So far, so good!! Friendly, helpful and welcoming staff. Good facilities, which is clean and air conditioned gym. Boditrack monitor is a useful addition to health and wellbeing monitoring.... See more
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Location
Switch locationPopes Lane, W3 8LQ London, GB
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Staff and coaches are all very friendly and encouraging. The venue is well-equipped and bright with windows. It will be good if they can have a better spread of activities each day, as right now, a fe... See more
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All the centres employees have been very pleasant and helpful. It’s possible to book classes and the process is easy. I would like the qr code to be included in booking confirmation email so I don’... See more
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Overall I think the service is good. Booking gym slots means there is not over subscription of the use of gym and its equipment, however I do think the classes could be more varied and available to... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Popes Lane, W3 8LQ, London, United Kingdom
4.2
Great
21 reviews
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Wifi doesnt work
21 July 2026
Reply from Better - Gunnersbury Park Sports Hub
Hi Orlando,
Thank you for taking the time to leave a review.
We're sorry to hear you've experienced issues with the WiFi during your visit.
We appreciate you bringing this to our attention and will pass your feedback on to the relevant team so they can investigate the problem.
Thank you again for taking the time to let us know.
Kind regards,
Suheera
So far, so good!!
So far, so good!!
Friendly, helpful and welcoming staff.
Good facilities, which is clean and air conditioned gym.
Boditrack monitor is a useful addition to health and wellbeing monitoring.
3 July 2026
Reply from Better - Gunnersbury Park Sports Hub
Hi Aly,
Thank you for your lovely feedback!
We’re so pleased to hear that you’ve had a positive experience with our friendly and welcoming team, as well as our clean and well-equipped, air-conditioned gym. It’s also great to know that you’re finding the Boditrax monitor a valuable tool for supporting your health and wellbeing.
We truly appreciate you taking the time to share your thoughts and look forward to continuing to support you on your fitness journey.
Warm Regards,
Hazal
Best view gym in London
Lovely place in the middle of the park. Gym has an amazing view. Probably the view from a treadmill in London.
19 May 2026
Reply from Better - Gunnersbury Park Sports Hub
Hi Anon
Thank you for your review.
We are very pleased to see that you enjoyed the unique park setting and those incredible gym views.
It’s great to hear it made your visit even more special, and we hope to welcome you back again soon for another workout with a view!
Kind Regards
Amir
Gym, Tennis, great staff, caffe, park
Gym, Tennis, great staff, caffe, park with lots of fresh oxygen. Beautiful day every time I visit Gunnesbury park gym!
2 April 2026
Reply from Better - Gunnersbury Park Sports Hub
Hi Inge,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying your time at Gunnersbury park sports.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Reply from Better - Gunnersbury Park Sports Hub
Hi Lisabel
Thank you for your review.
It is great to see that Gunnersbury Park Sports Hub is in great condition and that the staff and members are enhancing your experience with us!
Kind Regards
Amir
Great in-centre customer service
All the centres employees have been very pleasant and helpful.
It’s possible to book classes and the process is easy.
I would like the qr code to be included in booking confirmation email so I don’t have to have yet another app
3 March 2026
Reply from Better - Gunnersbury Park Sports Hub
Hi Nathalie,
Thank you for your review!
We are so delighted to hear that you are enjoying Gunnersbury Park Sports Hub.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Friendly and helpful staff
7 January 2026
Reply from Better - Gunnersbury Park Sports Hub
Hi Fariba
Thank you for your review.
We are very pleased to see that the staff at Gunnersbury Leisure Centre are creating a friendly atmosphere and have provided help when needed.
If you have any further enquiries, please do not hesitate to ask.
Kind Regards
Amir
All the classes and teachers are great
All the classes and teachers are great.
Maybe the showers could be a bit better; they were too cold :)
3 September 2025
Reply from Better - Gunnersbury Park Sports Hub
Hi Minerva
Thank you for your review.
It is great to see you are enjoying the fitness classes at the Gunnersbury Park Sports Hub, and we appreciate your feedback regarding the showers.
We will be sure to pass your feedback on, and hope you continue to enjoy your experience with us.
Kind Regards
Amir
Disappointed as there are way to many…
Disappointed as there are way to many running machines and only few for weights! Leg press only one a joke! The place is run by muppets
29 March 2025
Unprompted review
Reply from Better - Gunnersbury Park Sports Hub
Hi Vas,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the equipment available during your visit to the Gunnersbury Sports Hub. We understand the importance of having a balanced selection of machines and weights, and we’re always looking for ways to improve our facilities to meet the needs of our members.
We take your comments seriously and will be reviewing the distribution of machines and weight stations to ensure a more balanced workout experience for everyone. We will also looking into the possibility of adding more options for leg presses in the future.
If you have any further suggestions or concerns, feel free to reach out to us directly. We’d love to have the opportunity to improve your experience with us.
Thank you for your understanding, and we hope to welcome you back soon!
Best regards,
Charmaine
Staff and coaches are all very friendly…
Staff and coaches are all very friendly and encouraging. The venue is well-equipped and bright with windows. It will be good if they can have a better spread of activities each day, as right now, a few days are packed with intensive activities while other days too light in intensity.
24 February 2025
Reply from Better - Gunnersbury Park Sports Hub
Hi,
Thanks for your review.
We are so happy to hear that the staff at Gunnersbury Park Sports Hub are so friendly and encouraging!
Warm Regards
Hazal
Wonderful front of house staff and…
Wonderful front of house staff and great classes in yoga and pilates - I am a recently joined member and determined to use the widest range of facilities I can.
17 February 2025
Reply from Better - Gunnersbury Park Sports Hub
Hi Capetown
Thank you for your kind review!
We're very happy to hear our front-of-house staff are creating a wonderful atmosphere and you are enjoying the Yoga and Pilates classes.
It's great that you're making the most of our facilities, and we’re excited to support you on your fitness journey. We look forward to seeing you continue to explore everything we offer.
Kind Regards
Amir
App does not work for under 17s yet…
App does not work for under 17s yet they have a junior memmberhsip - suport did not even check before a breif reply that has not solve dmy problem
16 January 2025
Reply from Better - Gunnersbury Park Sports Hub
Hi WV
Thank you for your review,
We are sorry to see you are having trouble using the Better App.
An email has been sent to you directly, please reply to this when possible and we will do our best to assist with your query.
Kind Regards
Amir
Reply from Better - Gunnersbury Park Sports Hub
Hi Hassan,
Thanks for your review.
We are so delighted that you are enjoying Gunnersbury Park Sports Hub!
Warm Regards
Hazal
Excellent atmosphere
Excellent atmosphere. Gym is very clean and all equipment in good condition or new.
24 September 2024
Reply from Better - Gunnersbury Park Sports Hub
Good Afternoon Keise,
I wanted to personally express my gratitude for taking the time to share your feedback with us. Your review truly brightened our day.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Gunnersbury Sports Hub.
We are constantly striving to provide top-notch facilities and a welcoming environment for all our members, and it's fantastic to hear that we are meeting your expectations.
Thank you once again for sharing your thoughts. We look forward to continuing to serve you and ensure that your time at the leisure centre remains exceptional.
Kind regards,
Charmaine
So far I have been enjoying my gym…
So far I have been enjoying my gym sessions. The staff are friendly and the the facilities are perfect for me as well as the cleanliness.
31 July 2024
Reply from Better - Gunnersbury Park Sports Hub
Hi Riccardo
It's great to hear that you're enjoying your time at our Gunnersbury Park Sports Hub and have had the opportunity to speak with our staff. We look forward to continuing to provide you with an enjoyable experience!
Thank you for your review and for choosing Better.
Kind Regards
Amir
Dirty boring Gunnersbury Park Gym
I am rating Gunnersbury Park Gym . The location is amazing the gym view is unique and classes are cool but apart from that is not inviting at all
Is dirty
Not enough machines or at list some of the main ones
Is boring look inside
Wrongly distributed
Customer service is truly bad
It could be one of the best gym in the areas but is a shame it might have the wrong management
20 June 2024
Unprompted review
Reply from Better - Gunnersbury Park Sports Hub
Hi Paola,
Thank you for your review.
We are disappointed to hear you are unhappy with the facilities and customer service you have received at Gunnersbury.
We have forwarded your comments to the centre so they can improve for the future.
We appreciate you taking the time to provide us with this feedback and hope we can do Better!
Warm Regards
Hazal
Better ofers plenty of exercise and…
Better ofers plenty of exercise and there are helpful staff. Despite I have problem with my knee, I find exercises suitable for me. I meet with kind people work there who always help and give me an advice.
I could choose a membership suits me. I like Better and I use few ofers there. Before I used to another place but I Better is the best and provides my all needs.
19 April 2024
Reply from Better - Gunnersbury Park Sports Hub
Hi Mariola
Thank you for taking the time to leave a review.
It's great to hear that you're enjoying your time at Gunnersbury Park Sports Hub and have had the chance to meet our friendly staff.
We look forward to you continuing your experience with Better, and we will pass your feedback on to the centre!
Kind Regards
Amir
Reply from Better - Gunnersbury Park Sports Hub
Hi Kanan,
Thank you for your review.
We are so happy to hear you are enjoying the facilities at Gunnersbury Park Sports Hub and that you have found the staff to be friendly and helpful!
Warm Regards
Hazal
Good Service
Overall I think the service is good. Booking gym slots means there is not over subscription of the use of gym and its equipment, however I do think the classes could be more varied and available to all the members as currently dependent on your membership payment type (i.e. concessions etc) you are not allowed to go to a number of classes and therefore you are only allowed into the gym and classes at specific times etc and therefore miss out on a number of classes unless you pay upwards of 6.00GBP.
The cleanliness of the gym is perfect in my experience and they have sanitiser wipes all over the place to use to clean machines, equipment, hands etc, so there is no worry about hygiene or lack therefore of being able to be hygienic by customers using the gym
8 February 2024
Reply from Better - Gunnersbury Park Sports Hub
Good morning Eva,
I hope this message finds you well. I wanted to express my sincere gratitude for taking the time to share your thoughts on your membership experience at the Gunnersbury Sports Hub. Your feedback means a great deal to us.
I'm thrilled to hear that you are enjoying your membership and that our team is doing an excellent job keeping the centre well-maintained and providing adequate sanitisation measures. We take pride in ensuring that our customers have a safe and enjoyable experience.
Regarding membership fees, we understand that it can be a concern for some customers. Please know that we strive to offer a range of membership types that cater to different levels of access and budget, so we can accommodate all our customers' needs.
Once again, thank you for your valuable feedback, and please don't hesitate to reach out if you have any further questions or concerns.
Warm regards,
Charmaine
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