Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that som... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been a loyal bet365 customer for…
I've been a loyal bet365 customer for years, but my recent experience has been extremely frustrating.
For months I've been dealing with ongoing technical issues, including slots freezing or hesitating during spins, the app taking a long time to load, and other performance problems. I've contacted customer support multiple times, cleared my cache, reinstalled the app, tried different internet connections, and followed every troubleshooting step they suggested. Despite all of that, the problems continue.
Support has been polite, but I keep receiving the same generic responses saying the issue has been passed to the technical team. After all this time, I still don't have a real solution or a clear explanation.
In my personal experience, it also hasn't seemed to matter which slot game I play. While there are occasional wins, I feel like it's nearly impossible to come out ahead over time. That's my experience after playing a wide variety of games.
I expect much better from one of the biggest online betting companies. If you're considering using bet365, be aware that if you run into technical issues, getting them resolved may take much longer than expected.
I hope bet365 takes customer concerns more seriously and improves both the stability of the app and the way ongoing issues are handled.
Absolutely rubbish casino impossible to…
Absolutely rubbish casino impossible to win anything just takes takes takes!! 0☆
Again giving a website a chance this…
Again giving a website a chance this falls so short.rip off no rewards stay away ...bad bad site.dont use this site.
By far the worst casino I’ve ever used…
By far the worst casino I’ve ever used I had over 1000 spins on 3 buzzing wilds no bonus, it’ll let you win once and then not bonus again if your lucky and it does, you don’t get back to starting balance I use it everyday same script, no free spins or rewards and doesn’t like to bonus and when it does pointless this has been a test over time, apart from the standard one bonus after hundreds of spins never worth thinking about a withdrawal because it’s always poor I still play to see if I can break the trend I’ll update if 3 buzzing wilds bonuses and give update on how many spins it took were at just over 1100
Terrible experience
Terrible experience. No promotions, no rewards, support was slow and useless, and payouts were poor. After years as a regular customer, this company clearly does not value existing players.
BET365 scammers they will get your information then block
Hey everyone, be careful of this guys I’m just registered then send my DL all information bank account, pictures of my face after they block me with no reason I contact to customer service and get most badly conversation in my life they said we will not be explaining why we did block you , I ask them to delete my information answer was no and I don’t know what is my going to do. Stay away this is scammers 100%
The slot machines are all programmed…
The slot machines are all programmed it’s so inevitable.
Never ever play casino in this web it…
Never ever play casino in this web it is totally disgusting!!!
£500 in 2 days not one scatter or £1…
£500 in 2 days not one scatter or £1 win absolute scammers this site!!!
I was with bet365 about a year,lost a…
I was with bet365 about a year,lost a fortune,then 1 night I won,now they say when you transfer money into your account it can take 4 hour unless it’s the weekend,it can sometimes take longer,well it was a Thursday night,transferred my winnings back into my account 12 hours later not there,so I messaged them,and they restricted my account
I won a bet but they would not pay out…
I won a bet but they would not pay out because the bet was placed with bonus money and as the bet was 30 days after i placed it was "invalid", The online chat is useless. i feel ripped off
I was fooled 2 times by their betting…
I was fooled 2 times by their betting offers and lost money. They offer you free betting and after that you realize that you have lost real money
Bad site
Bad site, avoid at any cost. People who work at support are okay,but people who stand behind them dont care about any of you. Closed my acc without any reason and they cant give me the answer why. Look for alternative guys. Good luck.
Took a break a few years ago and really…
Took a break a few years ago and really enjoyed the website but now it’s disgusting! The slots are 100% rigged. You never win bigger than you spend! I will close te account again!
I have been using Bet365 for a few…
I have been using Bet365 for a few years now and they are scam they run rigged matches which you will end up losing money. ***Avoid at all cost***
Very poor from B365
Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that someone else had used my details, I submitted a Subject Access Request. The response was that all bets were settled. I requested details of my balance and the reason for account closure, to which they ended the chat session.
Absolutely disgusting takes ages to win…
Absolutely disgusting takes ages to win never get back near enough what you spend taken the fun right out the game waiting for 5 to when house was called joke
I had two winning tickets
I had two winning tickets. Absolutely fair and they just voided. And money was one bet was $2 I should get 52 and second bet was $8 and I should get 20 dollars. Can you imagine how cheap they are.
Diamond blitz3
This game is just not giving anything but small prizes, here you never wins anything but playing away your money
I placed a bet
I placed a bet - on world cup - for Spain $25
- I had no idea why it placed my 3 way bet - they're sys its not easy to monuover thru and pick whom to score or when
So even Spain won , I have lost ... ?
I will never place. A bet on this site
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








