Gunna say everything was good but I have to go to 1 star as the customer service ruined it to be told that you can’t change a direct debit then been waiting 30 mins on a phone call to be hung up on an... See more
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Location
Switch locationTemplemore Avenue 96, BT5 4FW Belfast, Northern Ireland, GB
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I brought my two daughters to start swimming lessons in templemore baths I was greated by friendly coach Wendy who gave me all the info I needed about the lessons I left my girls with Evan who had gre... See more
Company replied
Hi. I'm a teacher at a local school in East Belfast. We've used Templemore Swimming Baths for school swimming lessons over recent weeks. I can whole heartedly recommend it. From the initial booking... See more
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Called today to enquire about memberships at the new Templemore gym, spoke with Lorraine and was taken aback by her customer service. She was lovely, very engaging, kind, funny and very informative. A... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Templemore Avenue 96, BT5 4FW, Belfast, Northern Ireland, United Kingdom
4.0
Great
58 reviews
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Bad customer experience
Gunna say everything was good but I have to go to 1 star as the customer service ruined it to be told that you can’t change a direct debit then been waiting 30 mins on a phone call to be hung up on and my situation not fixed
18 April 2026
Reply from Better - Templemore Baths
Good Morning,
Thank you for your review!
We understand you recently spoke to our customer service agents about changing your Direct Debit date.
We apologise for any frustration caused by your recent interactions with us.
Please note that we're unable to change your Direct Debit once you've selected this.
We apologise if you were not aware of this beforehand.
Thank you as well for your feedback!
Warm Regards,
Kaisha
enjoyed swimming very much
18 April 2026
Reply from Better - Templemore Baths
Hi Rodney,
Thanks for your review.
We are so pleased to hear that you are enjoying Templemore Baths!
Warm Regards
Azaria
Brilliant facilities
Rented the heritage space for a work event and it was top notch. Staff made the booking very easy, ran very smoothly on the day, nothing was any bother to staff and it was a wonderful space for a great day to connect out of the office. Thank you Templemore
12 March 2026
Unprompted review
Reply from Better - Templemore Baths
Hi Warren,
Thank you for your kind review!
We’re delighted to hear your work event in the Heritage Space went so smoothly and that our team helped make the day easy and enjoyable.
It’s great to know the space worked so well for your team,
Thank you for choosing Templemore, and we hope to welcome you again soon!
Warm regards,
Azaria
WEB PAGE NEEDS UPDATING
I think your better webpage needs an overall. You just seem to go around in circles and trying to get a membership photo loaded is another level!
16 February 2026
Reply from Better - Templemore Baths
Hello Susan,
Thank you for your comments and feedback.
We’re sorry to hear that your experience with our App hasn’t been smooth.
If you’re still having trouble, please get in touch with our customer service team at customerservice@gll.org, as it sounds like there may be an issue with your membership.
Kind regards
Jasmine.
Customer service
Two girls ( not the usual girls)who were on reception duty at 10 am this morning were, I found to be very patronising. They got the details of the spa booking system entirely wrong it was only when another patron and spa user came in and reiterated what I was telling them that they conceded they were wrong . I'm not complaining because of a total lack of apology.
( Which would have been nice)But after we proceeded to the spa the girls at reception rolled their eyes at the next patron and said " did you hear those two". I resent not only being treated like a doddering old pensioner who didn't know the rules but to have been spoken about in their tone it's not acceptable. These two girls need to be reminded to give respect to patrons. The person to whom they spoke to in such a derogatory way about" those two" happens to be the husband of one of "those two".
Other wise the staff at templemore are really helpful but it only takes one or two to bring the reputation of staff down. Regards
Trudy
26 January 2026
Unprompted review
Reply from Better - Templemore Baths
Hi Trudy,
Thanks for your review.
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
Warm Regards
Hazal
Update:
Hi Trudy,
Thanks for providing us with your contact information.
We have now escalated this to the centre manager to investigate and asked that they contact you to discuss.
Thank you for bringing this to our attention and we hope your next visit will be better!
Warm Regards
Hazal
Reply from Better - Templemore Baths
Hi Esdanlar,
Thank you for your amazing review!
We're thrilled that the staff at Templemore Baths have been so helpful!
Warm Regards,
Kaisha
I brought my two daughters to start…
I brought my two daughters to start swimming lessons in templemore baths I was greated by friendly coach Wendy who gave me all the info I needed about the lessons I left my girls with Evan who had great patience with them even when my little one was extremely nervous she still stayed in the water ! This put me at ease that they have patience for the little ones who are nervous of water .
5 January 2026
Reply from Better - Templemore Baths
Hi Rachel,
Thank you so much for sharing your experience!
We’re delighted to hear that Wendy and Evan made you feel welcomed, and provided all the information you needed.
It's also great to know that Evan contributed to improving your little one's progress in the water.
We hope they both continue to blossom in their classes!
Warm Regards,
Kaisha
As a mature woman I was nervous
As a mature woman I was nervous about joining a gym and going for a full induction. There was no need. Staff were very helpful explaining everything to me and developed a training programme to suit my needs. They put me at ease and made me feel welcome. I look forward to starting my programme.
18 November 2025
Reply from Better - Templemore Baths
Hi McDonnell,
Thank you so much for sharing your experience!
We’re delighted to hear that our team helped and supported you to feel comfortable during your induction.
We completely understand your nerves regarding joining a gym, and we’re glad that the staff at Templemore Baths were able to explain everything clearly.
Thank you again for your kind words!
Warm Regards,
Kaisha
lovely experience here
lovely experience here! Staff are super nice, everything clean and in great condition.
4 October 2025
Unprompted review
Reply from Better - Templemore Baths
Dear Lorcan,
Thank you for sharing such lovely feedback with us.
We are delighted to hear that the centre is meeting your expectations, and we are pleased that you are enjoying your time at our facility.
Reply from Better - Templemore Baths
Hi Mark,
Thank you for your amazing feedback!
We're so happy to hear that you're enjoying our Templemore Baths facilities!
Warm Regards,
Kaisha
Excellent social enterprise
Excellent social enterprise. Wonderfully organised swimming lessons with experienced staff with a child centred approach and empathy for young swimmers. For the price, it’s exceptional value.
3 November 2025
Reply from Better - Templemore Baths
Hi,
Thank you so much for your incredible feedback!
We’re delighted to hear that you’ve been so pleased with our swimming lessons!
It's also great to know that the staff at the Templemore Baths have shown support and care throughout the pupils' progress.
Thank you again for your kind words!
Warm Regards,
Kaisha
Wish I joined earlier!
Great app! Fantastic Gym with great facilities and nice and friendly staff!
4 November 2025
Reply from Better - Templemore Baths
Hello Sonia,
Thank you for your comments and feedback.
Kind Regards.
Disappointing and not hygenic
You should impose a rule that everyone should wear swimming caps. It is disgusting to swim and come across hairs.
The showers are all for both genders, so no one is comfortable to properly shower, making it less hygienic.
No one told me about the 20 days notice to cancel the membership. When I signed up, I clearly stated that I will only be in the city for a month. Very very disappointing
9 September 2025
Reply from Better - Templemore Baths
Hi IC
Thank you for your review.
We are sorry to hear you did not enjoy your experience at the Templemore Baths, and we appreciate your feedback.
Please note that our facilities are available for viewing and touring before joining, and the cancellation policy is agreed upon at the time of membership registration, as outlined in our terms and policies.
In addtion to this, we hope you enjoyed the other facilities available.
Kind Regards
Reply from Better - Templemore Baths
Hi Chris,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with our staff and management at the Templemore Baths. Your feedback means a lot to us and motivates our team to keep up the good work. We look forward to serving you again soon!
Kind regards,
Charmaine
Reply from Better - Templemore Baths
Hello CollectPlus,
Thank you for your feedback.
We take great pride in delivering exceptional customer service and are pleased to know that your experience has reflected this commitment.
The instructors were very good at what…
The instructors were very good at what they are doing and helpful
Thanks
16 June 2025
Reply from Better - Templemore Baths
Hi Siva,
Thank you for taking the time to share your lovely feedback with us.
We’ll be sure to pass your kind comments along to our instructors at Templemore Baths—they’ll be thrilled to hear that their classes are making such a positive impact.
Thank you again for your support. We look forward to seeing you again soon!
Kind Regards,
Sarah H
Great instructors
Great instructors. Love the energy and motivation they give me 💕💕
Great experience, you just want to be a part of the class. I recommend 100% to anyone 🤩🤩🤩
25 June 2025
Reply from Better - Templemore Baths
Hi Barbara
Thank you for your review and recommendation.
We are very pleased to hear that you're enjoying the energy and motivation from our instructors; that's exactly the vibe we strive for!
It means a lot to know you feel inspired and part of the community, and we hope you enjoy all the facilities available at the Templemore Baths.
Kind Regards
Amir
At my chosen location it was brilliant…
At my chosen location it was brilliant albeit an issue with pool and the temperature of the water being on the cold side apparently it was being dealt with
11 June 2025
Reply from Better - Templemore Baths
Hi Paula,
Thank you for your feedback!
We're so glad to hear you had a brilliant stay at the Templemore Baths. We do apologise for the inconvenience with the pool temperature — we understand how that can impact your experience, and we're glad to hear it was being addressed during your visit. We appreciate your understanding and hope to welcome you back soon for an even better experience!
Kind regards,
Charmaine
Great venue and positive experience…
Great venue and positive experience with super helpful staff.
3 June 2025
Reply from Better - Templemore Baths
Hi Sara,
Thank you so much for your kind words!
We're thrilled to hear you had a positive experience and enjoyed the venue. Our team works hard to provide great service, so it's wonderful to know their efforts made a difference. We hope to welcome you back again soon!
Kind regards,
Charmaine
Amazing centre & brilliant experience
Amazing centre & brilliant experience
16 May 2025
Unprompted review
Reply from Better - Templemore Baths
Hi Weesadie,
Thank you so much for your thoughtful and encouraging words!
We are absolutely delighted to learn that you had an incredible experience at Templemore Baths. Your support truly means the world to us, as it motivates our team to continue providing the best possible service and care. We genuinely appreciate you taking the time to share your feedback. We can’t wait to welcome you back soon and ensure that your next visit is even more memorable! If there’s anything specific you’d like to see or do during your next visit, please don’t hesitate to let us know.
Warm regards,
Charmaine
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