Bestop Reviews 

Paid $1300 for new seats. One arrived with a clear 2 inch tear in it. No biggie. Simple return and replace right? Nope. They told me the box didn’t look damaged in the pictures and that i coild buy a new one for a discount. I’ll never buy from them again.

Poor warranty support. I ordered 2 seats for my Jeep YJ. The driver’s side seat came without the little plastic cover for the recline lever. Bestop said they don’t provide that part, and if I want it I have to go thru the process of returning the entire seat and requesting a new one. Not so easy for a disabled veteran. Bestop customer service has fallen in recent years.

1 Star — Bestop Took My $700, Then Told Me the Product Wasn't Their Problem
I purchased a LIFTnGO directly from Bestop's website (Order #SO6613322) for approximately $700 including shipping. It arrived July 29 with a warped plastic LG-Spacer that made it impossible to assemble.
I immediately called Bestop and spoke with Austin. I was surprised to learn Bestop wasn't the manufacturer, which was not evident to me when purchasing from their website. He told me I needed to work with LIFTnGO and gave me a phone number. It was wrong.
On July 31, I called Bestop again. Sofie gave me another LIFTnGO number. That was also wrong. I called Austin again, and he said he would ask LIFTnGO to contact me. He also told me Bestop doesn't handle repairs, warranties or returns for the product—it all goes through LIFTnGO. Nobody contacted me.
On August 4, I left Austin a message asking him to call me back. He never did.
On August 5, I spoke with Reana, who described Bestop as being "like Amazon." I found that comparison ridiculous. When I have a problem with a product purchased through Amazon, Amazon handles the return or replacement rather than sending me off to chase an unresponsive manufacturer.
I eventually reached LIFTnGO myself and was promised a replacement spacer (Order #21-33087). It never arrived.
As of September 9—six weeks after receiving the defective product—I have no replacement part and no refund.
My issue with Bestop is simple: I purchased the product from Bestop, Bestop took my money, and when the product arrived defective, Bestop repeatedly told me resolving it wasn't their responsibility.
Based on this experience, I would not purchase from Bestop again.

Had new Bestop pro installed overca month ago. Had bad air leak from the beginning. Called company customer service. Had to take a bunch of pictures. They determined that it was the header bar. Sent me a new one. It was the wrong bar. Sent another one. Had company that put top on install it. Still have same problem. Call technical support. More pictures. I didn't install top paid a company to do it. I told tech you need to talk to the people that installed it. He told me that he didn't want to talk to the installer. His solution is me taking pictures. This is Bull crap.

Tried to order replacement seal for my Sunrider Softop and they charge $15 for shipping an $11 one-ounce foam part, almost lighter than air. I emailed asking if there was some sort of mistake and they blame it on Fedex, "out of our control" asked for a discount code and they just ignored the request and kept blaming FedEx. Lots of 1 star reviews here, def. tracks w/ my experience. Its not about the money, its more about the principle. Why leave customer with such a bad taste of deception & greed from your company over such a small transaction. (Def.NotThe-BesTop)

Sunrider is a great concept that was poorly executed. Any head or side wind causes an unbearably loud chatter. I was on cruise control at 69 MPH with a 12-13 MPH wind and I needed ear plugs ( I also have hearing loss, so it was LOUD!). I was expecting some additional noise due to fabric, which is OK when you're around town. I spent 4 hours with this noise. I bought this in March 2026, they have conveniently dodged a return due to being past their 30 day window. Sad. this is my 4th purchase from them as well. Done buying here.

First I ordered a dust cover for my jeep. No indication that other parts need to be ordered to install it until it gets here. Go onto site to order parts.... parts cost more than the top. Get hit with heavy duty fees from carrier only to have the part damaged. No one wants to take responsibility. It's been months since I ordered my cover and I still can't use it.

I had ordered a under seat truck box for my Ford F-250. They sent me the wrong box. I initiated a return in which they had to investigate. They approved the return, but I had to pay $227.00 for the FedEx return. Three months later, I still do not have my refund. All in all this scenario has cost me just over $916.00. I had thought about taking them to litigation, but my attorney believes it would cost me a ton more than it is worth. They scammed a U.S. Marine Veteran. You decide...

All we can say is Happy to be part of the Bestop Family! Great service, great support, great People, alway trying their best to help. My experience ist all positive. We are located in Germany and needed replacement parts for our Jeep Wrangler Supertop Ultra. No way to find those in Europe. Bestop US helped out quick and with a really good price. We are glad, we choosed Bestop! Thanks to you guys!
And für all negative reviews because waiting time on the phone: yes, when I called the customer service an maschine told me waiting time over an hour in the line. I wrote instead an email and asked to call me back. Shortly after my mail was sent, the called me back twice and we could talk about my problem to fix it.
So actually I don‘t understand why ppl write 1 star reviews. Learn to wait and learn to take different roads! Greetings from Germany

Purchased Sunrider top I’m March 2025. Didn’t fit right wouldn’t lay flat in the back. Called customer service they sent over the same instructions that were sent with it for reinstall. Fast forward to Aug 2025 and top is leaking. Customer service is a joke. They won’t replace the top and want me reinstall the top(took it off since it is leaking) and resend pictures of the reinstall. Total waste of money and total waste of 2 hours on the phone.

Customer services never replied to my email request for a part

I received my order for duster top, bikini top and wrap around windjammer in a timely fashion. The bikini top and the duster cover went on well. However there were parts missing from the wrap around windjammer. I've made multiple attempts to contact customer service. The first wait time was 3.5 hours the second wait time was 2 hours and 45 minutes. ThenI tried the chat box twice. Both times, after multiple non-related responses in questions, I was informed it was offline. My only option left was to email requesting parts that were missing. We'll see ... Didn't have issues the product (except missing parts) but the lack of customer service screams no respect for their customers. A premium price should deliver a premium experience.

I have alot of bestop accessories for my YJ. Just got some new hood latches, I'm changing everything chrome to black. The hood latches I received are great, but why put silver colored bolts in a black latch package. Headed to home depot to get black now. Just think bolts should be black also if I'm buying a black latch.

I ordered an additional part for a bikini top I had to replace, thinking it was an exact replacement for one that looked identical, but they changed the windshield track type. So I ordered I think it was May 25 and the shipping company hasn’t even received it yet. It’s going to freight forwarder, meaning once it’s delivered I have another two weeks before I get it. They are not prompt on shipping an order at all, need to find a different brand!

Accidentally ordered replacement parts for a top that were mistakenly wrong. Have a no return policy on replacement parts period now out almost 600 dollars I want to warn people about their fine print.

The product are decent but their customer service (automatic or human) are deplorable.
Waiting for an order for 40 days and no communication whatsoever. 1 of the 2 items is back ordered but they did not bother contacting me to ship the one on stock.
When I finally was able to talk to them, they say the clients prefer to have all shipped at once. Another bullcrap from them. Even the manager, Jim, added that their service is exceptional.
In short, try Amazon or other ways to get products.

I worked for this company for 3 days. No safety training on the forklift drivers almost got injured so i never returned to work

Bait and switch. They sold me a service for $400 which they don't actually offer. TERRIBLE CUSTOMER SERVICE.

Recently, I purchased a cab cover for my 1995 Jeep Wrangler. After a few weeks of use, the cover developed a small tear at a stitching point. As it is under warranty, I contacted Bestop. Needless to say, they came shining through with excellent customer service and fixed the problem to my complete satisfaction.
I have owned Jeeps for 30 over years. If I need an accessory and Bestop makes it, I don’t look any further. This experience reinforces my high opinion of them. Thanks Bestop!!!

I was looking at purchasing a Softopper (made by Bestop) for my truck and was made aware of a Memorial Day sale that would save me $100 on my purchase. I proceeded to go online to order my Softopper, but didn't complete the sale as I was gathering feedback from users before I committed to spending $1,000USD on this unit.

While I was reading reviews and doing research, my transaction was not complete and my cart remained untouched on the website. Softopper emailed me a 5% discount valid for 24 hours only, if I completed my order. Seeing how I could save some additional money, I decided to complete my transaction to take advantage of the additional savings. However, the system kept rejecting the promo code. Immediately following this, Softopper emailed me another offer for a 5% discount if I signed up for email notifications. I therefore signed up expecting the 5% discount. When I entered the new promo code, the system rejected that one as well.

I decided to contact customer service to sort this out, and they proceeded to tell me that discounts could not be combined. I provided screenshots of both offers I received which did not list any disclaimers or conditions for the promo code. I argued that the discounts were unsolicited by me, and no conditions were expressed, so the discount should be honored.

I was informed they would not honor the discount, so I cancelled my order and decided to let other potential customers know about these shady business practices. All online retailers have an obligation to list any restrictions or conditions when offering promotions so that consumers can make informed choices. Softopper by Bestop do not operate above-board and mislead consumers in making purchases under false pretenses. In this case, they did not own up to their mistake, and lost a customer (and potentially others) over a 5% discount.

As consumers, we need to hold retailers to a higher degree of transparency and integrity when spending our hard-earned money.

Update: I am now receiving email offers from Softopper despite not being able to take advantage of thier discount promises.