The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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See what reviewers are saying
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... See more
Company replied
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... See more
Company replied
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.8
Excellent
378 reviews
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Great service
Great service. We weee seen straight away. Told Rob what we wanted and he knew exactly what to recommend.
2 April 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback! 😊 We’re delighted to hear you received great service and were helped straight away. It’s wonderful to know Rob understood exactly what you wanted and made the right recommendation. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Pleasant experience
We had a very pleasant experience whilst shopping for a comfortable bed, and Kate was very helpful. She was respectful and gave us time to assess different beds and make our decisions regarding our purchase.
17 March 2026
Reply from Bensons For Beds - Sheffield628
Thank you for the lovely review! We’re so glad you had a pleasant experience, and Kate will be thrilled to hear she helped make choosing the right bed so comfortable and relaxed!
Hope to see you again in the future,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Sheffield628
Thank you! 😊 We’re really pleased to hear we did everything you needed.
- Megan | Customer Care Specialist
Lovely lads came to deliver my…
Lovely lads came to deliver my mattress, they took it up 2 flights of stairs with ease and took care of my home.
Very respectful too
27 March 2026
Reply from Bensons For Beds - Sheffield628
Thank you for the lovely feedback! 😊 So glad to hear the delivery lads were respectful, careful with your home, and handled those two flights of stairs with ease. We really appreciate you taking the time to share your experience,
Megan | Customer Care Specialist💜
Excellent Service
Excellent service from the sales person to the delivery team.
Was kept in touch all the way through from start to finish.
12 March 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
Mark Handley,
We appreciate your wonderful review! We're so pleased to hear you received excellent service from our sales person to the delivery team. It's great you were kept informed throughout.
Team Bensons
Good knowledge of products
Good knowledge of products. Non pushy sales rep. Took into account my needs
9 March 2026
Reply from Bensons For Beds - Sheffield628
Love to hear it! Great product knowledge + no pushy sales = the perfect combo 😄 Glad we could help find exactly what you needed,
Megan at Customer Care
Great service from start to finish
From choosing our bed to delivery and fitting Bensons were very helpful , informative and kept me up to date .
5 March 2026
Reply from Bensons For Beds - Sheffield628
Caroline Priestley,
We appreciate your positive feedback! We're so glad to hear that from selection to installation, our team was helpful, informative, and communicative.
Team Bensons
Kept in touch with delivery time,and…
Kept in touch with delivery time,and arrived on time.Delivery men helpful and very quick.The bed looks great and very comfortable. Good shop to deal with
7 March 2026
Reply from Bensons For Beds - Sheffield628
Donna Brown,
We're so happy to hear you had a good experience! It's great to know you were kept informed of your delivery, that it arrived on time, and that the delivery men were helpful and quick. We hope you enjoy your comfortable new bed!
Stewart - Team Bensons
Great service
Great service don purchase to delivery and removal of our old super king mattress
7 March 2026
Reply from Bensons For Beds - Sheffield628
Sue,
We're glad you enjoyed your experience, from purchase to delivery and removal of your old super king mattress. Thank you for your positive feedback!
Team Bensons
We knew what mattress we were looking…
We knew what mattress we were looking for and Jane helped us to make the right decision allowing us to try all 4 of the Gell mattresses. The customer service couldn't have been better, its Bensons policy of charging £50 for delivery and £50 to take away my old mattress that I disagree with especially when my purchase was £1500 Let's hope the Gell mattress is everything I am hoping for.
6 March 2026
Reply from Bensons For Beds - Sheffield628
Karen ashforth,
We're glad you found the perfect mattress with our assistance. We appreciate your feedback regarding the delivery and removal fees. We hope your new mattress provides the comfort you anticipate.
Team Bensons
Customer satisfaction
The gentleman who took my order was so helpful and friendly, delivery was on time and they contacted me to let me know the time they would be arriving .
27 February 2026
Reply from Bensons For Beds - Sheffield628
Beverley,
We're happy to hear that the person assisting you was helpful and friendly. We appreciate you mentioning the on-time delivery and proactive communication regarding the arrival time.
Team Bensons
New Otterman bedThe that came were within the…
The 2 men that came were within the promised time slot. They worked effectively and were courteous at all times
As we have curved stairs they had to have precise handling throughout the delivery with the recycling procedure and fixing the new appliance.
I would recommend there services
1 March 2026
Reply from Bensons For Beds - Sheffield628
We appreciate you sharing your feedback! We're happy the delivery team arrived on time and were courteous. It's great to hear they handled the delivery and recycling efficiently, especially with the curved stairs. We value your recommendation.
Team Bensons
Very happy with all of the process,from…
Very happy with all of the process,from start to finish.
27 February 2026
Reply from Bensons For Beds - Sheffield628
Thanks so much Mr Ward! Delighted the entire process—from beginning to end—was a great experience.
Hope to see you again in the future,
Megan at Customer Care
Reply from Bensons For Beds - Sheffield628
Thanks so much for giving us 5 stars! Wonderful to know the team were polite and helpful without being pushy.
Thanks again for your support—it means a lot!
Megan at Customer Care🙌
Everything was excellent.
19 February 2026
Reply from Bensons For Beds - Sheffield628
Really appreciate your feedback—so glad the whole experience was excellent!
Your satisfaction means the world to us,
Megan at Customer Care
good service from start to finish
good service from start to finish, no pressure selling, helpful staff who knew the products, good delivery of product.
21 February 2026
Reply from Bensons For Beds - Sheffield628
We appreciate you sharing your feedback. We're so happy to hear that you received good service, helpful staff, and a good delivery without pressure. Thank you!
Stewart - Team Bensons
Mattress delivery
The overall experience at Bensons was really good. The staff in the shop were very knowledgable, polite and helpful. The delivery guys arrived on time and did their job efficiently and quickly.
The only downside was that they parked their vehicle on the grass verge outside our house and when they drove away the tyres on the vehicle made a terrible mess and it looks like a ploughed field which really annoyed me but by this time they had gone. I don’t know if Bensons will acknowledge this as I did let them know on my review to them.
16 February 2026
Reply from Bensons For Beds - Sheffield628
We're glad the shop staff were knowledgeable and the delivery was efficient. We're sorry the vehicle made a mess of your grass verge; that's not the standard we expect. We appreciate you bringing this to our attention, and we'll address this to prevent similar situations. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Staff were friendly and knowledgeable. Only reason for 4 stars is wait on delivery time. Expected to get the bed and bed frame a little sooner. (2.5 weeks)
19 February 2026
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you found our staff friendly and knowledgeable! We appreciate your feedback and are sorry the delivery took longer than expected. We'll review our delivery timelines.
Surprised at the ‘extras’ price
The bed we bought is good, we hope, very new so can’t tell yet! It was quite expensive, plus the base and headboard were also a considerable amount!
We did end up paying for a few extras which we were not told the price for and it came as a surprise that our pillows cost @£64! Each! However, I’m not sure if these were included in the Boxing Day sale? Still, they were quite a price! I am glad we got the Boxing Day sale!
12 February 2026
Reply from Bensons For Beds - Sheffield628
We appreciate your feedback and hope you enjoy your new bed. We're sorry the pillow costs were unexpected. We will review how pricing is communicated to avoid similar situations. We're happy you benefited from the Boxing Day sale.
Customer service only
The sales lady was really nice, very patient, helpful and not pushy. Showed us options and let us make our decision.
Not had the delivery of mattress yet as its not due.
17 February 2026
Reply from Bensons For Beds - Sheffield628
We're so happy to hear that our sales team was patient and helpful, showing you options without pressure. We appreciate your positive feedback and hope you love the mattress!
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