At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
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Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a pair of ONLY jeans and a…
I ordered a pair of ONLY jeans and a jumper.
Delivery took 3 weeks. The items didn't fit so I returned the items.
This was October 2nd 2022. I have emailed them on 3 occassions no response. Radio slience..
They have stolen my £50 Thieves....
2 October 2022
Unprompted review
Reply from BESTSELLER.com
Hello,
Thank you for reaching out to us.
We are so sorry to hear that you have not received your refund yet.
We can see that you are in contact with our customer service and they are assisting you with your case.
Thank you again for sharing your feedback and take care!
Best regards,
BESTSELLER online shops
Customer Operations
My recent order arrived on the date…
My recent order arrived on the date given. The tops are very attractive, and the fabrics are good quality but I wish I had ordered a couple of them in a larger size. I had to email customer service because I didn’t have any return documents, only return labels. I had an email to say I would be contacted, and received the help I needed in the stated time frame. So far I can recommend this company.
24 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Marion
Thank you for taking your time and writing this amazing feedback to us.
Our goal is of course always for our customers to feel content when shopping from us! We are very grateful that you are happy with the service we provided you. We work hard to make our customers happy and help out with all issues that can happen.
Wishing you the best and thank you again for your feedback.
Warm regards
BESTSELLER online shops,
Customer Operations
Awaiting refund
Awaiting on arrival confirmation of returned items for 3-4 weeks
Now awaiting refund 24 days and counting
Contacted customer service 12 days ago, still no reply only automated emails 😑
There is a lot of money involved here, really really disappointed with the service and worried I won't get my money back
24 November 2022
Unprompted review
Reply from BESTSELLER.com
Hello Lisa,
Thank you for reaching out to us.
We are so sorry to hear you had issues with your refund. We have checked with customer service and they can confirm the refund was already correctly processed for your order. If you have questions please contact our customer service on customerservice@bestseller.com or chat.
Thank you again for your feedback and have a great week.
Best regards,
BESTSELLER online shops
Customer Operations
No refund and no no contact
Ordered items from ONLY and YAS, both part of the Bestseller group (together around £250) I sent my items back around 6 weeks ago and no refund or contact from them! I have proof of postage for both, not that this makes any difference! Have contacted Bestseller customer services too many times to say and they have never got back to me. I will never ever purchase from this company again and will be telling others not to as well. It's a disgrace they are still in business! i will be contacting my credit card company to raise a case against them.
20 November 2022
Unprompted review
Reply from BESTSELLER.com
Hi Emma
Thank you for contacting us.
I am sorry that you still have not received your refund of order OL1500196898.
I am very sorry for any inconvenience that this may have caused.
I have looked into the issue and unfortunantly your parcel went missing on its way back to our warehouse.
Don’t worry – I’ve now registered your returned items in our system and you’ll receive a return confirmation and refund email shortly.
I wish you the best and thank you for taking the time to write to us.
Best regards Sophie, H
BESTSELLER online shops
Customer Operations
Truly awful customer service
Truly awful customer service. I returned a coat via Evri over a month ago and am still waiting for the refund. Only automated responses, no transparency, feels like a scam!
19 November 2022
Unprompted review
Reply from BESTSELLER.com
Hi Martin,
thank you for your feedback. We are deeply sorry that we have not been able to resolve your issue. However, as you have not attached an order number to this review, I am not able to reach out to you directly to help resolve your issue.
Could you please reach out to us at customerservice@bestseller.com again, so we can look into the tracking for the returned parcel and find a good solution.
We are deeply sorry for this inconvenience, and look forward to help resolve it.
Best regards
Bestseller Online Shops,
Customer operations.
STILL WAITING FOR A REFUND 30 DAYS…
STILL WAITING FOR A REFUND 30 DAYS LATER.
An absolute nightmare trying to get a return label as one was not printed on my invoice. Still no refund despite returning the clothing items on the 9/11/22 as per their courier service and carefully following their instructions.
Impossible to get in touch with them, emailed over 15 times and still awaiting my refund.Their customer service is appalling non existent.
Stressful company to deal with.
19 October 2022
Unprompted review
Reply from BESTSELLER.com
Dear Jon
Thanks a lot for writing a feedback to us at BESTSELLER online shop.
I am so sorry that you had a bad experience regarding your return. Our goal is of course always for our customers to feel content when shopping from us and return should be easy for our customers.
We apologize for the difficulties and are very sorry for any inconveniences we have caused you. I have now emailed you with information.
I encourage you to get in touch with us again if you have further questions. Our contact details are: customerservice@bestseller.com
Wishing you the best and thank you again for your feedback.
Best regards
BESTSELLER online shops,
Customer Operations
I returned a coat via Evri on October…
I returned a coat via Evri on October from the UK on 19th October. The Evri app is telling me that the parcel is on its way back and to contact the retailer. I have done this and was told on Monday that someone would get back to me within 2 working days. This has not happened. I have emailed again. Looking at this extremely poor reviews of this company’s service I will not be placing another order. I am still waiting for a refund a month after handing the parcel to the carrier.
18 November 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for reaching out and leaving us a review.
I’ve investigated with the carrier and it looks like your return parcel went missing on its way back to our warehouse.
Don’t worry – I’ve now registered your returned items in our system and you’ll receive a return confirmation and refund email shortly. It may take between 1 to 5 working days for the refund to be visible in your bank account – this depends on the terms and conditions of your bank and credit card company.
We appreciate you getting in touch so I could sort this out for you. We work hard with our partners to make your shopping experience as seamless as possible so I’m sorry that this happened.
Thank you for your patience and for shopping with us!
Best regards
BESTSELLER
online shop
Customer Operations
Dreadful customer service.
Having a nightmare trying to get a refund despite returning the clothing item as per their courier service and carefully following their instructions. This was on the 30/09/2022.
Impossible to get in touch with them, emailed a number of times and still awaiting my refund.Their customer service is appalling and if I could give it no stars I would.
Do not use their online shopping service.
17 November 2022
Unprompted review
Reply from BESTSELLER.com
Good morning,
Thank you for taking the time to leave a review.
We are sorry to hear that you have not received a refund for your returned parcel. We apologize for the inconvenience.
We will contact you personally to resolve this issue for you.
Trusting to have informed you sufficiently, if you have any further questions we would ask you to send us your question to: customerservice@bestseller.com
With kind regards,
BESTSELLER.com
Customer service Online Shop
No communication or actual customer service
Attempted numerous to find out where my refund is for j.lindeberg. Twice they have asked for information which I sent straight away. No reply ever on WhatsApp even though sent numerous messages. And each email conversation seems a different person who has no answers. It’s 100s of pounds I am due. I have sent proof of postage and the return label. But all you get it holding emails saying if they don’t reply in 2/3 days email again. Well I do and still nothing! Response time and actual customer service is non existent.
16 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Paul,
Thank you very much for taking the time to write this review.
We are sorry to hear that you had a problem with the refund of your order! We always strive to provide you with the best customer experience and take your feedback very seriously.
I checked and it seems that your issue has already been resolved and a solution was reached.
If you have any questions, do not hesitate to reach out to us!
We wish you a nice day,
BESTSELLER Online-Shops
Customer operations
No refund weeks later…
Ordered jeans sent a pair back weeks ago no refund and absolutely no customer service wish I’d never ordered from them these jeans cost £38 I will fight to the end to get my money back disgusting service
14 November 2022
Unprompted review
Reply from BESTSELLER.com
Hello Deborah,
Thank you for reaching out to us.
We are so sorry to hear that you have not received your refund yet.
We can see that you have been in contact with our customer service and that they are assisting you in this matter.
Thank you again for sharing your feedback with us and take care.
Best regards,
BESTSELLER online shops
Customer Operations
Appalling service -5 Stars
I’d strongly advise anyone who maybe thinking of making a purchase via Jack Jones/Bestsellers.com not to use this company. Their customer services and excuses of missing returned parcels are poor at best. After contacting them on numerous occasions with no reply, which then only came after an earlier complaint on here, was I then promised a refund. No refund has been made, so now I’ve had to open a dispute with my card holder. You’d think under the current economic circumstances they’d go that extra mile to keep their customers happy, but clearly not the case. I, for sure, will never use them again.
14 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Alex,
We are sorry that this was your experience!
We work hard to get our parcels out on time and are willing to help when things go wrong as mistakes do happen.
In case the answer you received from our customer service team was unsatisfactory we kindly ask you to reach out again as we would be happy to help you further.
We thank you for your feedback.
Best regards,
Customer Service
Bestseller Online Shops
Very poor customer service
Very poor customer service. I placed an order a week ago. 1 of 2 items charged. No contact from company to advise if the other item is out of stock. No tracking info was sent regarding the item that was received. It just arrived. I’m now a wee down the line, and I got no reply after 2 WhatsApp messages to the company. No phone number to contact them on. Would not use them again. Was the Jack JONES website that I was ordering from.
13 November 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for giving us feedback. We appreciate all feedback from our customers, and we are sad to hear that you had an unpleasant shopping experience with us. You should get an automated email when an item from your order is cancelled, and we are sorry if that dit not reach you with your order.
I can see that your case has been resolved, and please contact us again on customerservice@bestseller.com if there is something else we can do for you.
Best regards,
best? couldn't be much worse
awful company. wish I had looked on here before purchase.
returned item of clothing same day as arrived due to quality issues. 16 days later still waiting on refund. only just had a cursory email telling me item hasn't made it to Poland yet!! as all have said customer service is appalling. avoid at all costs
edit; further to your response- I have contacted you through that email address several times as you will be aware. any reply takes over a week and is generic with flimsy excuses.
11 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Ian
Thank you so much for your valuable feedback.
I am so sorry that you have not get any help regarding your returned parcel.
We work hard to answer all emails and chats as fast as possible. We apologize for the difficulties and are very sorry for any inconveniences we have caused you.
Please contact us again and write "TRUST PILOT" as subject so we can easily locate your email. Our contact details are: customerservice@bestseller.com
I wish you the best and thanks again for your feedback.
Warm regards
BESTSELLER online shops,
Customer Operations
Waiting on Refund..needed urgently!
I have returned items on 14th October but have had no refund. Have used their whatsap x 2 to report but no response - this seems to be an automated response which is just useless.
I'm owed a lot of money which I really need in these hard times. Come on Bestseller.com........you need to improve big time!
9 November 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for your feedback. We work hard to make sure you have a positive shopping experience with us, and I’m sorry that it wasn't your case.
I checked your case and I just sent you an email to find a solution.
Our sincere apologies.
Best regards,
Customer Service non-existent.
Customer Service non-existent.
Since placing an order on 28th October and receiving the automatic acknowledgement order email I have not had any order dispatched or delivered. I have not heard from their Customer service since Friday via email or WhatsApp and they don't seem to have an actual number to call to speak to someone. All I have received is an automated email asking if it had been resolved and to reply if not which I have. Quite how an issue gets resolved without anyone looking at it or being in contact is besides me. You know Customer service is bad when you have to chase them.
8 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Daniel,
Thanks a lot for writing a feedback to us at BESTSELLER online shop.
We are so sorry that you had a bad experience shopping from us and that you did not get an answer quickly. Our goal is of course always for our customers to feel content when shopping from us!
We apologize for the difficulties and are very sorry for any inconveniences we have caused you. An agent is already on your case.
Wishing you the best and thank you again for your feedback.
Warm regards
BESTSELLER online shops,
Customer Operations
Bestseller terrible customer service
Bestseller are – it appears – used by Jack & Jones (among others) to deal with their shipping & UK Customer Services... Ive been waiting ages for delivery, and when the package finally came, the delivery note was correct but the items shipped were totally wrong, not even NEAR the correct order. I asked for them to send the right stuff and acknowledge the error via webmail & the WhatsApp chat, but Nothing. Its a very time-sensitive order, and I have repeatedly reached out, but NOTHING. What are you playing at BESTSELLER? I need the right items urgently.
3 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Evan,
Thanks a lot for writing a feedback to us at BESTSELLER online shop.
We are so sorry that you had a bad experience shopping from us and that you got wrong items delivered. Our goal is of course always for our customers to feel content when shopping from us!
We apologize for the difficulties and are very sorry for any inconveniences we have caused you. I encourage you to get in touch with us so we can clarify the situation and help you with this case. Our contact details are: customerservice@bestseller.com
Wishing you the best and thank you again for your feedback.
Warm regards
BESTSELLER online shops,
Customer Operations
No refund or response
Inly get automated response from customer services after waiting a week!
Returned items a month ago and no refund or response. Same with another order, shocking service.
7 November 2022
Unprompted review
Reply from BESTSELLER.com
Dear Adrienn Jankovics
Thank you so much for your feedback and for reaching out to us. We always strive to provide you with the best customer experience and take your feedback very seriously.
We can see that you have already been in contact with our customer service and a solution has been reached. Please let us know if we can assist you
any further by reaching out to us on our email: customerservice@bestseller.com
We wish you a lovely day.
All the best,
BESTSELLER online shop
Customer Operations
Placed an order since last week for…
Placed an order since last week for some items for my daughter’s birthday but they delivered later than expected
3 November 2022
Unprompted review
Reply from BESTSELLER.com
Hello Garry,
Thank you for taking the time to reach out to us.
We are so sorry to hear that your delivery was delayed, especially since it was for a special occasion. We hope that your daughter still enjoyed the gift. We always strive to providing the best service and we are thankful for your feedback!
Thank you again and take care.
Best regards,
BESTSELLER online shops
Customer Operations
BESTINSELLER SCAM
I never received the product no one ever answered the phone. There was no help or anyone to assist me.They basically stole my money . NOT a helpful reply. A blanket reply telling me.to be patient but supplying me with NO useful information.
1 November 2022
Unprompted review
Reply from BESTSELLER.com
Hello John,
Thank you for notifying us of this unfortunate situation! We are sorry this was your experience.
Unfortunately we cannot be reached by phone but only via email. We care a lot about getting your order to you as seamlessly as possible, so I'm sure our agents would be happy to help you find your parcel or help you further should it be lost.
We are looking forward to hearing from you so we can help you further!
Best regards,
Customer Service
Bestseller Online Shops
No order received
No order received , no reply.
I suggest to anyone who has had issues, to raise a chargeback against this company so their provider deems them as high risk and hopefully removes transactional facility to protect consumers !
22 October 2022
Unprompted review
Reply from BESTSELLER.com
Hello Linda,
Thank you for taking the time to contact us.
We are so sorry to hear that you had issues with your order.
We can see that you have been in contact with our customer service and they have informed you about your order.
If you still have questions please do not hesitate to reply to the email the customer service sent you.
Thank you again for reaching out to us and take care.
Best regards,
BESTSELLER online shops
Customer Operations
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