We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Hav... See more
Location
Switch locationCathall Road, E11 4LA Leytonstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff. However below areas that can be improved, water dispenser in gym does not work . Toilets can be monitored more frequently
Great to have a pool locally and gym facilities and sauna. The staff are all very lovely and helpful. Unfortunately the swimming showers are always quite stinky and get a lot of bugs especially in sum... See more
Company replied
Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Cathall Road, E11 4LA, Leytonstone, United Kingdom
4.0
Great
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff
Friendly staff. However below areas that can be improved, water dispenser in gym does not work . Toilets can be monitored more frequently
25 August 2026
Great experience
We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Haven't taken advantage of all the facilities yet but hopefully in near future I will.
26 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great local pool... but stinky swimming showers
Great to have a pool locally and gym facilities and sauna. The staff are all very lovely and helpful. Unfortunately the swimming showers are always quite stinky and get a lot of bugs especially in summer, would be great if a solution could be found.
18 August 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi there,
Thank you for your feedback about Leytonstone Leisure Centre.
We're pleased to hear that you enjoy having a local pool, gym, and sauna, and that our staff have been lovely and helpful during your visits.
We're sorry to hear about the condition of the swimming pool showers, particularly the odour and the presence of bugs during the summer months. We appreciate you taking the time to bring this to our attention, and your comments will be shared with the relevant team so they can investigate and look into possible improvements.
Thank you again for your balanced feedback, and we hope to welcome you back soon.
Warm Regards,
Hazal
helpful staff
12 August 2026
Reply from Better - Leytonstone Leisure Centre
Hi JC
Thank you for your review.
It is great to see that the staff at Leytonstone Leisure Centre have been able to help with your enquiries.
Please do not hesitate to reach out if you need further assistance!
Kind Regards
Amir
gym membership sign on
I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how to use all of the gym equipment and made sure I fully understood the instructions by asking me to demonstrate what she had shown me. Whenever I was unsure, she was happy to explain and demonstrate again without hesitation. Her supportive approach made me feel comfortable and confident using the equipment. She is a real asset to the team, and I would highly recommend her.
16 July 2026
Reply from Better - Leytonstone Leisure Centre
Hi Maria.
Thank you for taking the time to leave such a wonderful review, Maria.
We're delighted to hear that Chanelle provided you with such a positive introduction to the gym. It's fantastic to know that her professionalism, patience, and supportive approach helped you feel comfortable and confident using the equipment. Taking the time to ensure members feel safe and confident is exactly the level of service we strive to provide.
Thank you again for your recommendation, and we look forward to supporting you on your fitness journey!
Kind regards,
Suheea
This is the first time I visit Better
This is the first time I visit Better. My impression is okay.
3 July 2026
Reply from Better - Leytonstone Leisure Centre
Hi Kenneth
Thank you for your review, and welcome to the Leytonstone Leisure Centre.
We are pleased to see that you had a good first impression, and we hope to see you again soon.
Kind Regards
Amir
New member experience
Staff i came across were excellent and friendly, particularly the lady in reception. The facility looked reasonably clean. The only issue I had along with other users were the water from showers are too hot and could scorch younger children. To improve the service perhaps consider using mixer tap showers as everyone has different heat tolerence.
24 June 2026
Reply from Better - Leytonstone Leisure Centre
Hi Yunus,
Thank you for your detailed feedback.
We’re very pleased to hear that you found our staff friendly and that the facility was reasonably clean. It’s especially great to know the reception team made a positive impression.
We’re sorry to hear about your concerns regarding the shower water temperature. Your point about the water being too hot, particularly for younger children, is taken very seriously as safety is a top priority. Your suggestion around mixer tap showers is appreciated and will be shared with the relevant team for review.
Thank you again for helping us improve our services.
Warm Regards,
Hazal
The swimming instructor Kim was amazing…
The swimming instructor Kim was amazing and took her time to speak to me about my child at Cathall leisure centre Leytonstone
15 June 2026
Reply from Better - Leytonstone Leisure Centre
Hi Kulwant,
Thank you for your kind feedback.
We are delighted to hear that Kim made such a positive impact and took the time to speak with you about your child. Providing supportive and attentive instruction is very important to us, so it is especially rewarding to hear this reflected in your experience at Leytonstone Leisure Centre.
Your comments will be shared with Kim and the wider team.
Warm regards,
Hazal
Bad swimming experience
I went for a swimming session at Leytonstone leisure centre and the changing rooms were filthy dirty.
There was a strong smell of urine. The changing cubical was dirty with foot prints on the benches and chewing gum on the walls. People wearing outdoor shoes throughout changing rooms although it is ment to shoe free.
No staff available to flag issues too.
11 June 2026
Reply from Better - Leytonstone Leisure Centre
Hi Trish,
Thank you for taking the time to share your experience at Leytonstone Leisure Centre.
We're really sorry to hear that the changing rooms were in such a poor state during your visit and we understand how disappointing this must have been. Cleanliness is a priority for us and this falls well short of the standard we hold ourselves to. Your concerns have been passed on to the centre team to be addressed immediately.
Warm Regards,
Hazal
Friendly and helpful staff and lots of…
Friendly and helpful staff and lots of options throughout better
2 June 2026
Reply from Better - Leytonstone Leisure Centre
Hi Rebecca
Thank you for your review.
We are very pleased to see that the staff at Leytonstone Leisure Centre have been able to provide help with your enquiries and create a friendly atmosphere at the centre.
We hope you enjoy using the facilities, and please do not hesitate to reach out if you have any further enquiries!
Kind Regards
Amir
Reply from Better - Leytonstone Leisure Centre
Hi Mario,
Thanks for your lovely review!
We are so pleased to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Azaria
I met Aqsa today
I met Aqsa today, she was very professional, kind and friendly.
She was able to meet me at my point of needs. I was struggling to get on the system as well as I find the information too much on the Internet. Aqsa was a gem in helping to download the app as well as how to book various session. Her knowledge of the various services offered is impeccable. Well done!Better gym for having staff like Aqsa.
6 May 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi Marsha,
Thank you so much for taking the time to leave such wonderful feedback.
We’re delighted to hear that Aqsa provided such professional, kind, and friendly support during your visit, It’s great to know she was able to guide you through everything clearly and patiently.
We’ll be sure to pass your kind words on to Aqsa, she’ll be happy to receive this recognition.
Thank you again for your feedback and for choosing Better.
And we hope to see you again soon
Best wishes
Azaria
Be able to book class on the app
18 April 2026
Reply from Better - Leytonstone Leisure Centre
Good Evening,
Thank you for your review!
We hope you can book onto your favourite classes soon.
We apologise for any inconvenience or frustration this has caused.
Thank you again for your review!
Warm Regards,
Kaisha
Good experience
I use the swimming pool in leytonstone
The pool is always clean and the water is warm
The staff is very nice and helpful especially the lady in the reception
15 April 2026
Reply from Better - Leytonstone Leisure Centre
Hi Alime,
Thanks for your review.
We are so pleased to hear that you are enjoying our centre Leytonstone Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
Absolutely appalling negligence
Absolutely appalling negligence. Extremist graffiti has been left untouched for over three years, which is completely unacceptable. This isn’t just a matter of poor maintenance—it reflects a serious disregard for community safety and basic responsibility.
Allowing such offensive and potentially harmful content to remain visible for this long sends the wrong message and shows a shocking lack of urgency or accountability. Multiple opportunities to address this have clearly been ignored.
It’s deeply disappointing to see such inaction on an issue that should have been resolved immediately. I would strongly question the standards and priorities of this organisation.
10 April 2026
Reply from Better - Leytonstone Leisure Centre
Hi Viktoras,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
The gym is always too hot and the air…
The gym is always too hot and the air conditioning is always switched off at Leytonstone leisure centre.
The staff do not seem to know how a gym should operate.
31 March 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi Rich
Thank you for your review.
We are sorry to hear about the air conditioning at Leytonstone Leisure Centre, and we have passed your feedback on to the General Manager to review.
Kind Regards
Amir
Another sauna
I like that there are many fitness classes available to choose from
I like that there is always a staff present by the pool side
I like that there is always cleaning going on especially in the wet areas
Dislike
That the sauna is always unavailable to book. This is a busy leisure centre one sauna is not acceptable taking in consideration that it's only 8 people can book in at one given time for an hour. Another sauna room would be appreciated
23 March 2026
Reply from Better - Leytonstone Leisure Centre
Hi Annette
Thank you for your review.
We are delighted to see that you enjoy our classes, the support by the poolside, and the cleanliness of our centre.
We are also sorry to hear about the difficulty booking the sauna. It’s a popular facility with limited capacity, and we understand how frustrating this can be.
Your suggestion for an additional sauna is appreciated and has been passed to the management team for review.
Kind Regards
Amir
Great facilities
joined after heart surgery to restore muscle loss and improve general fitness. I was guided by Monique, she was great, knew her stuff and very helpful. I have joined my local centre and hoping to attend regularly because the the excellent facilities, equipment they offer.
2 March 2026
Reply from Better - Leytonstone Leisure Centre
Hi Pals
Thank you for your review.
We are delighted to hear that Monique has been able to guide you through the gym equipment, helping you use the facilities correctly to support your muscle restoration and fitness improvement.
We hope you can apply the information and advice shared by Monique in your workouts to achieve your health and fitness goals with us.
Kind Regards
Amir
I attend Pauline’s classes regularly…
I attend Pauline’s classes regularly her music she uses for all her classes are amazing. Today in aerobics and dance we had to have the new music that was given by your company and it was terrible. We have to do alot of steps and moves to the beat but with this new music it felt horrible one of the ladies even walked out of the class because of the music. We all want Pauline to use her own music again. Pauline is brilliant at her choreography but with this music that she has been given it is very hard to keep the steps going.
2 March 2026
Unprompted review
Reply from Better - Leytonstone Leisure Centre
Hi Oumme,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi Oumme,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025, we became aware that the cost of our current music license, which covers all our 250 leisure centres and gyms across the UK, would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes, we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
I think the trainers are great
I think the trainers are great, helpful and professional - the only thing missing is rebounding classes at Leytonstone. I miss them :-(
10 February 2026
Reply from Better - Leytonstone Leisure Centre
Hello Paula,
Thank you for your comments and feedback.
We are delighted to know that you had a great experience at the Leytonstone Leisure Centre, and that you found the trainers to very helpful and professional.
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.