Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
Company replied
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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See what reviewers are saying
Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... See more
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
Company replied
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... See more
Company replied
Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
202 reviews
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The salesman name Daniel from the Speke…
The salesman name Daniel from the Speke branch was very helpful and friendly. He make us feel welcome when we walk in. No pressure, as he give us lots of room to walk around and assure us that he will be there to assist us whenever we need. He is brilliant 🤩
23 February 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that you had a positive experience at the Speke branch! It's great to know that our team made you feel welcome and provided helpful assistance without pressure. Thank you for your feedback, Megan at Customer Care
Staff knowledgeable about the beds they sell
Purchased a bed in 2013 from Bensons. Very pleased with it so went again recently to purchase a new one.
The 3 staff involved in my purchase were very helpful and knowledgeable about the beds they sell. Decided and went back 2 days later to complete the purchase.
Look forward to delivery. So far so good!
14 March 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you were very pleased with your previous bed purchase and decided to return to us! It's great to know that our team was helpful and knowledgeable. We hope you love your new order, Megan at Customer Care
5* and above service!
Both Chris and his female colleague (apologies we didn't get her name) were fantastic. Very approachable and obviously experts within their field as they provided brilliant advice on the most appropriate bed and mattress.
14 March 2025
Reply from Bensons For Beds - Speke
We appreciate your fantastic feedback! We're happy to hear that our colleagues were approachable and provided brilliant advice to help you find the most appropriate bed and mattress. Take care, Megan at Customer Care
Very helpful
Very helpful , lovely guy helped us decide what mattress was best for us. He gave us our space to look around and try out different mattresses , he helped us get the best deal and talked us through our payment options. Another lady there was very polite and helpful also .
5 March 2025
Reply from Bensons For Beds - Speke
We're delighted to hear that you found our team members helpful in choosing the best mattress for your needs. We appreciate your feedback regarding the assistance you received with payment options. Take care, Megan at Customer Care
Very much at ease with the sale talked…
Very much at ease with the sale talked me through all the offers what was good for me can’t fault anything
14 March 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you felt at ease with the sale and that our team member thoroughly explained the offers. We appreciate your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Speke
We appreciate you noting our staff's helpful and informative service! Our team is glad to have met your needs. Take care, Megan at Customer Care
Reply from Bensons For Beds - Speke
We appreciate you taking the time to leave us this fantastic review! We are so glad our customer care was top of the line for you. Thank you, Megan at Customer Care
I am very pleased with my new bed!
I was very pleased with how everything ran so smoothly, every step of the way.
I like that my old bed was taken away and there was no mess left in my bedroom!
I like the information Bensons give about how to preserve my new mattress and how to clean it.
7 February 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that everything ran smoothly and that you were pleased with our service. We appreciate your positive feedback regarding the removal of your old bed and the information provided on mattress care. Take care, Megan at Customer Care
The delivery team where very polite and…
The delivery team where very polite and courteous. It was surprise and nice to see the delivery team putting on and wearing protective foot coverings. I cannot fault them at all.
3 February 2025
Unprompted review
Reply from Bensons For Beds - Speke
We appreciate you taking the time to share your feedback! We are so glad to hear that our delivery team was polite and courteous and that you appreciated their attention to detail.
Take care,
Megan at Customer Care
Bed and mattress
KELLY IN THE SPEKE, LIVERPOOL BRANCH, WAS AMAZING. SHE DEALT WITH ME REALLY PROFESSIONALLY AND WAS VERY FRIENDLY. I HAD ALREADY SPOKEN TO HER ON THE PHONE AND PIT A DEPOSIT DOWN. SHE GAVE ME TIME TO TRY OUT THE MATTRESSES, TO PICK WHICH ONE I WANTED. SHE ARRANGED EVERYTHING INCLUDING, DELIVERY AND COLLECTING MY OLD BED AND MATTRESS. I WOULD DEFINITELY GO BACK TO HER IN THE FUTURE
28 January 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you had such a positive experience. It's great to know that the service you received was professional and friendly, and that everything was arranged to your satisfaction. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Speke
We're glad you had a quick and helpful experience finding the perfect pillow. Thank you for your positive feedback; it means a lot to us.
Take care,
Megan at Customer Care
Knowledgeable and helpful staff.
Helpful staff, not hassled, a pleasant experience, wide choice carefully tailored to our needs
23 January 2025
Reply from Bensons For Beds - Speke
We appreciate you taking the time to share your experience! We are so glad that our staff was helpful and that you found a wide choice tailored to your needs.
Thank you, Megan at Customer Care
A very good experience with the staff
Tracey is so friendly and helpful throughout the purchase experience in the store.
23 January 2025
Reply from Bensons For Beds - Speke
We're happy to hear that your purchase experience was so positive! We appreciate you mentioning the helpful and friendly service you received.
Take care,
Megan at Customer Care
Ordered isn’t here yet but staff the…
Ordered isn’t here yet but staff the store was super helpful. Great balance of helping while giving me space to make a decision
23 January 2025
Reply from Bensons For Beds - Speke
We appreciate your positive feedback! We're happy to hear that our staff provided excellent support and a comfortable decision-making environment. Thanks for sharing, Megan at Customer Care
Bensons had a good choice of beds in…
Bensons had a good choice of beds in various prices, Andre the gentleman who served me was extremely helpful without being pushy and didn’t mind that I took my time in choosing and asking lots of questions.
24 January 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you found a good selection of beds and that our team member was helpful and patient while you made your choice. We appreciate your feedback, Megan at Customer Care
Great in store experience
Dan was great in store and gave me all information based on what I liked, but also gave me the space to have a look around myself. I am very happy with bed I chose and looking forward to it being delivered!
13 January 2025
Reply from Bensons For Beds - Speke
We appreciate you sharing your in-store experience. We're happy to hear that you felt well-informed and comfortable while choosing your new bed. We hope you enjoy it once it's delivered!
Take care,
Megan at Customer Care
New mattress
We visited Bensons for the first time and was seen by Tracey who was very helpful and polite. She showed us different options and took her time to explain to us, we felt really welcomed in the shop. We then went ahead and bought a new mattress. Thank you Tracey for all advice given to us. Definitely will be visiting again.
18 January 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that you felt welcomed during your first visit and that our colleague was helpful. We appreciate you choosing us for your new mattress and for sharing your positive experience. We look forward to seeing you again.
Take care,
Megan at Customer Care
Good shopping experience.
The customer service staff (Dan G) was knowledgeable, friendly and efficient.
12 January 2025
Reply from Bensons For Beds - Speke
We appreciate your feedback! We are so glad to hear that our staff was knowledgeable, friendly, and efficient for you. Thank you for sharing, Megan at Customer Care
Reply from Bensons For Beds - Speke
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Take care, Megan at Customer Care
Easy top class service
As soon as we walked in the store Dan took care of our needs and requirements. Was very knowledgeable and top class customer service. Highly recommend
12 January 2025
Reply from Bensons For Beds - Speke
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you received top-class customer service and your needs were met.
Thank you, Megan at Customer Care
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