Berry Thames Ditton BMW Reviews 

Despite delivering the car first thing it was clearly left to the end of the day for its oil service. Drove 50 yards up the road and all the red oil warning lights came on . Where the car had been parked there were puddles of oil. Vicky the customer contact person very professional but clearly short cuts taken on the technical side with potentially catastrophic consequences. Have never had the promised call with explanation and apology etc from Jennifer the manager.

Overall buying experience was ok. However, after being promised I would be reimbursed for my taxi from the airport to collect the car, my emails over the last 2 months are falling on deaf ears. Poor form, should have never offered to pay. In the grand scheme of things it's not a huge amount but just leaves a poor taste

Efficient and informative. I appreciated the car being cleaned and the update on the overall condition of the vehicle.

Booked with ease. My car was washed and ready for collection by the evening.

Fast, reliable, high quality service.

Good service

My car had a recall booked in for a drivers airbag replacement, the day before they rang me to bring my car in early morning. I explained that I had mobility issues and would find it difficult to get home from there, the chap told me he would call back in 5 minutes, he rang me back and said they would do the replacement while I waited. They did the job in around 40 minutes which I thought was brilliant I would like to thank all your staff for doing a brilliant job for me it was much appreciated.
One satisfied customer thank you again

Efficient and timely check in and lunchtime completion fulfilled and very efficiently administered by Vicky.Well done!

Appointment as booked. Prompt & courteous.
Explained procedures & options available.
Kept informed.

My car was recently recalled for a faulty air bag. I brought it to BMW Berry Thames Ditton, I can not fault them.
The whole process from start to finish was really easy.
All the staff were so friendly and very helpful.

Very helpful, friendly and truthful nice people to do business with

Excellent service from start to finish by Richard Burton. No haggling on price or part exchange value. Richard Burton made the whole experience easy and very straight forward. Explained all the additional add-ons with no pressure sell. Even on collection day, the handover was easy with everything being explained to me and in place. First time using Berry in Thames Ditton and pleased to say that I would not hesitate using them again or recommending Richard Burton to anyone. Even colleagues at front desk were helpful with a warm welcome.

As usual Berry Thames Ditton BMW is above and beyond with their services. Dropped my car in the morning to have brake pads changed and collected a few hours later ready including cleaned. Couldn’t recommend them enough.
Thank you for your service.

Berry have greatly improved the customer experience over the last few years and now provide a helpful and positive service. Our older car is still treated with care and respect to ensure its condition is kept up to BMW standards.

We have been dealing with Lucy Donnelly for several weeks. She is excellent. Very knowledgeable, experienced, patient and great manner. Not at all pushy. Pleasure to deal with her and Berrys are lucky to have her

Just bought a used BMW from Berry Thames Ditton. Richard Burton was amazing, quick sale and great communication

Knowledgeable, no hard sell (easy maybe cos BMWs sell themselves to a point!) and efficient. Thanks to Richard. Highly recommended.

The sales person, Lucy Donnelly, engaged us shortly after we entered the showroom in a friendly way. She asked good questions, was knowledgeable about the cars and talked us through the options without any pressure. This was in stark contrast to our experiences with other dealers and their sales people. She also made the actual sale process easy despite all the paperwork.

Jason Wright runs this BMW dealership very efficiently. I have followed his career from Sales Executive to Dealer Principal - Head of Business having purchased numerous cars over 30yrs.

The deals offered have been fair and the customer service from Lonny Cheng is exceptional. Impressive product knowledge, consistency, prompt administration and after sales support.

Thanks also to Lucy Donnelly and Chuch Panu.

I would recommend the team at Berry BMW Thames Ditton without hesitation.

JM