Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed becaus... See more
Location
Switch locationUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
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Outstanding experience on the phone and in the shop. Staff could not have been more professional, helpful and friendly. (Shannon, also Owen.)
From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The... See more
Company replied
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to brow... See more
Company replied
Company details
About Bensons For Beds - Oldham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, United Kingdom
4.7
Excellent
183 reviews
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Great product
Great product, very good value for money. The lady who served us perfect customer service. Delivery as stated, updated with arrival time. Drivers thorough.
15 April 2025
Reply from Bensons For Beds - Oldham
Hi Jacky, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
Excellent service from Colin
Colin was very friendly and provided us with lots of different options.
15 April 2025
Reply from Bensons For Beds - Oldham
Hi Mrs Brown thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Shannon at the Elk Mill location was…
Shannon at the Elk Mill location was fantastic. Didn’t follow us around pestering us, just let us browse a few different options and was available when we needed her. Explained the mattress protection scheme perfectly and made it all make sense. If you’re heading to Elk Mill lolok out for her!
16 March 2025
Unprompted review
Reply from Bensons For Beds - Oldham
Hi Scott C, we are so pleased you are happy with your product and the experience you have received.
I have had a brilliant experience from…start to finish
I have had a brilliant experience from being in the showroom with Shannon & Colin at elk mill Oldham who were extremely helpful & professional helping me pick the best products for me thank you.
The delivery was on point seamless from appointment to delivery very courteous & professional.
Rob who built the bed for me absolutely amazing all done and dusted in no time
Thank you all
And my bed well I’m in seventh heaven all what I expected and more
Would definitely recommend BENSONS for BEDS
Definitely worth 5 🌟’s and more
Overall experience superb 👌🏻
1 April 2025
Unprompted review
Reply from Bensons For Beds - Oldham
Hi Jane Carole Griffiths, we are so pleased you are happy with your product and the experience you have received. Thank you, and have a fantastic day!
The sales person.great knowledge.gave…
The sales person.great knowledge.gave us time and space to consider .we were not pressured .And answered all our question.
Great sales person.
30 March 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that the salesperson's knowledge and approach met your needs! We appreciate you taking the time to share your positive experience with us. Thank you, Megan at Customer Care
Don't buy when pregnant!!
Don't buy when pregnant!!
I bought my new bed and matress at 5 month's pregnant, it felt very uncomfortable I woke up with aches all over my body I was sure it was due to my pregnancy because it couldn't be my new bed surely. But 10 weeks postpartum and my body hurts so much worse. My shoulder hips and knees burn through the night I have to turn over multiple times and my back aches so much. I expect broken sleep with a newborn but with this uncomfortable matress it's killing me! The aches and pains from the matress are exhausting and after a long day I dread going to bed. Is there anything I can do? Please help!!
2 April 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We're very sorry to hear about the discomfort you're experiencing with your new mattress, especially during this important time. We appreciate you sharing your experience, and have reached out to discuss the outcome with you. Thank you, Megan at Customer Care
First Class Delivery Team
I can honestly say Bensons for Beds delivery team, namely Joel & Nick, were absolutely top class. Confirmed the date of delivery a week in advance and on the actual date, text to say they would be earlier than anticipated by approximately 1 hour. Later rang to say they would be here in 20 minutes. After putting shoe covers on when they arrived they were so expertise plus careful in delivering and removing both mattresses. In fact the best delivery team I have ever encountered. A real credit to Bensons for Beds whom I would.highly recommend. A big thank you for excellent service all round.
26 March 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We're happy to hear that you had such a positive experience with our delivery team. It's great to know that their expertise and care stood out to you. Thank you for highly recommending us and for your excellent feedback. Take care, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We appreciate your feedback! We are so glad you were happy with our service and prices. Thank you for choosing us, Megan at Customer Care
Great customer service 👍🏻
We visited Benson for beds recently and we had already chosen online what mattress we wanted. The customer service was great no messing or fuss and very friendly staff. Thank you we would definitely recommend you 😊
17 March 2025
Reply from Bensons For Beds - Oldham
We appreciate you choosing us and are happy to hear about your great experience with our friendly staff and efficient service. Thank you for recommending us, Megan at Customer Care
Plesent and not pushy,very helpful.
15 March 2025
Reply from Bensons For Beds - Oldham
We are happy to hear that you found our team pleasant and helpful. We appreciate your positive feedback, Megan at Customer Care
Excellent reception
Excellent reception
Well informed staff, good product and reasonably priced
24 February 2025
Reply from Bensons For Beds - Oldham
We appreciate your positive feedback! We are happy to hear that you were well-received and found our staff informed, our products good, and our prices reasonable. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Oldham
Thank you for your amazing 5 star review Kevin. Take care, Megan at Customer Care
Delivered on time
Delivered on time , The delivery team Joel and Nick where very helpful.
6 February 2025
Reply from Bensons For Beds - Oldham
We're happy the delivery was on time and that our team was very helpful! Thank you for your positive feedback; we appreciate it greatly. Take care, Megan at Customer Care
£5k bed delivered incomplete July24! still waitin part
Elderly parents, both with medical conditions, purchased in April 24 - over £5k bed to assist them with more ease in sleep and getting in and out of bed.
Delivery was missing part in July 24 and my parents are still awaiting. The bed DOES NOT function fully without the part.
CC'd in threads between benson and the supplier that they dont even have the part
Numerous dates given for when said part will appear
Absolutely disgusting how my parents have been treated. AVOID!
Emailed complaint to company and director along with management team, as of yet, no one has bothered to acknowledge this
4 February 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We regret to hear about the difficulties your parents have faced with their bed purchase. We apologise for the missing part and the delays in delivery, especially given their medical conditions. We're addressing this with the supplier and are disappointed to learn of the lack of communication. We appreciate your feedback, Megan at Customer Care
Very helpful staff member
Very helpful staff member , she was knowledgeable, pleasant and professional, overall a nice relaxing experience which is rare when spending thousands of pounds.
4 February 2025
Reply from Bensons For Beds - Oldham
We're happy to hear that our staff member was helpful, knowledgeable, pleasant, and professional! We're glad you had a nice, relaxing experience. Thank you for your review, Megan at Customer Care
Great service
Service as we walked through the door, sales assistant was very helpful and knowledgeable and answered all our questions and was happy to show us around and recommend different beds.
17 January 2025
Reply from Bensons For Beds - Oldham
We appreciate your feedback! We're happy to hear that our sales assistant was helpful, knowledgeable, and provided excellent service by answering your questions and recommending beds.
Take care,
Megan at Customer Care
The manager was a right grumpy bugger…
The manager was a right grumpy bugger old guy with a bit of a belly. Acting like he owned the place and everyone was below him, even the customers. We went in to ask questions regarding a bed we previously purchased just over 5 years ago. Regarding the warranty ect he had a right attitude towards us asking the questions. Luckily you had a lovely Asian woman and a white buy with a bald head working there to make your customers feel welcome. The guy with the bald head around 35 was so helpful if he wasn’t dealing with us we would have gone elsewhere, thank you
18 January 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We appreciate you bringing this to our attention. We're sorry that your interaction with a member of our team wasn't positive. We're happy another team member was helpful. We'll address your concerns internally to improve our customer service. Thanks for your feedback, Megan at Customer Care
easy to use website,great…
easy to use website,great communications,very pleased with delivery news.
18 January 2025
Reply from Bensons For Beds - Oldham
We appreciate your positive feedback! It's great to hear that you found our website easy to use and were pleased with our delivery updates.
Take care,
Megan at Customer Care
Good product
Good product, good delivery, everything was as expected, in time. I recomand this company. Thank you
17 January 2025
Unprompted review
Reply from Bensons For Beds - Oldham
We appreciate you recommending us! We're happy the product and delivery met your expectations and that everything arrived on time. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Oldham
We appreciate you sharing your experience! We are so glad that our staff was helpful and informative during your visit with us.
Take care,
Megan at Customer Care
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