bet365 Reviews 

6,921
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, most reviewers were let down by their experience overall. Many found customer service unhelpful, inefficient, and difficult to navigate. Customers frequently reported account issues like suspensions, restrictions, and withdrawal difficulties. Technical glitches and website freezing further contributed to a frustrating user experience. Reviewers also felt the company showed greed and did not value loyal customers, with some accounts limited or closed after winning. Conversely, a small portion of people were satisfied, noting smooth and fast payouts, good casino game selection, and an overall problem-free experience.

What people talk about most

Website

Clients share negative opinions on the website, with many reviewers calling it a "disgrace" and expressing... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting delays and difficulties in... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing issues such as accounts... See more

Service

Users describe negative interactions with service, with many reporting frustrating delays and issues with... See more

Price

Customers express significant dissatisfaction with pricing, often feeling that they spend a lot of money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that som... See more

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more

Rated 1 out of 5 stars

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football ga... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(6,921)

1,230 reviews in the last 12 months

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Rated 1 out of 5 stars

I've been a loyal bet365 customer for…

I've been a loyal bet365 customer for years, but my recent experience has been extremely frustrating.
For months I've been dealing with ongoing technical issues, including slots freezing or hesitating during spins, the app taking a long time to load, and other performance problems. I've contacted customer support multiple times, cleared my cache, reinstalled the app, tried different internet connections, and followed every troubleshooting step they suggested. Despite all of that, the problems continue.
Support has been polite, but I keep receiving the same generic responses saying the issue has been passed to the technical team. After all this time, I still don't have a real solution or a clear explanation.
In my personal experience, it also hasn't seemed to matter which slot game I play. While there are occasional wins, I feel like it's nearly impossible to come out ahead over time. That's my experience after playing a wide variety of games.
I expect much better from one of the biggest online betting companies. If you're considering using bet365, be aware that if you run into technical issues, getting them resolved may take much longer than expected.
I hope bet365 takes customer concerns more seriously and improves both the stability of the app and the way ongoing issues are handled.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

By far the worst casino I’ve ever used…

By far the worst casino I’ve ever used I had over 1000 spins on 3 buzzing wilds no bonus, it’ll let you win once and then not bonus again if your lucky and it does, you don’t get back to starting balance I use it everyday same script, no free spins or rewards and doesn’t like to bonus and when it does pointless this has been a test over time, apart from the standard one bonus after hundreds of spins never worth thinking about a withdrawal because it’s always poor I still play to see if I can break the trend I’ll update if 3 buzzing wilds bonuses and give update on how many spins it took were at just over 1100

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. No promotions, no rewards, support was slow and useless, and payouts were poor. After years as a regular customer, this company clearly does not value existing players.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

BET365 scammers they will get your information then block

Hey everyone, be careful of this guys I’m just registered then send my DL all information bank account, pictures of my face after they block me with no reason I contact to customer service and get most badly conversation in my life they said we will not be explaining why we did block you , I ask them to delete my information answer was no and I don’t know what is my going to do. Stay away this is scammers 100%

25 July 2026
Unprompted review
Rated 1 out of 5 stars

I was with bet365 about a year,lost a…

I was with bet365 about a year,lost a fortune,then 1 night I won,now they say when you transfer money into your account it can take 4 hour unless it’s the weekend,it can sometimes take longer,well it was a Thursday night,transferred my winnings back into my account 12 hours later not there,so I messaged them,and they restricted my account

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad site

Bad site, avoid at any cost. People who work at support are okay,but people who stand behind them dont care about any of you. Closed my acc without any reason and they cant give me the answer why. Look for alternative guys. Good luck.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor from B365

Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that someone else had used my details, I submitted a Subject Access Request. The response was that all bets were settled. I requested details of my balance and the reason for account closure, to which they ended the chat session.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I had two winning tickets

I had two winning tickets. Absolutely fair and they just voided. And money was one bet was $2 I should get 52 and second bet was $8 and I should get 20 dollars. Can you imagine how cheap they are.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I placed a bet

I placed a bet - on world cup - for Spain $25
- I had no idea why it placed my 3 way bet - they're sys its not easy to monuover thru and pick whom to score or when
So even Spain won , I have lost ... ?
I will never place. A bet on this site

19 July 2026
Unprompted review

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