At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
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Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After two months of chasing I was told…
After two months of chasing I was told that my return was lost by the carrier but a refund was finally on its way. Two weeks later I get another email apologising but there has been a 'glitch in the system' resulting in my refund being cancelled.
Will be avoiding ordering anything from these guys again even if they do appear cheaper than some other retailers.
28 October 2022
Unprompted review
Reply from BESTSELLER.com
Hi Jamie,
thank you for reaching out and to provide feedback.
We have unfortunately experienced some technical issues which has meant that your refund was delayed. I can however, ensure you that your refund was not cancelled, but this technical issue has meant that we were not able to push the refunds through. I have checked your order and I can see that we were able to refund you on the 28th of october for the returned items.
I apologize that this process has caused you frustration and we thank you for your patience.
If there is anything else we can help you with in this regard or in the future, please do not hesitate to reach out to us on email Customerservice@bestseller.com
Have a wonderful day,
Best regards
Bestseller Online Shops,
Customer Operations.
Very bad experience …
Very bad experience and unfortunately this will be my first and last experience with best seller..
I ordered on 24th and there is no tracking details because the tracking link is not opening, I tried to contact you through mail tried to call you but no contact number.
So kindly contact me if you can regarding my order.
27 October 2022
Unprompted review
Reply from BESTSELLER.com
Hi Ushna
Thank you for your feedback.
We are very sorry that your tracking details were not were not working and apologies for any inconvenience this may have caused.
I have just found your order in our system and can now see that it is on its way to you and will arrive soon. Your tracking details should now be avaliable and working.
I wish you the best and thank you for taking your time to write us.
Best regards
BESTSELLER online shops
Customer Operations
As a follow up I finally received a…
As a follow up I finally received a message on 19th October confirming my refund as the parcel had been lost. As of yet I still haven’t received my refund.
27 October 2022
Unprompted review
Reply from BESTSELLER.com
Hi Debra,
thank you for reaching out again with your feedback.
As we have informed you we have due to a technical issue had delays in the refund process which has affected multiple orders, from which your order was unfortunately affected.
We do apologize for this technical error, which has now been fixed and your refund has been issued. I have sent you an email with the same information, and in case you have any questions please respond back to the email.
Thank you for your patience, and I wish you a nice day.
Best regards
Still no communication or order…
I have placed a order and the tracking link just says expecting it. I have tried contacting through email. WhatsApp and the chat link that doesn’t work. I get the same generic reply saying I will be contacted Wich I haven’t. And also there whatts app opening hours that I am always writing my messages in. I just want to know when I can expect my delivery as Hermes have been expecting it to a very long period of time. I can’t even get hold of them to refund my order or cancel or anything. The communication is a disgrace and I’m starting to wonder if this is a scam site. Will have to speak to my bank and explain that I might have been robbed.
14 October 2022
Unprompted review
Reply from BESTSELLER.com
Hello Tom,
Thank you for taking your time to write a review about us.
We are so sorry to hear that you had issues with getting in contact with our customer service. We strive to be able to assist you as quick as possible.
We can see that you have already been in contact with our customer service and that the parcel was delivered on the 26/10/2022.
Thank you again for writing to us and have a wonderful weekend.
Best regards,
BESTSELLER online shops
Customer Operations
Finally got a response.
Trying to get a response as the WhatsApp, PayPal and Emails methods of contacting your company is just so unhelpful. My order number has been provided through this review and would just like a confirmation email or tracking email as when I placed the order no confirmation came through yet the PayPal transaction was completed and you accepted the payment and I have a screenshot of the order confirmation page when I completed the purchase. Please help and I will amend my review.
Update: Contacted with a tracking link so I will wait to see if it arrives.
24 October 2022
Unprompted review
Reply from BESTSELLER.com
Hi Jack
Thank you for writing a feedback to us.
I hope that you will soon get your parcel and love your new items!
If you have any other questions, please reply to the email where we sent you the tracking information. We would love to help you.
Our contact details are: customerservice@bestseller.com
I wish you the best and thanks again for your feedback.
Best regards
BESTSELLER online shops,
Customer Operations
If you looked up the definition of ‘non…
If you looked up the definition of ‘non existent’ in the dictionary, it’d reference this sham of a company.
How are they allowed to take your money, then just not reply to any correspondence? Do they have no sense of what customer service is? Are they scammers or just pretty awful at what they do? Not sure which would be worse.
Before you reply to this message with a generic response, I’ve contacted via WhatsApp, email, and no answer by phone. Scammers, indeed.
Avoid at all costs: I only wish I’d read reviews first before buying something from them.
***UPDATE***
Still not received my order nearly a month later, despite the company saying it has been delivered. Still haven’t received a refund despite requesting one. Still receiving no replies from customer service. Fraud Fraud Fraud. Please do avoid them if you read this. James.
15 October 2022
Unprompted review
Reply from BESTSELLER.com
Hello James,
Thank you for taking the time to write a review.
We understand your frustration and we are so sorry to hear that you have not received your order yet.
We can see that you are already in contact with our customer service who are now awaiting a reply from you in order to be able to assist you further.
Thank you again for your feedback and have a nice day further.
Best regards,
BESTSELLER online shops
Customer Operations
Scammers - avoid!!!
No email confirmation of my order. Emailed and messaged multiple times with no response. Luckily I paid via PayPal so will be disputing with them to get my money back. Absolute scammers, don't waste your time. Shameful that places like ASOS even sell their clothes.
20 October 2022
Unprompted review
Reply from BESTSELLER.com
Hello,
Thank you for taking the time to write a review.
We are truly sorry to hear that you did not receive any order confirmation. Pleas reach out to us on customerservice@bestseller.com and our customer service team will assist you to find your order and give you an update about the parcel.
Thank you again and have a nice day further.
Best regards,
BESTSELLER online shops
Customer Operations
Utterly appalling experience
Utterly appalling experience. I ordered 2 weeks ago, was told my item had been shipped but I am still waiting for it. Have contacted the company a few times via email, WhatsApp and online without a response. This is for a birthday gift and will now not make it in time.
1 October 2022
Unprompted review
Reply from BESTSELLER.com
Hi Laura
We are very grateful and want to thank you for taking your time an writing a feedback to us at BESTSELLER online shop.
We apologize if you had bad experience and difficulties ordering from us. We are so sorry that your parcel got delayed. Our goal is of course always for our customers to feel content when shopping from us!
I have looked up your order and can see that your parcel is now delivered. We hope that the order got delivered on time. Thanks again for shopping from us.
I encourage you to get in touch with us again if you have further questions about your order, so we can clarify the situation and help you with your case.
Our contact details are: customerservice@bestseller.com
Wishing you the best and thank you again for your feedback.
Best regards,
BESTSELLER online shops,
Customer Operations
Placed an order
Placed an order, was charged straight away and now nearly two weeks later I've still not received my order, had no confirmation email and I've lost count how many times I've tried contacting via email and WhatsApp without a reply. Disgraceful and disgusted
6 October 2022
Unprompted review
Reply from BESTSELLER.com
Hi Gavin,
thanks for reaching out and spending some time to leave us a review. I am sorry you did not receive a confirmation email for your order. I checked and your order 9525101562 has finally been delivered on 13/10/2022. Please contact us on customerservice@bestseller.com if you need further assistance,
thank you for shopping with us and sorry for the delay response!
Greetings,
BESTSELLER online shops
Customer Operations
Ordered a coat...whats going on?
Ordered a coat. Received an email to say it had shipped and then 1 day later to say it was returned. I was then charged 1.99 to process the return??!!
I sent an email to customer services to ask what was happening and auto reply said l had an average wait time of 7 days or more for a reply!!
I then raised my question on the chat and was told there was a problem with my delivery and it had been returned to them - it couldn't be resent. My 1.99 return free was returned after I chased and requested it.
However I still want the coat, no email or communication from the company or explanation. Is it safe to order again as this is pretty poor service? As a new customer I am very disappointed and will shop else where now.
6 October 2022
Unprompted review
Reply from BESTSELLER.com
Hello MerLam,
Thank you for taking the time to write to us.
We are truly sorry to hear that your order was returned by the carrier and that you later had issues with getting in contact with our customer service. We take your feedback very seriously and we always strive to provide the best customer service we can.
If you still have questions about your specific order, please feel free to contact us by sending an email to customerservice@bestseller.com.
Thank you again for your feedback and take care.
Best regards,
BESTSELLER online shops
Customer Operations
Still waiting for my refund!!!
Made a return on 13th September and still awaiting a refund. I have emailed, WhatsApp and messaged via the chatbot but no response each time! Avoid at all cost. I am going to raise a dispute with my bank as they are not responding or giving me my refund
13 September 2022
Unprompted review
Reply from BESTSELLER.com
Hello Amma, Thank you for taking the time to contact us. We are so sorry to hear that you have not yet received your refund. We can see that you reached out to us by email and that you are now in contact with our customer service. Our customer service is waiting for a reply from you now to be able to assist you further. Thank you again for sending your feedback and take care. Best regards, BESTSELLER online shops Customer Operations
Poor customer service
Poor customer service.
Emailed customer services a query on 11th Sept asking how I can place a refund as there is no returns slip. Initial email says the response time is less than 5 business days. Received an email on 16th Sept saying they hadn't forgotten about me and would be in touch in a few business days.
Now the 27th Sept and still nothing, simple query remains unresolved.
27 September 2022
Unprompted review
Reply from BESTSELLER.com
Hello Jas,
Thank you for taking the time to contact us.
We are very sorry to hear that you had issues with your return and our response time. Our apologies for the inconvenience.
We can see that you were in contact with us via email and that we now have sent you your return label so you can return your order.
Thank you again for leaving a review.
We wish you a nice day further.
Best regards,
BESTSELLER online shops
Customer Operations
Avoid!!!!!
I’ve contacted this company 3 times now about my order. No response no update since the initial email and my order has not even been packed .. placed on 01/09.
Very poor customer care.
It’s now been 2 weeks since I placed my order. No tracking information. Order has still not been dispatched.
1 September 2022
Unprompted review
Reply from BESTSELLER.com
Hi Keely,
Thank you so much for taking your time and writing a feedback to us at BESTSELLER online shop.
I am so sorry that you had a bad experience shopping from our company and had issues regarding your order / tracking information. I apologize for the difficulties around your order and encourage you to get in touch with us again so we can clarify the situation and find out out where your parcel is.
Our contact details are: customerservice@bestseller.com
Wishing you the best and thank you again for your feedback.
Best regards,
BESTSELLER online shops,
Customer Operations
Ordered a Lindeberg golf shirt and paid…
Ordered a Lindeberg golf shirt and paid delivery 28/8/22, still awaiting delivery,won't order anything again
7 September 2022
Unprompted review
Reply from BESTSELLER.com
Dear Paul Lynskey
Thank you so much for your feedback and for reaching out to us. We always strive to provide you with the best customer experience and take your feedback very seriously.
We can see that you have already been in contact with our customer service. Please let us know if we can assist you any further by reaching out to us on our email: customerservice@bestseller.com
We wish you a lovely day.
All the best,
BESTSELLER online shop
Customer Operations
Good items and good support
I have made 3 purchases in recent weeks (from the Jack Jones brand) and all items have arrived quickly. All have been the correct size and good fit.
For my last order I believed a fault had been made about postage costs and delivery time and so I raised an issue. I had a polite and professional reply to show my mistake. When I checked I realised that it was my mistake (I think i had read information from 2 different sites and mixed them up). Throughout the whole mail conversation customer support were very clear with the information and always polite.
7 September 2022
Unprompted review
Reply from BESTSELLER.com
Dear Steve Archer,
Thank you so much for taking your time to write this review and share your positive feedback.
All the best,
BESTSELLER online shop
Customer Operations
Poor experience
Poor experience. I won't be buying from this site again.
2 September 2022
Unprompted review
Reply from BESTSELLER.com
Dear Matt,
Thank you so much for your feedback and for reaching out to us.
We always strive to provide you with the best customer experience and take your feedback very seriously.
We would very much like to help you solve this matter. Would you please reach out directly to us on customerservice@bestseller.com and we will put an agent on the case as soon as possible.
We look forward to hearing from you.
All the best,
BESTSELLER online shop
Customer Operations
Placed an order over 1 week ago with…
Placed an order over 1 week ago with ONLY, contacted customer services several times. Fobbed off each time being told there was a technical issue and I’ll “probably” get an update soon! Was advised too late for a refund though. Extremely rude and dismissive customer service and told again that I’ll “probably” hear in a few days! Fuming!
05/09/2022
Then BESTSELLERS reply that someone has been in touch again, er no, someone has again replied to another email with the same standard blurb that they will be back in touch! Shocking!
14/09/2022
I take great offence at your reply that “luckily” my issue has been resolved. This is not how you deliver customer service. I have had to chase and chase and finally it has been Agreed that a refund will be issued. I have been advised it will be in my back in 2-8 working days. Let’s see if this actually happens by 21st September or if again I will have to chase you and be told that yet again there has been another IT issue and someone will come back to me but never does?!
**AVOID THIS COMPANY AT ALL COSTS**
24 August 2022
Unprompted review
Reply from BESTSELLER.com
Dear Claira,
Thanks for your reply.
Luckily we can see that the issue has been resolved in the meantime. We apologize for the long wait, we would like to thank you once again for your patience.
Please don't hesitate to contact us for further questions or concerns.
Our apologies for the inconvenience caused, have a great day!
Best regards,
BESTSELLER online shop
Customer Service
Facebook and Shopify combination is a…
Facebook and Shopify combination is a red flag!!!
31 August 2022
Unprompted review
Reply from BESTSELLER.com
Hi!
Thanks for taking your time to leave a review.
You have reached BESTSELLER’s customer service for online orders.
We're sorry to hear that you had some difficulties online, it seems that you contacted the wrong webshop as we only offer orders via our branded websites.
BESTSELLER is an international', family-owned company that provides uniquely Scandinavian fashion and trends for men, women, teenagers and children. The company’s diverse group of brands includes JACK & JONES, JUNAROSE, JACQUELINE DE YONG, MAMALICIOUS, NAME IT, NOISY MAY, OBJECT COLLECTORS ITEM, ONLY, ONLY & SONS, PIECES, SELECTED, VERO MODA, VILA CLOTHES and Y.A.S.
We recommend you to get in touch directly with the store or online store where you bought your item.
Our apologies for any inconvenience caused. Have a great day!
Best regards,
BESTSELLER online shop
Customer Operations
Literally the worst possible customer…
Literally the worst possible customer service you can imagine. There is no telephone number to call and when you write them an email they keep responding without having read it properly!!!!! Arggffhhhfjjdjrjdhrej
How many times can I say this isn't about a returned item but about an item you haven't even sent me that I paid for!!!!!!!!!!! How come you send me 3 emails every time talking to me about items I've returned when I never mentioned anything about returning items!!!!!! What the hell??? How can you be so insanely stupid, is anyone even reading the emails or is it literally just robots?!????!?!?!??
24 August 2022
Unprompted review
Reply from BESTSELLER.com
Good morning,
Thank you for taking the time to leave a review.
We are sorry to hear that you have had an unsatisfactory interaction with our customer service, we apologize for the inconvenience.
We will contact you personally in order to resolve this matter.
Hoping to have sufficiently informed you, If you have any other questions, please do not hesitate to ask our customer service at customerservice@bestseller.com.
With kind regards,
BESTSELLER.com
Customer service Online shop
My wife ordered an expensive golf…
My wife ordered an expensive golf jumper @ £160.00, part of a much bigger order back in April as a birthday present, unfortunately it is too small and I need a size large. I didn't open the present until my birthday and it was 4 days outside the return period..They will not exchange or refund as this is outside the 100 day period...I am not looking for a refund despite the jumper being now being offered 30% lower in sales...I just want to exchange for the right size...I think this is very petty and unnecessary for this honest situation and could be easily resolved
17 August 2022
Unprompted review
Reply from BESTSELLER.com
Hi John,
Thanks a lot for taking your time and writing a feedback to us.
I am so sorry that you had a bad experience shopping from us. BESTSELLER works hard to always make our customers feel content when shopping from us!
We apologize for the difficulties around your order. BESTSELLER online shop offer 100 days free returns. Unfortunately, we do not accept returns once the order has passed that time. We also do not offer online exchanges.
If you have any other questions, you are more than welcome to write to our email. Our contact details are: customerservice@bestseller.com
Wishing you the best and thank you again for your feedback.
Best regards,
BESTSELLER online shops,
Customer Operations
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