Great swim. Pool temperature 27C v comfortable for doing lengths. Love the big windows & lots of natural day light Changing areas and showers clean. Staff friendly and helpful. Only disappointment is... See more
Company replied
Location
Switch locationChampions Way, NW4 1PX Hendon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Angelo at Better gym Barnet is a very kind and caring person. Always available to help when called upon. Angelo assists me with making my time at the gym very enjoyable. Thank you Angelo for all your... See more
Company replied
What made my experience great was that Better responded to my email enquiries, I got help onsite and my issue was seen to and resolved, although it took a while or short pace of time.
Company replied
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Champions Way, NW4 1PX, Hendon, United Kingdom
4.5
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service provided.
What made my experience great was that Better responded to my email enquiries, I got help onsite and my issue was seen to and resolved, although it took a while or short pace of time.
9 October 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Berenice,
Thank you for your wonderful review!
It's great to hear that you've been enjoying your experience at Barnet Copthall Leisure Centre.
We're especially pleased that our team made a positive impression and helped make your visits even more enjoyable.
We truly appreciate your support and look forward to welcoming you again soon.
Warm Regards
Azaria
Reply from Better - Barnet Copthall Leisure Centre
Hi Imtiyaz
Thank you for your review.
We are delighted to hear that you had a good experience, found our staff helpful, and were pleased with our facilities at Barnet Copthall Leisure Centre.
We hope to see you again soon!
Kind Regards
Amir
Great swim
Great swim. Pool temperature 27C v comfortable for doing lengths. Love the big windows & lots of natural day light Changing areas and showers clean. Staff friendly and helpful.
Only disappointment is that the shower water temperature fluctuates during use & isn’t really warm enough.
7 October 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Yasmin,
Thank you for taking the time to share your review.
It's fantastic to hear that you enjoyed the bright, open atmosphere around the pool and found the facilities well maintained.
We're also pleased that our team helped make your visit an enjoyable one.
We're sorry that the shower temperature didn't meet your expectations. Your feedback has been noted and will be shared with the relevant team, as we appreciate how important comfort is after a swim.
We hope to welcome you back again soon.
Warm regards
Azaria
First time at Barnet copthall gym
First time at Barnet copthall gym was great. Helpful staff, excellent gym and clean locker room.
6 October 2026
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon,
Thank you for your wonderful review!
We're so happy to hear that your first visit to our centre was such a positive experience.
It's great to know that our helpful staff, excellent facilities, and clean locker rooms made a great first impression.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Angelo at Better gym Barnet is a very…
Angelo at Better gym Barnet is a very kind and caring person. Always available to help when called upon. Angelo assists me with making my time at the gym very enjoyable. Thank you Angelo for all your kindness and help with enabling me to move forward with my life in training.
Proper gentleman.
6 October 2026
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Hi Paul,
Thank you so much for your wonderful feedback. We’re delighted to hear about the positive impact Angelo has had on your experience at Better Gym Barnet!
It’s fantastic to know that his kindness, support and dedication have helped make your time at the gym more enjoyable and have supported you on your training journey.
We’ll be sure to pass your lovely comments on to Angelo, we’re sure he’ll really appreciate them.
Thank you again for taking the time to recognise his efforts, and we wish you all the best as you continue to progress with your training!
Warm regards,
Ellis
Great Facilities, Poor Member Experience
Better has excellent facilities, an impressive range of classes and clearly strong demand. The infrastructure is a real strength. However, the overall experience increasingly feels over-managed and punitive, with late cancellation penalties, repeated membership checks and systems that are particularly frustrating when connectivity is poor at facilities such as Copthall and Hendon.
More concerning is the lack of genuine engagement on the gym floor. Staff are often conspicuous by their absence, leaving members to their own devices rather than offering meaningful guidance on technique, training or progression. There is also a noticeable perception that younger, more conventionally attractive members receive considerably more attention, whilst members over 30 can feel almost invisible. That is neither professional nor conducive to an inclusive fitness environment.
Better has clearly invested in the physical infrastructure; it now needs to invest equally in the **human infrastructure**. More visible coaching, better member support and a stronger sense of community would transform an excellent set of facilities into a genuinely excellent fitness experience. At present, there seems to be rather more emphasis on policing members than on helping them thrive.
1 September 2026
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Hi Nina,
Thank you for your review!
We're pleased to hear that you value the quality of our facilities, the wide range of classes, and the investment made in our centres.
We're sorry to learn that aspects of your experience have left you feeling frustrated.
Your comments regarding cancellation policies, membership checks, connectivity challenges, staff visibility on the gym floor, and the level of support available to members are all important points.
We also take your observations about inclusivity and member engagement seriously.
We're more than happy to share this with our wider team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Great swimming lessons
Participating in my first swimming lessons has been a truly wonderful experience. The staff members demonstrate exceptional professionalism and expertise throughout every interaction. I am particularly grateful for the helpful guidance provided by the team, starting right from the warm welcome at the reception desk. The instructors are incredibly supportive, ensuring that the sessions are both productive and enjoyable. It is a pleasure to be part of such a well-organized and encouraging aquatic program.
22 September 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Nicoleta,
Thank you for sharing your lovely review!
We're thrilled to hear that your first swimming lessons have been such a positive and rewarding experience.
It's also wonderful to know that our team has helped make you feel comfortable and supported every step of the way,
Creating an enjoyable and inclusive environment for everyone learning to swim is something we take great pride in.
We truly appreciate your kind words and are delighted to have you as part of the programme.
We wish you every success as you continue your swimming journey and look forward to seeing your progress in the pool.
Warm Regards,
Azaria
Welcoming leisure centre
The leisure centre seems to be well organised and has a wide selection of keep fit classes. The swimming pools are at a good temperature and the changing areas are clean.
Booking the popular classes is a bit of a scramble.
23 September 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Natsha
Thank you for your review.
We're pleased you enjoy the variety of classes, pool temperatures, and clean facilities. We also appreciate your comments about booking popular classes and will take this on board!
Kind Regards
Amir
Reply from Better - Barnet Copthall Leisure Centre
Hi Gideon
Thank you for your review.
It is great to see that you are enjoying the facilities at Barnet Copthall Leisure Centre, and that the staff have been able to enhance your experience!
Kind Regards
Amir
Great course leader
Great course leader
However no lighting in car park this Tuesday scary and dangerous. Plz ensure lights are turned on
22 September 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Sharon,
Thank you for your incredible review!
We're happy that you're enjoying your Healthwise programme with us.
However, we're saddened to hear about the issues you've experienced with the lighting, and we'll be sure to share this with our wider team.
Thank you again for your review!
Warm Regards,
Kaisha
Reply from Better - Barnet Copthall Leisure Centre
Hi Monica
Thank you for your review.
We are very happy to see that you had a good experience at Barnet Copthall Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
Good centre for teens
I am pleased that the centre offers affordable space for teens to access, junior gym, badmington, swimming
10 September 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Mariola,
Thank you for your review!
We're delighted to hear that you value the affordable opportunities available for our younger members, particularly junior gym, badminton and swimming sessions.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Welcoming place
Polite , informative and attentive interaction from reception to the actual staff in the class and gym.
Good and clean facilities.
8 September 2026
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon,
Thank you for your wonderful review!
We're delighted to hear that you received polite, informative, and attentive service from our team, particularly at reception and our fitness instructors.
It's also great to know that you found our facilities clean and well-maintained.
We'll be sure to pass on your kind words to the team.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
I've done three Yoga Basics and two…
I've done three Yoga Basics and two Pilates Basics classes so far and been very happy with the instructors leading the class. The booking system is easy given a bit of time to understand how it works. The staff at Copthall reception are very helpful.
24 August 2026
Reply from Better - Barnet Copthall Leisure Centre
Hello Julie,
Thank you very much for your 5-star rating.
We are glad to hear you are enjoying the Yoga and Pilates classes and find our staff very helpful.
Enjoy your future classes.
Kind regards,
Shirley
Thoroughly enjoyed aqua aerobic classes…
Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience.
Spoke to Clare at customer service to freeze my membership due to health reasons. She was wonderful and was able to deal with it right away. Very satisfied with my whole experience with BETTER
21 August 2026
Unprompted review
Reply from Better - Barnet Copthall Leisure Centre
Hi Pravinder,
Thank you for sharing your wonderful feedback.
We're delighted to hear that you have thoroughly enjoyed the aqua aerobics classes with Gideon at Copthall Leisure Centre and that they have been such a fun experience. It's also fantastic to know that Clare was able to assist with freezing your membership quickly and compassionately during a difficult time.
We are pleased that both Gideon and Clare helped make your experience with Better such a positive one, and we will ensure your kind comments are passed on to them and their teams.
Thank you again for taking the time to recognise the excellent service you received.
Warm Regards,
Hazal
Very good
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was with the waiting list system for classes. They send an email when there's a place available, you then have to go and try to book again rather than being allocated a place automatically.
18 August 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Lisa,
Thank you for taking the time to share your feedback and for your 4-star review of Barnet Copthall Leisure Centre.
We're delighted to hear that you're enjoying the convenient location, parking facilities, clean and well-equipped centre, and the fitness classes included with your membership.
We also appreciate your comments regarding the waiting list system for classes. We understand how having to rebook after receiving a place availability notification can be frustrating, and we're grateful that you've taken the time to share your experience. Feedback like yours helps us identify areas where we can continue to improve our services.
Thank you again for your valued feedback, and we look forward to welcoming you back to the centre soon.
Warm Regards,
Hazal
My first swimming lesson
It was my first time learning how to swim, and I can say that with the help of my coach, I was able to conquer my fear and enjoy my first lesson.
18 August 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Isoken,
Thank you for your wonderful 5-star review!
We're delighted to hear that your first swimming lesson was such a positive experience. Learning to swim is a fantastic achievement, and it's especially rewarding to know that your coach helped you overcome your fear and build your confidence in the water.
Thank you for sharing your experience. We look forward to supporting you on your swimming journey and celebrating many more milestones with you.
Warm Regards,
Hazal
The open weekend gave the opportunity…
The open weekend gave the opportunity to try different activities and choose the one I enjoy and like.
18 July 2026
Reply from Better - Barnet Copthall Leisure Centre
Good Afternoon Karthiha,
Thank you for your lovely review!
We're so pleased you enjoyed our Open Weekend and that it gave you the chance to try a variety of activities. It's great to hear you found something you enjoy, as that's exactly what we hoped to achieve.
We look forward to welcoming you back soon and hope you continue to enjoy everything our centre has to offer!
Warm regards,
Azaria
My experience is very different from…
My experience is very different from before because l am in joy to use the gm swimming pool and the staff is very friendly and helpful
9 July 2026
Reply from Better - Barnet Copthall Leisure Centre
Hi Layle
Thank you for your review.
We are delighted to hear you're enjoying the gym and swimming pool at Barnet Copthall Leisure Centre and that our staff have been friendly and helpful!
Kind Regards
Amir
Reply from Better - Barnet Copthall Leisure Centre
Hi Vincenzo,
Thank you for your feedback.
We’re really pleased to hear that our staff were helpful in supporting you with the registration process. It’s great to know they made the experience smooth and straightforward for you.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.