Better - Windrush Leisure Centre Reviews 

Reply from Better - Windrush Leisure Centre

Sep 2, 2025

Hi Mrs Henry 

Thank you for your review.

We are very pleased to see that you are enjoying the Healthwise scheme, and Sam is providing you with the knowledge to reach your goals. 

We hope you continue to enjoy your sessions with the Healthwise Team, and thank you for choosing Better. 

Kind Regards

Amir

Reply from Better - Windrush Leisure Centre

Jul 23, 2025

Hi Ryan,

Thanks for your review.

I have sent you a find reviewer request so I can look into your complaint.

Please ensure you fill this in within the next 3 days so I can assist you.

Warm Regards

Hazal

Reply from Better - Windrush Leisure Centre

Jul 17, 2025

Dear Valued Customer,

Thank you for your kind feedback. We are pleased to learn that you are enjoying the welcoming atmosphere, the dedication of our class leaders, the diverse range of activities, and the functionality of our app. It is encouraging to know that you are taking full advantage of the offerings at Windrush Leisure Centre.

We sincerely apologise for the confusion regarding your Senior Partnership membership. We appreciate your insight and completely understand the frustration associated with not receiving the anticipated value. Upon reviewing your membership details, we can confirm that the classes for which you are being charged should indeed be included in your prepaid membership.

To facilitate a resolution, we kindly ask that you contact our customer services department directly and provide a screenshot of the issue at hand. We will escalate the matter to our IT team for prompt resolution. Additionally, we will assist you with processing a refund for any fees incurred for activities that are covered under your membership. The email address to contact is customerservices@gll.org.

Thank you for your understanding and cooperation.

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Jul 16, 2025

Subject: Thank You for Your Feedback!

Good Evening Mrs. Darby/Debra Lazarus,

I hope this message finds you well! We are absolutely thrilled to hear that you’re enjoying your Healthwise membership. It’s wonderful to know that our services are contributing positively to your wellness journey.

We truly appreciate your commitment and dedication to maintaining a healthy lifestyle. If there’s anything specific you love about the program or any way we can further support your goals, please don’t hesitate to reach out. Keep up the fantastic work, and continue striving towards your health objectives! 😊💪

Warm regards, 

Charmaine

Reply from Better - Windrush Leisure Centre

May 1, 2025

Hi Patsy,

Thank you for your kind words! 

We're so glad to hear you had an excellent session with Sam. It's wonderful to know that the guidance you received at the Wellness Hub is helping you on your recovery journey after spinal fractures. We’re here to support you every step of the way, please don’t hesitate to reach out if you need anything further.

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Apr 23, 2025

Hi Hilary,

Thank you for your feedback! We understand how frustrating it can be when popular classes fill up so quickly. We're constantly exploring ways to improve the booking experience and accommodate more members in high-demand sessions. In the meantime, we recommend setting reminders just before booking opens and keeping an eye on the app for any last-minute cancellations.

Your input is valuable, and we truly appreciate you being part of our community!

Best regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Apr 10, 2025

Hi Leo,

Thank you so much for your kind words! 😊 We're thrilled to hear you enjoyed the classes and found our staff helpful and welcoming at the Windrush Leisure Centre. We look forward to seeing you again soon!

Warm regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Apr 2, 2025

Hi Lorraine,

Thank you so much for your kind words! 

We are delighted to hear Maeve enjoyed the swimming lessons. Alison is wonderful at creating a welcoming and friendly environment, and we're glad it made such a positive impact on Maeve's experience. We look forward to seeing her continue to grow in her swimming skills!

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Mar 27, 2025

Hi Dan,

Thank you so much for sharing your experience! 

We're thrilled to hear that your meeting with our team at Windrush Leisure Centre was helpful, and that you're already feeling stronger and more confident. It's fantastic that you've incorporated regular gym sessions into your routine. Keep up the great work, and we look forward to continuing to support your fitness journey!

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Mar 7, 2025

Hi,

Thank you for sharing your feedback. 

We're really sorry to hear about your experience, as we strive to create a welcoming and inclusive environment for all of our members. We understand how important it is to feel valued, and we're committed to addressing your concerns. Your comments will be shared with our team to ensure that we improve our interactions and make everyone feel more welcome. If you'd like to discuss this further or have specific suggestions, please feel free to reach out directly. 

We truly appreciate your input and hope to make your next visit more enjoyable.

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Mar 1, 2025

Hi Gemma,

Thank you for your kind words! 

We're glad to hear that you enjoyed our facilities and had a positive experience with our staff. We truly appreciate your feedback and hope to welcome you back soon!

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Feb 27, 2025

Hi Susan,

Thank you so much for your kind words! 

We're thrilled to hear that you enjoy your time with us and appreciate the friendly atmosphere. Our team is always happy to help, and we look forward to seeing you again soon! Keep up the great work with your workouts! 😊

Warm regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Feb 26, 2025

Hi Anonymous

It's wonderful to hear that you are having a positive experience at the Windrush Leisure Centre and that the instructors and other members are creating a welcoming atmosphere for all.

We hope this continues and thank you for choosing Better. 

Kind Regards

Amir

Reply from Better - Windrush Leisure Centre

Feb 27, 2025

Hi John,

I hope this message finds you well!

Thank you so much for your incredibly kind words! 

We are absolutely thrilled to hear that you had such a positive experience with our spin classes. It’s fantastic to know that our instructors made a lasting impression on you, as they are truly passionate about fitness and dedicated to providing an engaging atmosphere.

We're also delighted to hear that you found our gym facilities to be up to your expectations. We work hard to maintain a welcoming and well-equipped environment for our members. It’s wonderful to hear that the induction programme proved to be helpful in getting you acquainted with everything we have to offer. We believe that having a solid foundation helps our members to make the most of their workouts.

Your recommendation means the world to us, and we genuinely appreciate your support. We can’t wait to welcome you back soon for more classes and workouts. If there’s anything more we can do to enhance your experience or if you have any suggestions, please don’t hesitate to reach out.

Take care, and see you soon!

Best regards, 

Charmaine

Reply from Better - Windrush Leisure Centre

Feb 26, 2025

Hi Jemma

Thank you for your review. 

It is great to see you are enjoying Sara's class and it is challenging you.

Completing a fitness class certainly puts you in a great mood and we are happy to see Better can be part of this!

Kind Regards

Amir

Reply from Better - Windrush Leisure Centre

Feb 26, 2025

Hi Emma,

I hope this message finds you well! I want to extend my heartfelt thanks for your incredibly kind words. It truly warms our hearts to learn that you've had such a positive experience with our staff and instructors at the Windrush Leisure Centre. Knowing that our team's efforts have impacted your journey in such a meaningful way is incredibly rewarding for us.

We're delighted to hear that you appreciate the variety of classes we offer. We strive to provide a diverse range that caters to different interests and fitness levels, ensuring everyone finds something that resonates with them. Additionally, fostering an inclusive atmosphere is a top priority for us; it’s wonderful to know that you feel supported and welcomed in our community.

Your recommendation means the world to us, and it motivates us to continuously improve and innovate in our programming. We’re excited to be a part of your fitness journey and look forward to supporting you as you continue to reach your goals!

Warm regards, 

Charmaine

Reply from Better - Windrush Leisure Centre

Feb 26, 2025

Hi Noname,

I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your generous feedback. It truly brightens our day to hear that you had such a wonderful experience with our team at the Windrush Leisure Centre.

We pride ourselves on our commitment to providing exceptional support, so it’s especially rewarding to know that our efforts to be attentive and receptive to your needs resonated with you. We're also delighted that you found our course offerings to be of such high quality.

Your success and satisfaction are of utmost importance to us, and we are excited to continue accompanying you on your learning journey. Please feel free to reach out anytime if you have more feedback or if there’s anything we can assist you with in the future!

Warm regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Feb 26, 2025

Hi Louise,

Thank you so much for sharing your experience with us! 

We're thrilled to hear that you've found the centre welcoming and that your gym program has been tailored to meet your needs. It’s wonderful to know that your trainer's knowledge of MS has made a positive impact on your fitness journey. We're here to support you every step of the way, and we look forward to continuing to help you reach your goals!

Kind regards,

Charmaine

Reply from Better - Windrush Leisure Centre

Feb 21, 2025

Hi Miss Masemola,

Thanks for your review.

We are delighted to hear that you have received lovely service from our great staff at Windrush!

Warm Regards

Hazal

Reply from Better - Windrush Leisure Centre

Nov 27, 2024

Good Afternoon Emily,

Thank you for taking the time to share your review with us.

We were very disappointed to learn about the issues you experienced during your visit to the Windrush Leisure Centre. We place a high value on maintaining our facilities to the highest standards and delivering exceptional customer service, so it is concerning to hear that we fell short in your case.

Your feedback is invaluable in helping us enhance the experience for all our visitors.

Once again, I sincerely apologise for any inconvenience caused. We appreciate your insight and hope to rectify the situation to restore your confidence in us.

Best regards, 

Charmaine