The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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See what reviewers are saying
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... See more
Company replied
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... See more
Company replied
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.8
Excellent
378 reviews
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Great service
Great service, very friendly, knowledgable advisor who was very helpful. Would recommend to others.
14 February 2026
Reply from Bensons For Beds - Sheffield628
We're so happy to hear that you received great and friendly service from a knowledgable advisor! We appreciate your recommendation to others.
Stewart - Bensons Team
Found what we wanted straight away
Found what we wanted straight away. Kate was great really helpful and not pushy. The whole process from start to finish was great.
11 February 2026
Reply from Bensons For Beds - Sheffield628
We're so glad you found what you wanted quickly! We appreciate your positive feedback regarding the helpful, non-pushy service you received.
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you received good service and advice, and that you found our team helpful and not pushy.
Very helpful full and informative. …
Very helpful full and informative about matrices and how individual needs were thy help in comfort and sleep
7 February 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you found our information about mattresses helpful and informative! We appreciate you taking the time to share your positive experience.
The products were displayed well and…
The products were displayed well and made it easier to assess each one. The sales person was friendly and well versed on the necessary information.
29 January 2026
Reply from Bensons For Beds - Sheffield628
We appreciate you taking the time to share your experience. We're happy to hear that you found the products well-displayed and the sales person friendly and knowledgeable!
Rob has very helpful & knowledgeable
Rob has very helpful & knowledgeable. Helped us without been pushing.
2 February 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback! We're happy to hear that you found our team member helpful and knowledgeable, without being pushy.
Lovely experience
Katie was the lady who looked after us on the day, would like to thank her as we didn’t feel pressured or pushed into anything that we didn’t want she knew her products and the process was very simple and very easy.
14 January 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you felt comfortable and informed during your visit. It's great to know that the process was simple and easy, and that our team member met your needs. Thank you!
Reply from Bensons For Beds - Sheffield628
We're happy to hear that our service was helpful and thorough for you. We appreciate your feedback!
Cannot fault anything
From the showroom to the guys delivering and assembling the bed, everything was faultless
16 January 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that your experience, from the showroom to delivery and assembly, was faultless. Thank you for your positive feedback!
Up to now matress ok
Up to now matress ok, only time will truley tell, DON'T expect good delivery experiance as this depends on which crew you get. First matress delivery very good, second matress delivery left down staires for my wife and myself to carry up staires as they said they may damage matress if they took it upstaires, not willing to take responsibilty WASTE OF TIME!!!
10 January 2026
Reply from Bensons For Beds - Sheffield628
Thank you for sharing your feedback. We’re pleased to hear that your mattress is meeting expectations so far, but we’re very sorry for the poor delivery experience you encountered. This is not the level of service we aim to provide, and we completely understand your frustration.
We have shared your comments with our delivery team to ensure this is addressed and does not happen again. Our goal is to provide a complete and hassle-free service, including taking responsibility for safe delivery to the room of choice.
Best Wishes,
Megan
Great service and advice at our local…
Great service and advice at our local Bensons store from Chris. Great price
Excellent communication from Bensons concerning delivery date and time.
On day of delivery superb live information in delivery progress during the morning. Team took old mattress away and new one put in place.
Excellent advice in aftercare provided since delivery.
10 January 2026
Reply from Bensons For Beds - Sheffield628
We’re delighted to hear Chris provided excellent service and advice, and that our communication and delivery process met your expectations. It’s great to know the team ensured everything was set up perfectly and offered helpful aftercare guidance. Thank you for your positive review – Lauryn at Customer Care 💜
SERVICE from MICHAEL
Service from Michael- he was very good and helpful and knowledgeable about the products in store. Very well customer centred. Explained everything i needed to know Service from Michael- he was very go
3 January 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback Mrs Tinarwo! We’re delighted Michael provided such helpful, knowledgeable service and took the time to explain everything clearly. Customer-centered care is what we strive for, and we’ll make sure he hears your kind words!
Best Wishes,
Megan at Customer Care
Shocking that you have to pay £49 for…
Shocking that you have to pay £49 for you to collect from the store! Delivery to the shop should be free. Shocking
1 January 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback with us John. We understand your concern regarding the delivery fee and appreciate you sharing your thoughts. We’ll review this internally to ensure our policies are clear and fair for our customers.
Thank you,
Megan at Bensons for Beds
New bed purchase
Helped us identify the correct mattress for our needs.
Helpful throughout the purchase offering advice
2 January 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback Kerry! We’re so pleased our team helped you find the perfect mattress and offered great advice throughout the process.
Looking forward to seeing you again!
Megan at Customer Care
£49 delivery charge even if you collect…
£49 delivery charge even if you collect from the shop! Absolute disgrace.
29 December 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We regret the delivery charge issue, even for in-store collection. As the items are being delivered to the store from our distribution centre, the delivery charge does still stand. I appreciate your comments and will feed back to improve our services. Thanks for your feedback - Lauryn at Customer Care.
Be Aware Very Aware your order is what you need!
I had got weeks to go before my delivery and having ordered the extra firm mattress, I changed my mind and wanted to change it for a firm one. Having paid £40 incase i changed my mind about the mattress I realised that yes, you can change your mind but only once your original order has been delivered, you keep it for a minimum of 5 nights then you can change......for a fee of 10% of the cost of the mattress, I hope, I hope its not for the whole order otherwise it would cost me around £190!!!! What a rip off!! I dont understand WHY i just couldn't change it beforehand when I still had weeks before delivery 🙃 its just a total con. Benson beds have been totally unreasonable in this case and would NEVER buy from or recommend them to anyone. In actual fact 2 people in my family are looking to replace their beds in the New Year so thats probably 3-£4000 they have missed out of, just because they wouldn't let me swap from ex-firm to just firm. Also, the distribution building is 200 mtrs from the shop I bought it from!!!!! Crazy 🤪 Do Not Buy from Bensons beds unless you are 1000% your order is exactly what you need/want. I am also a disabled lady whose just been diagnosed with brittle bone disease....they didn't care about this. They still wanted their 10% to give it back after delivery of original. What a load of RUBBISH!
27 November 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you sharing your experience. We're sorry to hear about the difficulty you encountered with changing your mattress order and the related fees. We'll review your feedback regarding our policies.
If you require anything further please give us a call on: 0333 222 6800.
Once again, I am sorry to hear this.
Team Bensons
Very professional and helpful
Very professional and helpful. It was a pleasure to go into the store at Drakehouse Sheffield .
15 December 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you taking the time to share your positive experience at our Drakehouse Sheffield store. We're happy to hear that our team was helpful and professional!
Thank you, Team Bensons - Jess
Very friendly and knowledgeable about…
Very friendly and knowledgeable about the product that I was wanting to purchase
8 December 2025
Reply from Bensons For Beds - Sheffield628
We’re so glad to hear our team was friendly and knowledgeable in helping you choose the right product! Great advice makes all the difference. 💜 Thank you for your positive review – Lauryn at Customer Care
They listened to what we said
They listened to what we said, then showed us their options, giving advice and then allowed us to choose without pressure, so all in all a good experience.
29 November 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you had a good experience. We appreciate that you felt heard and were able to choose without pressure. Thank you for your feedback!
Friendly and knowledgeable sales…
Friendly and knowledgeable sales person. Friendly and helpful delivery people
23 November 2025
Reply from Bensons For Beds - Sheffield628
We're glad you found our sales and delivery teams helpful and knowledgeable. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
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