Best Price Travel Reviews 

396
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Customers frequently struggled with bookings being declined after entering payment details, only to be told prices had increased or tickets were never actually issued. Travelers also found it extremely difficult to reach customer support, experiencing long phone delays, unhelpful responses, and broken promises regarding ticket confirmations. Some reviewers were happy with the assistance they received, noting that certain staff members made the booking process smooth and provided very helpful guidance. Consumers additionally mentioned finding affordable deals and securing legitimate flights without encountering major travel complications during their trips. These individuals appreciated the dedicated help when navigating unexpected schedule changes.

What people talk about most

Booking process

Customers consistently note negative experiences with booking process, highlighting frustrating errors after... See more

Price

Clients share ambiguous opinions on price, with high disagreement regarding transparency and offers.... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting constant frustration when trying to reach... See more

Service

Consumers find service to be negative, reporting concerning experiences and unprofessional conduct. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer service. Reviewers frequently reported long wait times,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I booked a flight for December end in November but my ticket is still pending. I contacted them multiple times regarding this and i was told it's in progress and will be confirmed in next 24 ho... See more

Rated 2 out of 5 stars

I booked with Best Price Travel in May and was emailed with a booking confirmation. The booking confirmation took a day or two to come through which I thought was unusual. I was due to fly in Se... See more

Rated 1 out of 5 stars

Extremely bad service from Wendy. But Ruby is good. I booked a flight. They said that they issue e-tickets in 48 hours. But they failed extremely to issue e-tickets on time. After calling them... See more

Rated 1 out of 5 stars

absolute scam - when you book a ticket via them the money gets deducted from the account however you never receive any ticket. When i called them to check they said the fare advertised is not availab... See more


Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

396 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(396)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought ticket for my family

I bought ticket for my family, one name’s one letter is incorrect, called 3times and the lady replied “ will contact after discussion with airline “” still no answer.
Very unprofessional and irresponsible service
Get away from these crooks

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service with Milley

Milley provided fantastic service with a misunderstanding I was having with my flight. She was professional, caring and made sure that my issue was resolved with my flight. Can not recommend her enough and very glad with how she dealt with the situation. Thank you Milley!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Good

Milley is good and friendly. she is very helpful and answered all questions.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for your help

Thanks for your help, everything was smooth.
Booking was easy, appreciate it.
Your service was excellent and efficient.
Looking forward to using it again.
Specially thanks to MILLY, she helped me to book ticket

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Complex Booking

We had a very complex booking requirement and lots of passengers. Right from the start Milley was extremely helpful to me providing information and communicating in a timely manner. Thank-you Milley!

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely, categorically, do not use this company!

Do not use this company! I bought international tickets for my family to visit our grandmother for her 80th birthday and received a confirmation for the booking. 2 weeks later, on a Friday evening I received an email saying we didn't have tickets. After fighting for service with various agents for days, none of whom called back when they said they would, and one who was so rude I hung up on him, I had to ask for a refund. 5 days later I'm still waiting for a confirmation email, with my last 5 emails unanswered and I’m $11,000 out of pocket with no idea whether it will be returned. I have had to buy new tickets for my family and in the 18 days that have passed the costs have gone up more than $3000. All agents are Indian nationals using pseudonyms. I'm starting to think that the Australian address is a front for an Indian call centre and will be following up with Fair Work NSW on this matter. I have now heard from another fake name person in their review department after writing this review offering process my refund immediately if I remove my review. Talk about blackmail! This also begs the question how they can suddenly refund me immediately when I've been waiting since last week for a significant refund of my money that they've held for close to a month. Using Best Price Travel is the worst decision I‘ve ever made. Instead of what looked like a great price through their slick integration with SkyScanner and Google, I've ended up paying $4000 more for a longer route that I had to book myself and with them owing my ~$11000. That's not taking into consideration all the time that I've had to spend cashing them, the stress I've suffered or the terrible customer interactions I've had with all but 1 of their staff to date. More like worst price and experience travel than Bestprice Travel!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Ruby was great

Ruby was great. She is very hardworking, responsive, responsible and polite. She did her best to help me to find out best tickets possible. She was patient and good listener. I wish her all the best for future.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Travel booking through Grace Gabayeron


Travel booking through Grace Gabayeron

Recently, I ince again, used the services of Grace Gabayeron. As always, It has been a pleasure doing business with BestPrice Travels through Grace. As before she was polite, efficient and providing different suitable alternatives and options. Due to her good service, we have recommended Grace’s services to our close friends over these years. During our last India trip she sourced us the most convenient transfers to our destination, Chennai, that suited us best. Grace is very professional in her work and is prompt to return calls and reply emails. She is very committed and an asset to the customers and to the company. My wife and I recommend her wholeheartedly to all customers. We thank her for her service and wish her the best in her career.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Best Price Travel

Ruby was absolutely amazing. She worked so hard in trying to help me and my family find the best flight with the best price. Her success was beyond when no other travel agent could help. We finally got what we wanted thanks to her great hard work. Super highly recommended.

24 May 2025
Unprompted review
Rated 4 out of 5 stars

The importance of customer service

The service provided was more than efficient, the price better than dealing directly with the airline. Ruby was extremely tolerant of the number of changes I made regarding destination options and travel dates. Overall a great outcome for the customer

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Francis is great!

Francis was great! He is patient and efficient and was able to book my holiday seamlessly! I will definitely continue booking my holidays with him!

22 May 2025
Unprompted review
Rated 1 out of 5 stars

This company is fake and scam do not…

This company is fake and scam do not fall in their trap. They are fake means they would not provide you tickets. It's a trap do not book flight from this company. How people are still giving positive reviews. It's a scam company.

24 May 2025
Unprompted review

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