Bensons For Beds - Worksop531 Reviews 

226
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TrustScore 5 out of 5

4.9

Babbage Way, Sandy Lane, S80 1UJ Worksop, Nottinghamshire, GB

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Rated 5 out of 5 stars

Claire at the Worksop branch was knowledgeable as well as patient, she provided us with lots of information and then gave us space to wander round the store until we made our choice.

Rated 5 out of 5 stars

From choosing mattress to delivery it was a good experience I received good advice and help choosing the mattress best for me. I was kept informed all the way to the delivery date and it was brought u... See more

Rated 5 out of 5 stars

The company has got some good staff who are very helpfull with helping you choose youre mattress

Rated 5 out of 5 stars

We had the Aura TV bed delivered and chose to pay for the build and set up - Wayne, Lewis and Kieren were absolutely excellent - polite and helpful - the bed is very heavy and with the surround sound... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Worksop531

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Babbage Way, Sandy Lane, S80 1UJ, Worksop, Nottinghamshire, United Kingdom

  • 1909482502

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

26,554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service.

2 July 2023
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Reply from Bensons For Beds - Worksop531

Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Rated 5 out of 5 stars

The guy didn't pounce on us as soon as…

The guy didn't pounce on us as soon as we walked in, but when I asked him a question he was very helpful.

1 July 2023
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Reply from Bensons For Beds - Worksop531

We are so pleased to hear that our colleagues in store were very helpful, thankyou for your review - Team Bensons

Rated 5 out of 5 stars

Brilliant service

Shane greeted us as we arrived in the store and was really knowledgeable about the different types of beds and mattresses. He listened to what we wanted and made several suggestions but never rushed us into making a decision. Highly recommend the Worksop store and support we received

1 July 2023
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Reply from Bensons For Beds - Worksop531

Thankyou for your great review, we are so happy to hear about your in-store experience! Thankyou for sharing your journey with us - Team Bensons

Rated 5 out of 5 stars

Great service

Outstanding customer service from the team at Worksop. As soon as we got in the door we were greeted by friendly staff and were asked if we needed any help. After looking around both floors we found exactly what we were looking for and the team made it very easy for us. Excellent quality showroom. They were very accommodating with a delivery date that suited us. May update after delivery if there are any issues but so far it has been brilliant.

17 June 2023
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Reply from Bensons For Beds - Worksop531

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Worksop store.

Team Bensons

Rated 5 out of 5 stars

Easy ordering system

The staff in store were extremely helpful, and the online ordering system was very easy and straightforward to use. Delivery of the bed was quicker than anticipated & the delivery men were very helpful and respectful and put the bed in the room that we wanted.

24 April 2023
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Reply from Bensons For Beds - Worksop531

Thank you for your feedback! It's lovely to hear you had a positive experience and our drivers were helpful. We trust you will continue to receive great customer service! -Team Bensons

Rated 5 out of 5 stars

I was greeted by a young man called…

I was greeted by a young man called Andrew...i explained what I was looking for .. .more importantly what I didn't want..no hard pressure sales ..lovely store and lovely staff

27 May 2023
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Reply from Bensons For Beds - Worksop531

Hi Vicki, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Worksop store.

Team Bensons

Rated 5 out of 5 stars

Andrew

Pleasant staff, very informative o their products, he was very helpful. We've bought from here before in 2014,

23 May 2023
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Reply from Bensons For Beds - Worksop531

Hi Pat, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Worksop store.

Team Bensons

Rated 5 out of 5 stars

Best sales team ever.

The sales team in the Worksop branch are professional, helpful and courteous. I have dealt with other branches and the guys in the Worksop branch are the best. Keep up the good work guys, the company is lucky to have you all.

13 May 2023
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Reply from Bensons For Beds - Worksop531

This is fantastic to hear James! ⭐

Thank you for taking the time to leave us a review -Megan

Rated 3 out of 5 stars

Wont be back

Came here saw a bed. Left with quote in hand with hand written options included in the price overall
...... We also we wanted 2 as my dad was on about getting the same. Still wanted delivery £30 each. Upon leaving was given the price with inclusive things in order whoch was below budget. Let and said it would be in the following week to order. Got a call the Wednesday after telling me the bed had been reduced by 20% and it has everything you require from quotes. Came in again which is a 20 mins drive to the have sales agent not remembering, and then backtracking on what he said was included so then the price would turn out now to be actually full price of the original bed with all included. Which we still wanted two of. I said hang on the phone you said i asked you and you said yes all would be added in like the quote i gave you and still comes under buget.... You then said yeah but you still have to pay for delivery..... I said the price you quoted before without the sales tag on the bed was cheaper then you offering now..... Sorry i got back!!! I understand your in sale amd have targets, iv working sales for over 10 years myself but this really got my goat. Don't diseave your customers..... Especially when you had two customers willing to buy get then in and then seem like now i cannot be bothered, travelling 20 mins in with kids..... Won't be back.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Friendly Knowledgeable staff

Everyone of the staff at Worksop shop are very friendly and not overpowering and pushy like I’ve experienced in other shops! They explained everything I needed to know with knowledge about each item I asked about and nothing was too much to ask hence the reason I chose to buy from this shop …also loved the frame I bought

2 April 2023
Rated 3 out of 5 stars

Ripped off

I very much dislike the fact that I have to pay £30 to pick up a bed head from the store in Worksop near where I live. In the past year and a half I have spent a lot ov money at this store, but this is the last visit I will make I feel very ripped off.😡

9 March 2023
Rated 4 out of 5 stars

Great service in the shop .mattress …

Great service in the shop .mattress took longer than it should have even though I had text messages to say it was on track for delivery few days before it was due had a phone call to say it wasn't being delivered had to wait more weeks for delivery. I was told I was going to get a good will gesture but nothing .

7 March 2023

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