Classes Timetable all over the place
The gyms in the Olympic Park are basic, and since they lost the Aquatics Centre and closed the east village gym their offering is pretty poor. They have opened a "new" gym at the Velodrome, but its much smaller.
The classes timetable is all over the place, and seems to change constantly which makes planning really difficult. Also, when there is a private event at either Copper Box or the Velodrome then all of the classes are cancelled. I love that both venues are successful and still working after the olympics, so its just annoying that when the schedule changes and there are no events.
I pay £47 a month (12 month contract) which gives me access to all the gyms. But I don't think its worth it anymore, and I would recommend if you're looking for something on the budget side to shop around, other gyms are opening and offer the same for much much less.
Its a shame, when we had access to the pool and the bigger gym, it meant it was worth the price, I won't be renewing when my agreement is up.
Reply from Better - Lee Valley VeloPark
Good Afternoon Richard,
Thank you for taking the time to share your thoughts with us regarding your recent experiences at the Lee Valley Velodrome. We genuinely appreciate your feedback as it helps us improve our services.
I would like to express our sincere apologies for the challenges you’ve faced during your visits. It’s disheartening to learn that we did not meet your expectations in providing a welcoming and relaxing environment. We truly aim to create a positive atmosphere for all of our customers, and we understand how frustrating it can be when class cancellations and schedule changes disrupt your routine. Please rest assured that these changes are not made lightly and are only implemented to enhance our services whenever possible.
Regarding your membership, I want to clarify that our monthly memberships are designed to offer flexibility. You are not locked into a long-term contract, and you have the option to cancel your membership at any time, requiring just a 20-day notice period. We value your patronage and would be sorry to see you go, so I will make sure to forward your concerns and feedback to our centre management team. They will investigate the issues you’ve raised to ensure we can improve the experience for you and all our members.
Thank you once again for bringing this to our attention. Should you have any further questions or wish to discuss your concerns in more detail, please do not hesitate to reach out.
Best regards,
Charmaine