsley Swimming Pool.
Kind regards,
Charmaine
Excellent centre
Excellent centre, clean and well displayed, friendly staff, swimming pool with good temperature, safe environment.
Close to home.
I am very please in my experience with York Stadium Leisure Complex.
25 June 2024
Reply from Better - York Stadium Leisure Complex
Good Afternoon Carla,
Thank you so much for taking the time to share your feedback with us.
We are absolutely thrilled to hear that you are thoroughly enjoying the outstanding amenities at the York Stadium. It brings us great pride to know that our dedicated staff have consistently provided you with a professional and warm service during your visits. We are especially pleased to hear that the pool temperature is just right for you, ensuring a comfortable and enjoyable experience.
Thank you once again for your kind words and for choosing York Stadium. We look forward to continuing to provide you with exceptional service and facilities.
Warm regards,
Charmaine
A fabulous place to go as there are so…
A fabulous place to go as there are so many options to choose for your fitness.
It is exceptionally clean & the showers are hot. I love my early swim before work.
It is so easy to book online so the pool is never over booked.
22 May 2024
Reply from Better - York Stadium Leisure Complex
Hi Karen,
Thanks for your review.
We are so pleased to read your feedback in relation to York Stadium.
We work hard to ensure there is myriad of activities for all the family to enjoy.
Warm Regards
Hazal
Being a newbie at the gym
Everyone is friendly,and I feel comfortable enough to go on my own,I like the fact I have an extra 5 to 10minutes if I am running late for whatever reason to attend my booked gym session,and of course the equipment there is perfect for what I need to train.
18 April 2024
Reply from Better - York Stadium Leisure Complex
Hi Vanessa,
Thank you for your review.
We are delighted to hear that you have chosen Better for your fitness journey and are so glad you are enjoying York Stadium!!!
Warm Regards
Hazal
Reply from Better - York Stadium Leisure Complex
Good Afternoon Robert,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the York Stadium. We hope you continue to enjoy this facility and the great activities they have available.
Kind regards,
Charmaine
Kind staff who show you around and…
Kind staff who show you around and assist you with the machines on how to use them.
The freedom to come in anytime, any day and as long as you want makes it feel like you're not forcing yourself to go but want to go on your own terms.
20 March 2024
Reply from Better - York Stadium Leisure Complex
Hi
We are very pleased to see you are enjoying your time at our centre and you have
had the opportunity to speak to the staff.
We hope you continue to enjoy your time with Better and your feedback has been passed on to the Centre!
Thank you for taking the time to leave us a review.
Kind Regards
Amir
Swimming lessons
Excellent experience with children swimming lessons at York leisure centre. Very helpful staff and trainers.
20 February 2024
Unprompted review
Reply from Better - York Stadium Leisure Complex
Hi Hemen,
Thank you for your review.
We are delighted to hear you are enjoying York Leisure Centre.
Warm Regards
Hazal
The staff are so helpfull and friendly
The staff are so helpfull and understanding and the facilities are always spotless and clean would highly recommend this venue to anyone .cant wait to get in the gym as well as swimming
17 January 2024
Reply from Better - York Stadium Leisure Complex
Hi
We are very pleased to see you are enjoying your time, alongside the team at our centre.
Thank you for taking the time to leave a review and for recommending our venue.
Your feedback has been forwarded to the centre!
Kind Regards
Amr
Fantastic facilities
Fantastic facilities, lovely staff, lots of space, clean environment.
8 January 2024
Reply from Better - York Stadium Leisure Complex
Hi
Thank you for your review
We are very happy to see you are enjoying our facilities alongside the lovely staff.
Kind Regards
Amir
The staff both at the reception and in…
The staff both at the reception and in the gym were helpful and friendly. The gym was not too busy and the equipment was well maintained and clean. The pool was not too busy and the lanes were set out well with the correct swimming direction indicated (this is important and often not understood).
10 January 2024
Reply from Better - York Stadium Leisure Complex
Hi Lesley,
Thank you for your review.
We are so happy to hear you are enjoying York Stadium! We are are always delighted to hear such positive feedback!
Warm Regards
Hazal
I love going swimming at York venues
I love going swimming at York venues. The staff are absolutely amazing and friendly and friendly.
5 December 2023
Reply from Better - York Stadium Leisure Complex
Good Afternoon Jill,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Burnholme Sports centre and the staff are friendly and welcoming. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Helpful staff
Helpful staff. Clean and well maintained environment. Pleased to see lifeguards in attendance as well . Cafe also excellent with a good selection of snacks available.
5 December 2023
Reply from Better - York Stadium Leisure Complex
Good Afternoon Phillip,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the York Stadium and the great facilities they offer including the Cafe. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
The swimming pool feels colder than…
The swimming pool feels colder than usual and the shower afterwards was luke warm, prices have increased and thermostats been turned down even more it seems.
29 November 2023
Unprompted review
Reply from Better - York Stadium Leisure Complex
Good Afternoon Sandra,
Thank you for your review.
We are very sorry to hear that the pool temperature is cold at the centre you attend. I will pass on your feedback for the attention of the centre manager so he can look into this and amend the temperature of the pool if required. We hope you can continue to enjoy your swimming sessions at this centre.
Kind regards,
Charmaine
Reply from Better - York Stadium Leisure Complex
Hi
Thank you for leaving a review
We are very pleased to see you feel this way about our Healthwise team and plan.
We hope you continue to enjoy your time at our centre.
Kind Regards
Amir
2nd day in and l attended the Rebound…
2nd day in and l attended the Rebound class which l walked out of in under 15 mins. NO "is there anyone new people to the class/rebound" - in less than 15mins the instructors legs are in the air like scissors. No alternative options you either know what you were doing or like me, were unable to keep to any pace. Embarrassing.. if a class does not cater for new starters to rebound please be clear.
6 November 2023
Reply from Better - York Stadium Leisure Complex
Good Afternoon Joanne,
Thank you for your review.
I am very sorry to hear that you were unable to keep up with the new Rebounder session when you attended. I am also sorry that the website does not specify if a class is advanced or for a beginner. I will forward your comments for the attention of the manager who oversees all Fitness Classes to query if this is something we can apply to the website/App. We appreciate your feedback in regards to this issue, as through feedback we can identify improvement areas and provide a better service.
Hope this helps.
Charmaine
It's a great gym - needs to extend opening hours
It's a great gym, but I wish they'd extend the opening hours, especially on a weekend. Staff are great.
2 October 2023
Unprompted review
Reply from Better - York Stadium Leisure Complex
Hi
Thank you for leaving a review.
We are very happy to see you are enjoying your time at our centre alongside the staff.
In regards to the opening hours, I can only suggest speaking to the General Manager!
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Dave,
Thank you for your review.
We are so happy to hear you are enjoying York Stadium Leisure Complex.
Warm Regards
Hazal
Staff and facilities are great
Staff and facilities are great. Usually very clean. Only occasionally after a busy spell the ladies locker rooms could use a wipe, but it’s only happened a couple times. Generally very clean.Hours are convenient. Equipment is always in good order.
18 October 2023
Reply from Better - York Stadium Leisure Complex
Hi Nicole
Thank you for your review.
We are happy to hear you are enjoying York Stadium Leisure Complex.
Warm Regards
Hazal
Wish I'd joined sooner !
I was referred to Better by my doctor after a recent injury and after 2 weeks the improvement in my physical condition has improved significantly. The healthwise professional at the gym assessed my problems and devised a program of exercises to help my recovery. He was very knowledgeable and understanding. After the initial meeting with him I was then given an introduction to the gym where I was shown around all the equipment and how to use it. I have used the gym 3 times a week so far and found the app to be incredibly easy to use for booking and all the staff I have encountered have been extremely friendly and very helpful.
My first time using a gym and I just wish I'd joined one sooner. I'm really enjoying it 😀
15 September 2023
Reply from Better - York Stadium Leisure Complex
Good Afternoon Alan,
Thank you for your review.
We are delighted to hear that you are enjoying your Healthwise membership at the York Stadium. We hope you can continue to enjoy the great equipment in the Gym and the devised program to help with your recovery. I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
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