The selection and offer of products is quite rich. Perhaps you could be a little more precise about the measurements and dimensions of the footwear and clothing items. In this way, customers would be... See more
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Review summary
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What people talk about most
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Giving this 5 stars with pluses! Ordered 2 pairs of calvin klein sneakers, delivery as fast as 10 days, everything supernicely boxed! Absolutely delighted with service and experience! Looking forward... See more
Company replied
Its very good but we cannot connect with the client service, i and my family until now we are bought itmes more than 500 euros so i can not have just one time discount code to my big voucher that t... See more
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Company details
- Clothing Store
- Baby Clothing Store
- Children's Clothing Store
- Haute Couture Fashion House
- Men's Clothing Store
- Women's Clothing Store
About BESTSECRET
Written by the company
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Contact info
Margaretha-Ley-Ring 10, 85609, München, Germany
- +49 (0) 89 / 357 68 04 40
- service@bestsecret.com
- www.bestsecret.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I am very pleased to have great services!
I am very pleased with the quality of your products, your competitive pricing, and your commitment to prompt delivery.
7 July 2026
Reply from BESTSECRET
We are so pleased to hear that you are very satisfied with the quality of our products, our competitive pricing, and our commitment to prompt delivery. Thank you for your positive feedback!
Team BESTSECRET
Premium Brand, Substandard Delivery
I have always been happy with BestSecret's products, but unfortunately the delivery experience in Bulgaria completely ruins it.
The local courier company they use is extremely unreliable. Delivery updates are inconsistent, communication is poor, and deliveries are frequently delayed or handled unprofessionally. It is very frustrating to pay for quality products and then have to deal with such an unreliable delivery service.
BestSecret should seriously reconsider its logistics partner in Bulgaria. A premium shopping experience should include reliable delivery, and at the moment that is simply not the case.
Until the delivery service improves, I cannot recommend ordering to Bulgaria.
6 July 2026
Unprompted review
Reply from BESTSECRET
Thank you for taking the time to share your feedback.
We are pleased to hear that you have been satisfied with our products. At the same time, we regret that your delivery experience did not meet your expectations. We understand how disappointing it can be when the shipping process falls short of the overall shopping experience.
We take feedback regarding our delivery partners seriously and continuously monitor service quality to identify potential areas for improvement. Your comments have been noted and will be shared with the responsible teams for review.
Thank you again for bringing this matter to our attention.
Team BESTSECRET
Best quality of products and of people!
7 July 2026
Unprompted review
Reply from BESTSECRET
We are so happy to hear that you appreciate the quality of our products and our team. Thank you for your wonderful feedback!
Team BESTSECRET
Always reliable
Always reliable, with great prices and fast delivery! I’ve been a customer for years, and they have never disappointed me. I highly recommend them!
6 July 2026
Reply from BESTSECRET
We are so delighted to hear that you find us reliable with great prices and fast delivery! It's wonderful to know you've been a satisfied customer for years and that we've never disappointed you. Thank you for your high recommendation!
Team BESTSECRET
Always good shopping at BestSecret…
Always good shopping at BestSecret Stores in Munich. Price is nice and high variety of products.
4 July 2026
Unprompted review
Reply from BESTSECRET
We are so pleased to hear that you always have a good shopping experience at our BestSecret Stores in Munich and appreciate our nice prices and high variety of products. Thank you for your positive feedback!
Team BESTSECRET
The best shopping app ever
The best shopping app ever. So quick and easy, you get what you order, if the size doesn’t fit you can ship it back, even the label for return comes with the order.. I’m speechless. Once you try best secret, you never go back to any other site. Its just too good. 👍
6 July 2026
Reply from BESTSECRET
We're absolutely thrilled to hear that you find our shopping app to be the best! It's wonderful to know that you appreciate the quick and easy experience, and that our return process, including the pre-printed label, makes things so convenient for you. We're delighted that you're so satisfied with your experience.
Team BESTSECRET
Reply from BESTSECRET
We're so happy to hear that you appreciate our prices and communication! Thank you for your positive feedback.
Team BESTSECRET
Cena,objednavka
5 July 2026
Reply from BESTSECRET
ďakujeme Vám za Vaše hodnotenie. Teší nás, že ste spokojní s našimi cenami a že proces objednávania splnil Vaše očakávania.
Ďakujeme za Vašu dôveru a tešíme sa na Vašu ďalšiu návštevu v BESTSECRET.
Team BESTSECRET
Reply from BESTSECRET
We are so happy to hear that your experience with us has been easy and perfect! Thank you for your wonderful feedback.
Team BESTSECRET
Olweys od very good.
1 July 2026
Reply from BESTSECRET
We are so glad to hear that you had such a positive experience with us. We truly appreciate your kind words.
Team BESTSECRET
The best webshop
The best webshop. Fast delivery, good price for the quality and excellent customer service! Well done Best Secret!
5 July 2026
Reply from BESTSECRET
Thank you for your wonderful feedback! We are so happy to hear that you are pleased with our fast delivery, good prices, and excellent customer service.
Team BESTSECRET
Im so happy when I have Bestsecret
Im so happy when I have Bestsecret, realy is the BEST!
4 July 2026
Unprompted review
Reply from BESTSECRET
We're so happy to hear that you find us to be the best! Thank you for sharing your positive experience with us; we truly appreciate it.
Team BESTSECRET
I am unable to log in to my account
I am unable to log in to my account, which means I cannot access the information or instructions needed to return the items that are not suitable for me. I have also sent several emails regarding this issue, but unfortunately I have not received any response.
I am very concerned because the return period is continuing to run, and I do not want to lose my right to a refund due to technical problems on BestSecret’s side.
I kindly ask you to:
* help me regain access to my account as soon as possible;
* provide instructions on how I can return the unsuitable items;
* confirm that my right to return the items and receive a refund will not be affected by this delay, as it has been caused by technical issues beyond my control.
I would appreciate your prompt response and assistance.
1 July 2026
Unprompted review
Reply from BESTSECRET
Thank you for taking the time to share your experience. We are sorry to hear that you are currently unable to access your account.
We can confirm that your case has already been forwarded to our specialized team for further investigation. Our specialists will review the matter and contact you directly at the beginning of next week to assist you further.
We understand your concerns and appreciate your patience while the issue is being reviewed. Our team will provide you with the necessary guidance regarding the next steps.
Team BESTSECRET
The best in everything
4 July 2026
Reply from BESTSECRET
We're so happy to hear that you consider us the best in everything! Thank you for your wonderful feedback; we truly appreciate it.
Team BESTSECRET
Best shop for me
For the past year, I have bought clothes for my whole family primarily from BESTSECRET and I am very happy with the products and the service.
2 July 2026
Reply from BESTSECRET
We're so happy to hear that you've been a loyal customer for the past year and that you're very satisfied with both our products and service for your entire family! Thank you for your wonderful feedback.
Team BESTSECRET
Reply from BESTSECRET
We are so pleased to hear that you find our website to be the best, with great prices and easy returns! Thank you for your wonderful feedback.
Team BESTSECRET
Love Love Love This App ❤️
Love Love Love This App ❤️
Collection ❗️ Prices ❗️ Delivery ❗️ All Good For Me ❗️
3 July 2026
Reply from BESTSECRET
We're absolutely thrilled to hear how much you love our app! It's wonderful to know that our collection, prices, and delivery all meet your expectations. Thank you for your fantastic feedback!
Team BESTSECRET
Great customer service and fast delivery
Great customer service and fast delivery
3 July 2026
Unprompted review
Reply from BESTSECRET
We appreciate your positive feedback! We are so glad to hear you received great customer service and fast delivery. Thank you for sharing your experience!
Team BESTSECRET
Everything is good apart from delivery…
Everything is good apart from delivery which now is significantly longer that a year ago.
1 July 2026
Unprompted review
Reply from BESTSECRET
We appreciate your feedback and understand your concern regarding delivery times. We are actively working to improve our shipping efficiency.
Team BESTSECRET
They just told me that they lost my…
They just told me that they lost my order.And orders before the last one went to totaly diffrent addres.
3 July 2026
Unprompted review
Reply from BESTSECRET
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. To review the circumstances of your case in detail, we kindly ask you to provide your order number. Once we have this information, we can investigate the matter further and check the details of the shipment and delivery history.
We look forward to hearing from you.
Team BESTSECRET
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