Best Buy Automotive Equipment Reviews 

Reply from Best Buy Automotive Equipment

Apr 22, 2026

Thank you for the feedback, and I'd like to extend an apology for the confusion.

To provide some context for anyone reading, this customer has placed three orders with us. The first, in December, was a lease-financed order that included a 4-post alignment lift. As with every order, he received a written itemized quote, an email order confirmation listing each item, and a separate written itemization from our lease financing partner. Months later, he called in believing he had ordered rolling jacks on that order. Rolling jacks were not on the quote, the confirmation, or the financing paperwork, and he was never charged for them. We offered to sell him the jacks at a reduced price at that time. In March, he placed a second order for a 2-post lift, which went through without issue. In April, he placed a third lease-financed order for rolling jacks and a motorcycle lift. During that sale, he told our sales manager he intended to buy a motorcycle jack and vise from Harbor Freight rather than through us, so those items were not included on the quote, the order confirmation, or the written itemization sent to him by the leasing company. After the order was finalized and funded by the leasing company, we sent a final sales confirmation email per our normal procedure. He responded by questioning why the order did not include a motorcycle jack.

It's very important to us that our customers have a good experience with their order and are taken care of. This is one reason why every order is documented in writing and sent to the customer at multiple stages — by us, and independently by our financing partner — so customers can confirm exactly what they're purchasing before anything ships. That said, we are committed to making our customers happy, and we'd like to extend a discount on both the motorcycle jack and the vise to help resolve this. Please give us a call if you are interested.

Reply from Best Buy Automotive Equipment

Mar 26, 2026

Donald, we sincerely apologize for this experience — you deserved much better from us.

Here's what happened on our end: your parts order was mixed up with another customer's shipment. We arranged to have the correct parts picked up and sent directly to you, but the freight carrier lost the package in transit and never notified us. We assumed the delivery had been made, which was a mistake on our part — we should have confirmed delivery rather than assuming it.

Unfortunately, we didn't know that you were missing these parts until you called a few days ago. We have processed a replacement order, which has now shipped and should be with you very shortly. We've also issued a full refund of the original parts order for the inconvenience and the unacceptable delay.

We're sorry this took as long as it did, and we appreciate your patience. Please don't hesitate to reach us at (800) 647-7883 if there's anything else we can do.

Reply from Best Buy Automotive Equipment

Mar 23, 2026

Thank you for your feedback and for choosing us. We’re sorry for any confusion during the process.

To clarify, our sales team works together to support customers throughout the order process, so it is normal for more than one team member to assist with quoting, follow-up, and coordination. In some cases, customers may also hear from a local installer regarding installation arrangements, but that is separate from the sales side of the order. In your case, the sales communication came from members of our team in California, while installation may have involved a local contact, which may have caused some confusion.

Our goal is always to make the process as smooth and helpful as possible, and we appreciate you pointing out where the experience may have felt unclear. If there is anything further we can do to assist, please feel free to reach out to our team directly.

Thank you again for your business.