berlook.com Reviews 

3,217
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more


Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,217)

1,029 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly very impressed…

Honestly very impressed by the quality — online shopping can be tricky, especially with this being my first experience purchasing from Berlook! Products also shipped quicker than I expected. Will definitely be back.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service!

I’ve had a great experience with Berlook! The pieces that didn’t fit right, they let me keep and give away and gave me credit to repurchase something new. Which I just got in the mail and are my new favorite pieces! The suits are great quality and super comfortable and fit like a dream!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Would Buy Again!

Items were as described! Very soft and sturdy. Haven’t tried them in water but they’re not paper thin and they feel sturdy. Definitely recommend sizing up if you don’t like a tighter feel. Shipping was fairly quick, third party shipping. Overall would recommend!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Finally

Finally, an actual long torso swimsuit with an interesting back! I’m hopeful it will fit. Stock more black. It is the quintessential color of a classy swimsuit.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I ordered 2 bathing suits and they arrived very quickly. Being my first time ordering from BERLOOK, wasn’t sure what to expect. The suits were beautiful. Loved the fabric texture and the stretch. They lay so smoothly, no bunching. Unfortunately not knowing sizing, ordered leg top and had to exchange for XL. They run small, at least for me. They are in process now doing exchange. I can’t rave enough about their customer support. They have communicated with me immediately after my emails. Best customer service support I’ve had in a very long time. Can’t wait for my new tops! Thank you. I will definitely order again from BERLOOK!

4 June 2026
Unprompted review
Rated 3 out of 5 stars

so cute, but a little wonky

It did take a while to ship, but it is summer so i assume there are more sales at the moment. as for quality, one of my swimsuits was sewn together a little twisted and the other has elastic sticking out .. both things i have capability to fix myslef but would have preferred them to be correct to begin with.

24 May 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear valued Customer,

We sincerely apologize for the shipping delay and the imperfect craftsmanship of your swimsuits. We truly regret that the items arrived with stitching issues and exposed elastic.

Please kindly reach out to our support team via **care@berlook.com** with your order details. Our team will assist you promptly.

Thank you for your understanding and support.

Best regards,
Berlook Customer Service Team

Rated 5 out of 5 stars

I am a 59 year old woman

I am a 59 year old woman, and swimsuit shopping is not my favorite thing to do. I took a risk by ordering online and I am so happy that I did. Myself, and my husband are in love with swimsuit and matching hat that I purchased for our upcoming cruise.. Great style and quality!

30 May 2026
Unprompted review

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