Poolinstore Reviews 37

I had a great experience with this company. The machine I purchased works very well, and what impressed me the most was their customer service. Their support team was responsive, helpful, and quick to answer all my questions.

When I had an issue, they handled it professionally and arranged a replacement very quickly, which made the whole process smooth and stress-free. It’s reassuring to buy from a company that stands behind its products and truly cares about customer satisfaction.

I highly recommend them and would definitely buy from them again.

I love my machine and I am very much content with the customer service. Technicians have been very helpful in assisting and answering all of my questions. Highly recommend and will be purchasing another machine very soon!

I have the Poolin Eoc07 it’s my very first embroidery machine and I had no machine embroidery experience before getting it, I had no difficulty getting started, their youtube channel has videos to help you get started and the customer service team is very good, they even answered my silly questions about random concerns I had about using the machine since I’ve never used one before.
The machine itself is also a good size, I can make tiny things or very large things with it, although Richword thread is recommended ive had no problem using old unknown sewing thread that has been sitting around for years, or machine embroidery thread from other companies with the machine

My husband upgraded my embroidery machine for Christmas to a Poolin! I love the machine. It is user friendly and the support is amazing! When I have any questions, they are there to help and always resolve the issue for me. Couldn't be happier with the machine and the support team!
Laura

I love this company. I love that you can get unlimited help and they will walk you thru it until it’s perfect. I have a single needle 05 as well as a poolin EOX, customer service is amazing and would recommend

Kai was an amazing help to me when troubleshooting my machine! Thank you!!

I have had an excellent experience with Poolin. The machine was surprisingly easy to learn, even as I was getting started with embroidery. The setup was straightforward, and the user-friendly design made the learning process much less intimidating.
What has impressed me the most is the customer support. The Poolin technicians have been amazing—responsive, knowledgeable, and always willing to help when questions come up. Their guidance and support have made a huge difference and have helped me gain confidence using my machine.
If you’re looking for an embroidery machine that is beginner-friendly and backed by a great support team, I highly recommend Poolin!

I absolutely love my machine. I bought the Poolin EOC06 and was very nervous about figuring out how to use it but their tech support guy, Kevin Xu, has don’t a phenomenal job with helping to work out errors and learning to use my machine! Poolin gets a 10/10 in my book! I look forward to getting more of their products!

Great embroidery machine and excellent customer support. The machine is easy to use, runs smoothly, and gives beautiful results. Whenever I needed help, the support team was quick and helpful. Very satisfied with my purchase!

I have had the best experience with Poolin all the way around! I started with an EOC05 and quickly out grew it! I currently have an EOM and love it! It is user friendly with very little embroidery knowledge.

Customer service is the best in the business! I had an issue last night and Kevin helped me right away! Up and running within minutes. Any issue I have little video arrives quickly in my WhatsApp chat to help me navigate the problem. They know there machines so well and zero in quickly to get you running again!

The machines are well made. Shipping was fast through Amazon.

Lastly, the quality of stitches is superb! I have products in a retail store and sellout every-time! Clean, tight stitching!

Thanks Poolin for creating a wonderful product!

I purchased the EO6 and the EOM 15 needle. I love them both. Once everything was set up, machines run smoothly. Kai Tang and Jessie Xia have been extremely helpful with tech support and with the purchase of my machines(Jessie Xia). Thanks to Jessie, Kai and other tech support

The best❤️ customer services. poolin eoc06 is perfect

I recently purchased the eoc07. So far, Im super happy with the machine! It's a world of difference compared to last one I owned (different brand). It's so easy to upload designs and make items. I know I'll be a bazillion times more successful because of it.
Also, customer service is top notch! They're sooo nice and sooo helpful!!!
I'm so glad I made the decision to buy this machine!!!

Kai Tang made purchasing and setting up my EOM painless. He has been a major help with anything that I have needed. Continues to support when needed. I love Poolin especially because of the after sale continued support.

First I’d like to say I’m new to embroidery. I have never done anything like this before in my life. This machine is very beginner friendly. And the technical support has been great answering my questions and helping me through if I need help with anything at all. I highly recommend this machine and company.

I ordered a Poolin EOM with no experience & tension was pretty much perfect right out of the box.
Customer service is reliable, but not in EST - so I do have to stay up to chat with them, but it’s well worth my time. Leo is great, I haven’t had any issues that he couldn’t help me with. He sends me videos that I can follow along with & can point out an error just by looking at a photo. I can’t wait to buy my next machine in 2027!

I own both a E06 and EOM. The E06 I would give a 3.5 stars. It’s an all right machine, but it seemed like I was constantly fixing little things here and there.

Now, the EOM I would definitely give it a 5+ stars. It has been nothing but fabulous since I got it a few months ago. I have completed so many projects. There were a few errors here and there, but all user issues, not machine issues.

Poolin customer service is truly like no other. They get back to you as soon as they can (different time zone for me), they check up on you to make sure things are running smoothly.

I would definitely purchase a Poolin or Bai multineedle again.

Excellent customer service, very promptly, always helpful and willing to help and provide very good tips and knowledge I'm very new into this field, and so far experience has been zero stress knowing that there's always a person to support me in every project.

Okay so the customer service is fantastic, they help you over in WhatsApp via text and that really helped me as a beginner. I’ve never embroidered anything before getting this machine and this was my first time doing it but Kai From Poolin Customer Service helped me when it was like night and day! Thank you Kai! You’re very dedicated to helping me friend! That being said there’s just some small stuff that’s hard to learn right away, and the machine can be hard to figure out as a beginner, though it’s my first machine so. Also the pedal foot no longer locks at the top, which I hope to fix with customer service. All in all great service 😌, good machine if you know how to use it.