bet365 Reviews 

6,933
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, most reviewers were let down by their experience overall. Many found customer service unhelpful, inefficient, and difficult to navigate. Customers frequently reported account issues like suspensions, restrictions, and withdrawal difficulties. Technical glitches and website freezing further contributed to a frustrating user experience. Reviewers also felt the company showed greed and did not value loyal customers, with some accounts limited or closed after winning. Conversely, a small portion of people were satisfied, noting smooth and fast payouts, good casino game selection, and an overall problem-free experience.

What people talk about most

Website

Clients share negative opinions on the website, with many reviewers calling it a "disgrace" and expressing... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting delays and difficulties in... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing issues such as accounts... See more

Service

Users describe negative interactions with service, with many reporting frustrating delays and issues with... See more

Price

Customers express significant dissatisfaction with pricing, often feeling that they spend a lot of money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that som... See more

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more

Rated 1 out of 5 stars

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football ga... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(6,933)

1,243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I tried to contact bet365

I tried to contact bet365. The live chat window showed an error. I filled out the contact form and that also showed an error: "Webform Submission failed, please try again later"

14 July 2026
Unprompted review
Rated 1 out of 5 stars

It was my mistake I wanted to bet on…

It was my mistake I wanted to bet on world cun and have fun I’m so stupid that I dident went to the kiosk down of my house do it in fun without investigations like police just because I wanted to have fun they block my accces they kept the funds and dident relase my funds even that I dident replace even a bet!!! They took my joy to bet and make it as hell and when I ask for help they told me give me 3-5 mins to investigate and always answer same shit answeres without to sort my problem I wish them to close and go bankrupt amen !!! Rabbish thieves

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid bet365

They randomly limit your wager amounts and ban you from promotions without reason. If you win too much or bet markets they don't like, they will close your account.
Luckily I was allowed to withdraw everything.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

1 star is generous

1 star is generous. The absolute worst betting app ever, I know people say this all the time that a betting app never returns but serious, bet365, you never ever win. The most I have won has been £100 and I had been playing for months with substantial deposits. Hardly any bonus’ either. Avoid, keep your money.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

False advertising

Just joined up after receiving offer of £30 of free bets. Offer states to qualify for bet credits you must successfully verify your account. Once you have completed verification you can then claim your bet credits. Offer still
Showing I need to verify and when I queried they are now saying I need to complete £10 of bets. It will be a short stay with bet365

13 July 2026
Unprompted review
Rated 1 out of 5 stars

If you live in Alberta

If you live in Alberta, you have just got scammed on your bets. They have removed all your bets everything. This website is a disgrace scam and should be shut down.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE

scam app. just disconnected me right before i won the hand. then took me to automated rng that showed different result and gave me losing hand. terrible unfair app. do not reccomend. i heard this from other people and now experienced it. not fair.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Gianni s is sexist

Gianni s is sexist, provides the worst customer service ever. my male fiance is allowed to have an account, but I am not? because they can is the only reason provided. its sexist is what it is.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Shit app shit company wouldn’t waste…

Shit app shit company wouldn’t waste your money with these scammy bastards can’t even have a paid out bet that should’ve won but they decided to change the rules a win is a win but they can’t help themselves

12 July 2026
Unprompted review
Rated 1 out of 5 stars

This company limits your bet once you…

This company limits your bet once you start losing effectively never allows you to have a chance to punt. Why do that ? If you didn't want my business just don't let me place my first bet. Shady fraudulent company.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from slots RTP doesnt exist…

Stay away from slots RTP doesnt exist almost impossible to get a bonus and if you do get a bonus your lucky to get over 10x payout. Ive spent thousands of pounds and overall return is about 2/300 pound.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

These guys are next level fraud and…

These guys are next level fraud and slow. I opened an account and uploaded my documents. It took them a minute to review them and decide to close the account , although i uploaded a pic of my id taken directly with the phone and a utility bill. They allowed me to deposit before i sent out the documents and now its been over 8 days REVIEWING my documents which they already declined for them to return my money. In addition, they sent an email threatening not to open another account. All what i did is deposit, upload an id copy and pdf of my electricity bill. Theyre a joke. Im still waiting for review to end until today. NEVER USE THEM

2 July 2026
Unprompted review
Rated 1 out of 5 stars

They offer promos and dont fulfill…

They offer promos and dont fulfill them. I have to educate their operators every call. They dont understand their own terms of agreements for promos. Ai chat is terrible. Puts you on loops without answering questions.

Worst. They delayed soccer updates over 40 minutes. I wasnt watching a match and it showed a leg unfulfilled. It offered me a small buyout at the end of game. I thought chances of final leg hitting must be bad because player was t taken out. He actually fulfilled the lef 30 minutes earlier but they had that bug of a delay on stats update

F minus and stupid customer service reps

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor

I had disappointing experience with Bet365. My account was suddenly closed without a clear explanation, same experience as others had mentioned

8 July 2026
Unprompted review
Rated 1 out of 5 stars

slots are rigged to high heaven how…

slots are rigged to high heaven how they have not been investigated yet is beyond me day in day out year in year out just dead dodgy as hell.

another 271 spins book of the dead wihout a bonus horrendous.

another 309 spins to get a bonus that paid peanuts book of the dead this site is a dustbin stay away from the slots.

8 July 2026
Unprompted review

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