Good amount of pitches unfortunately they facilities are too far away from the main centre. My daughter got injured today, I had a ten minute walk to the centre just to get help, no quick way of actua... See more
Company replied
Location
Switch locationOff Homerton Road, E9 5PF London, GB
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I would have given it 6 stars if the person I dealt with, Rupal, was in charge of this company. The service she provided is beyond words! There are some people who are great at their job, fewer are th... See more
Company replied
The swim instructor Theo is amazing, patient and fantastic at what he does! My daughter has learned so much in such a short space of time.
Company replied
A very understanding and knowledgeable practitioner Who didn't give up on me
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Off Homerton Road, E9 5PF, London, United Kingdom
4.1
Great
6 reviews
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A very understanding and knowledgeable…
A very understanding and knowledgeable practitioner Who didn't give up on me
9 November 2025
Reply from Better - Hackney Marshes Centre
Thank you for sharing your experience with us, Aidan.
We are happy to hear you found the help you needed
Kind Regards
Reply from Better - Hackney Marshes Centre
Hi Juana
Thanks for your review.
We are so pleased to hear that the staff at Hackney Marshes Centre have been so supportive!
Warm Regards
Hazal
The swim instructor Theo is amazing
The swim instructor Theo is amazing, patient and fantastic at what he does! My daughter has learned so much in such a short space of time.
2 September 2024
Reply from Better - Hackney Marshes Centre
Hi Isabella,
Thanks for your review.
We are so pleased to hear that Theo is so amazing and that your daughter is progressing so well!
Warm Regards
Hazal
I would have given it 6 stars if the…
I would have given it 6 stars if the person I dealt with, Rupal, was in charge of this company. The service she provided is beyond words! There are some people who are great at their job, fewer are those who also show excellent communication and service and there is Rupal, one among many who provides every fibre of her DNA to support and give you the best service. The company's shortfall is to not have her as the administrator or in a position of influence to make a real change. While no one else contacted them after she did her work, she maintained constant communication and excellent help, cannot speak enough about how amazing she is.
1 April 2024
Unprompted review
Reply from Better - Hackney Marshes Centre
Good Morning,
I hope this message finds you well. I wanted to personally thank you for taking the time to share your feedback with us regarding your experience with us when you contacted us for support recently.
We are thrilled to hear that Rupal, our team member, was able to provide you with the support and professionalism you deserved. Your satisfaction is our top priority and we are constantly striving to improve our services to meet our customers needs. Our team works hard to provide timely and effective solutions to our customers, and it is always rewarding to hear when we have met or exceeded their expectations.
Thank you again for your review, and please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help.
Best regards,
Charmaine
Good amount of pitches BUT.......
Good amount of pitches unfortunately they facilities are too far away from the main centre. My daughter got injured today, I had a ten minute walk to the centre just to get help, no quick way of actually contacting the centre to get help. The staff were so helpful went above and beyond, so a Big Thank You to them!!! But the centre needs to look at putting things in place in case of an emergency, it's ridiculous that they don't have a first aider or anything of that nature in case of an emergency. Again, I want to thank all the staff that went out of their way to help us.
28 April 2024
Unprompted review
Reply from Better - Hackney Marshes Centre
Hi Lorraine,
Tank you for your review.
We are sad to hear that your daughter was injured but happy to hear that one you got help, the staff handled it so well.
Warm Regards
Hazal
Good I'm using all weights
15 January 2024
Reply from Better - Hackney Marshes Centre
Dear John,
I would like to express my gratitude for your review of the Britannia Leisure Centre. We are delighted to know that you are thoroughly enjoying your membership at our facility and that you find it to be suitably equipped with all the necessary equipment.
We appreciate your feedback and are pleased to hear that you are satisfied with the activities we offer. It is our pleasure to provide a welcoming, inclusive environment for all our members.
We hope you continue to enjoy your membership and the amenities we have to offer. Please do not hesitate to reach out to us if you have any questions or concerns.
Thank you for choosing Britannia Leisure Centre.
Sincerely,
Charmaine
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