BetPlays Reviews 

Hi Casino Guru,

I and my siser creat our account with betplays.com and we deposited around 15k $ for this website . After we won around 20k $ , we requested withdrawn and verified successfully all their requirements and they said we need wait 5 days for the money go through our bank . But after 4 days they send a email and said that they have banned our account because we did some thing wrong with their rule 3 and rule 9 . After carefully reviewing the terms they provided, we think we have not violated or accidentally fallen into some unreasonable terms from the website they provided:

First, my account and my sister's are 2 completely separate accounts, how can I log into her bank and transfer money to them? WHY they dont regret our money if they realized we are same address . As well as KYC verification, how can I verify if she is impersonated?

Second, we have participated in many betting sites for 15 years now, and creating the same home address and withdrawing money is almost common, because we often participate in playing together, including my wife. The rule they provided means that I cannot introduce anyone to their website if I am satisfied?

Third, our accounts have deposited money without claiming any bonus from them , which proves that we are not cheating and participating seriously.

Fourth, how can a betting website that makes up ridiculous rules to rob players of their money survive in the long run?

I will find a lawyer to make a dispute with them , but PLEASE EVRYONE SHOULD BE CAREFULLY THIS SCAMMER WEBSITE .
REPLY BETPLAYS :
My account is Maimap , Tinumap and Skymap .
I put our account in here 3 weeks ago but you did not answer and you pretend to ask again as if you really care. Don't act here with everyone.

Stay away from this scam site. They will not let you withdraw your money and will suspend your account for no reason.

(Update: Now BetPlays "requests more information", which they already have and their "support" is still not responding to any messages. Again: stay away from this site!)

Many nice slots and excellent service. I haven't had any problems since i started playing. Everything works as it should.

Betplays scam, confiscate all my money!

Played here for almost 2 months. Had just 305 CAD and tried 3 weeks ago to cash out 200 CAD (approc 130 usd). Meanwhile, I fully verified my account. Betplays kept saying me that the withdrawal will not take more than 5 days to be processed (although many casinos now pay in seconds, not in days...). After the 5 day window was gone, they did not respond to me anymore. Yesterday they sent me an email that my funds were confiscated for violating the terms. No specific term which I "violated" was mentioned. Nothing, just they took my money. Please stay away

i got a failed deposit but the money is deducted to my acc, and its been 4days already they even told me that my payment didnt went thru so i need to wait. My points is i have all the profs of my deposit but its like they are not doing some actions to it.

I require is C$1300 withdrawal on September 15, after 12 days still pending! Inquire the customer service,they keep giving u the same answer” the relevant department is processing it”,no time frames when u could get the money! It s ridiculous! It seems they don’t want to pay out money over 1000! I don’t know if I could get the money back! My account id:13024540

I got to play at this casino thru good reviews on trust pilot, the games are good also support seemed ok, i was verified on my documents and put in a request for a withdrawal since i won. i
Iwas disappointed that i had to wait 5 business days for it but i did it, i am now since the 16th of September i had requested the funds to today the 26th still pending i keep on chatting with support it has been 4 days they tell me they escalated the issue to the paying departement and they will advise me, but nothing is happening it is so frustrating and they keep telling me to be
patience, i have asked them number of time to let me chat with a manager by he was never there it has been almost 10 day waiting i am very disappointed.

so I signed up a couple months ago and played like usual, I managed to get my account $15,300 CAD until they finally limited my play which is fine, The problem was when I went to withdraw it was taking TWO weeks, but I gave it time, after two weeks and MANY talks on chat Betplays sent me an email accusing me of breaking their terms and conditions for MULTI ACCOUNTING (which isn't true because its my ONLY account and under my name, address, DOB etc.) not to mention I passed verification AND also accused me of "collusion" which makes no damn sense, so basically they confiscated all my winnings and then ONE MORE SLAP they confiscate my deposit as well, after this happened I checked ask gamblers for help and I see countless complaints that they do this to anyone who wins, PLEASE DON'T PLAY HERE, i've already contacted a lawyer and we will be persuing damages against Betplays in the coming weeks in which my lawyer told me he has dozens of cases he gathering against them because nothing they accused me of is true, id rate 0 if I could, SCAM COMPANY!!!!!!

EDIT:
My ID is 14548886 and my username is : JordanM92

this is beyond rediculous as i've done absolutely nothing wrong. all this "evidence" i broke terms is completely FALSE which add to my scam claims.

I have everything documented and all screenshoots to prove this scam is wrong, to make matters worse, they confiscated ALL my winnings and even stole my deposit. ive actually hired a lawyer to persue this matter as these guys are a legit SCAM that will steal your money and just make false claims, DO NOT PLAY HERE, anyone that wants proof im telling the truth, feel free to hit e up and ill will provide all the proof so you can see for yourself that they are a scam

I have been playing on betplays for about 2 years. After 1 year they invited me to their VIP program. Recently I went on a winning run and got my account to 41k CAD.

My limits where cut so I went to withdraw my money. After about 5 days I was getting concerned that my withdrawal hadn't been processed because on their site if you are in the VIP level it says it will be processed in 72 hours. I contacted the VIP team and they assured me everything was fine, my funds are safe and there is nothing to be concerned about.

2 days later I get an email from betplays saying they have blocked my account and they will not pay me my winnings. They claim I broke rule 3 (multi-accounting) and rule 9. (criminal activity). When I ask them to explain how I broke these rules they don't explain anything and have since refused to reply to my messages even though on their gambling licence it says they have to provide communication to its players.

On the multi-accounting, I only ever opened 1 account, my bets are unique in that I did a lot of betting on live Australian rules so I am certain there wont be one account with the same bets as me.

On criminal activity, I have never been involved with criminal activity and have a clean record so I honestly have no idea what they are talking about nor will they explain.

I emplore people not to play on this site as I can see the same thing has happened to others who have left reviews here.

My player ID: 6386948

Betplays if you are reading this, please just save everyone time and just pay me my winnings. Since I was concerned you were not going to pay me I have screenshots of everything, it's all documented.

Update: Betplays responded to this complaint again asking me for my account ID even though my account ID is in the complaint. These are the games they play. They absolutely have all my information. If I go on to their live chat, their agents just close the chat without responding. Reading all the other reviews on here, they are stealing other peoples money too and its all an identical process. Everyone is magically breaking the exact same terms without any proof being provided. Betplays owners are committing massive fraud and stealing people's winnings, they should be thrown in jail, these people are criminals!

Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds

Dear Betplays Legal Department,

I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.

I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.

I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).

Please be advised of the following:

No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.

No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.

Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.

Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.

Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.

I hope this matter can be resolved amicably and promptly.

Sept 19th: They answered this thread as if they do not have records of my account lol. Of course, they closed it. I have screenshots of my avcount with the balance and every teansaction made on there. Including doenloaded trannscripts of the staff interactions with me and email. It's incredible to see them blatantly lie on this platform. After speaking to my lawyers, without giving away sensitive information, Betplays has several lawsuits against them already. They should be shut down.

Guys stay away from this casino. When you win they block you and tell you that you violated some policy. They also claim that they will reimburse your original deposit which they keep giving you all kinds of excuses. They are scammers. They will probably respond to this and say they dont have this email on file

I won 19,000 euros. And when I tried to take out they said I have violated two rules. Rule regarding multi account and 2) tried to cheat rule. None of those are true. They suspended my account. I guess they don't want people to take out a lot of money when they win with little deposit. Scam! So disappointed. And when I ask they say "decision is final" without providing any proof to anything! Sent a complain to licensor.

Blocked account with 1800+ euros

After 1st try to withdraw funds, they asked 5 days to execute it, and then more 5 days after asking 1 more time simple passport copy, and then after more 6 days just blocked the acc
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Dear Customer,

After a thorough review of your betting activity, we have identified a violation of our General Terms and Conditions, leading to the suspension of your account. Consequently, any pending winnings will not be paid out.

The matter has been carefully reviewed by the relevant department, and the decision is final. Please be advised that this case is now considered closed, and further correspondence regarding this issue will not be addressed.

Thank you for your understanding.

Best regards,
BetPlays Team

+ reply to Betplays below
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Of course now i dont have because u deleted it after my attempt to withdraw

I won $500 last night, now I have been blocked. I can’t gain access to the home page. No way to get my winnings.

the company is a fraud! don't play because they don't give you the money you win! report everyone to the licensing authority and electronic crime! fraud

Don’t play here - just simply way better options.

They say “up to five days for a withdrawal” good luck lol - it’s gonna succeed and you may not even see it, I’m still waiting myself.

The support is miserable, they don’t help in anyway and will ask if you need any more help without actually helping.

This place is so behind, and it’s so offshore you can find any other modern day casino and you’ll get way better results.

Avoid this place - literally I’d be amazed if I need a dime.

I am playing and winning some small amount but they closed my account they say i violating the site but they can explain why and even my own money dor deposit they did not give it back this site is scam don't ever create or used this betting site

Scammers! Deposited $650. Was told my max bet allowed was $13.86 and had to make about 50 bets to be able to make a withdrawal. Got account verified and they stated I was money laundering with no evidence; suspended my account permanently; and stated no remaining monies ($493) would be paid. Use Canadian companies only.

Stay away folks.

Best

Don't follow the Responsible Gaming Rules and do not provide the funds on time. Scam!

I had the best experience at betplays thanks to Daniel, he’s been incredibly helpful and supportive always giving an extra push with whatever he can, I will stay true to the site and continue to recommend it for as long as Daniel is there